Articles

Patty Caya

Patty Caya is a writer and researcher with Nielsen Norman Group, where she has co-authored the Intranet Design Annuals since 2008 and authored several other intranet-related research reports. She is an experienced content strategist and interaction designer and has consulted for many of Boston’s top digital agencies, leading Web and intranet development projects as well as usability testing, research, and design initiatives. Her client work spans a wide range of industries, from media and entertainment to non-profits and NGOs.

Articles and Videos

  • The 10 Best Intranets of 2023: Trends in Design and Process

    Noteworthy highlights from Intranet Design Annual winners in 2023 include supporting the return to work and hybrid working, fostering employee growth and development, utilizing AI effectively, and minimizing the need for employees to leave the intranet to access additional tools.

  • 10 Best Intranets of 2023: What Makes Them Great

    Winners of the 2023 Intranet Design Annual span 5 countries and 6 industries. Average team sizes were larger this year compared to those of years past, while collaboration with external agencies played a significant role in executing successful intranet redesigns.

  • 4 Noteworthy Intranet Design Trends in 2019

    Striking trends from this years’ Intranet Design Annual include user-targeted search, core task support, launch fanfare, and integrated access to key tools.

  • Intranet Portals are the Hub of the Enterprise Universe

    Enterprise portals today drive usage with helpful applications, soar with role-based personalization, and employ a variety of user research methods, but lag in mobile optimization.