Articles

Megan Chan

Megan Chan is an Experience Specialist with Nielsen Norman Group. She uses her expertise in user research, interaction design, and storytelling to guide product and business decisions. Megan consults clients across various industries and trains UX professionals around the world.

Articles and Videos

  • Handmade Designs: The New Trust Signal

    In an era of AI-generated-everything, AI-fatigued users want designs that look like they were made by a person.

  • UX Hiring: Insights from a Design Recruiter

    Design recruiter Hang Xu shares why UX job applications get rejected, what craft means to hiring teams, and the shifting power dynamics in the job market.

  • Explainable AI in Chat Interfaces

    Explanation text in AI chat interfaces is intended to help users understand AI outputs, but current practices fall short of that goal.

  • Inattentional Blindness in Interfaces

    Inattentional blindness is a phenomenon where we miss something that’s in plain sight because our attention is focused elsewhere.

  • Preference Testing for Assessing Visual Design

    Preference testing is a tool to evaluate multiple design variations, helping you make informed decisions that align with your brand and resonate with your audience.

  • Designing Scroll Behavior: When to Save a User’s Place

    Save scroll position when users are likely to compare content in a long static list.

  • Presenting Your UX Case Study in an Interview

    Learn how to showcase your skills and experience while presenting your UX case study in an interview.

  • Designing for Serial Task Switching

    Serial task switching, or rapidly shifting attention between tasks, is a natural user behavior that lowers productivity and increases stress and the chance of errors.

  • Card View vs. List View

    List view allows for easy sorting and is space efficient, while card view is visually engaging and creates effective groupings.

  • How to Get UX Experience Without a Job

    Gain experience to build your UX portfolio outside of traditional jobs through freelancing, volunteering, hackathons, and personal projects.