Articles

Amy Zhang

Amy Zhang a UX Project Coordinator at Nielsen Norman Group, primarily focused on improving systems for collaboration and efficiency.

Articles and Videos

  • Prompt Structure in Conversations with Generative AI

    Most prompts contain a combination of the following components: request, framing context, format specification, and one or more references to previous answers or external sources. There are also 3 types of unconventional prompts that do not follow this structure: "Can you do X," "Give me more," and filler prompts.

  • The 6 Types of Conversations with Generative AI

    When interacting with generative-AI bots, users engage in six types of conversations, depending on their skill levels and their information needs. Interfaces for UI bots should support and accommodate this diversity of conversation styles.

  • ChatGPT, Bard, or Bing Chat? Differences Among 3 Generative-AI Bots

    Participants rated Bing Chat as less helpful and trustworthy than ChatGPT or Bard. These results can be attributed to Bing’s richer yet imperfect UI and to its poorer information aggregation.

  • Information Foraging with Generative AI: A Study of 3 Chatbots

    In a study of ChatGPT, Bard, and Bing Chat, users found these tools helpful and trustworthy. They expected these AI chatbots to aggregate information in a concise and specific manner, while fully considering contextual cues.

  • Dark Mode: How Users Think About It and Issues to Avoid

    Dark mode is popular, but not always a critical feature. Users behave similarly without it. They think about it at the system level, not the application level.

  • 5 Tips for UX-Internship Applicants

    Your application should demonstrate your UX skills. Make sure it provides easy-to-access, scannable information and that it addresses your hiring–managers’ needs.