You'll be streaming video and audio to your computer, and also speaking with other participants. Make sure you have:
60 minutes before your course begins, your link will be available when you log into your NN/G profile.
We do not recommend attending our classes from a small-screen device. Although you will be able to connect to the meeting, it will be difficult to see the detailed examples shared during class, and extremely difficult to participate in collaborative exercises which require typing and interactive documents.
Live Online courses are live events hosted on Zoom that extend throughout the day and include many periods of interactive exercises. The learning experience cannot be replicated by simply watching recordings after the event. We will not be making course recordings, and making your own recordings is not permitted.
No, you may not repost or link to training materials, including handouts or slide decks. Course content is for the exclusive use of participants, as fair use does not cover use that harms the market value of a product. Please review our Terms and Conditions for more information.
Our courses are designed to accommodate at most:
Please contact us if you have a larger team.
Yes, you are welcome to link to any NN/g content found on our site. Fair use covers minimal use (for example, 1 paragraph or 1 image) of our content. When using our content, cite NNgroup.com as the source and do not remove our name, logo, or watermark from images.
Refer to our copyright and reprint guidelines for more specific guidance about using our content.
Only with explicit, written permission. Contact articles@nngroup.com to request permission.
UX Certification requires taking over 30 hours of training and passing 5 online exams.
UX Master Certification requires taking over 100 hours of training and passing 15 online exams.
It takes most people more than 2 years to complete this level of certification.
No. There is no deadline for completing all courses and exams for each type of UX Certification. The credit you earn after passing an exam will not expire.
However, each exam must be taken within 35 days after the course.
Check on your completed courses and exams in your NN/g account.
No. Our courses are designed to give you a solid, lasting UX education. Once you achieve UX Certification, it does not expire. We will reissue an updated certification when you take additional courses and pass the exams.
Taking the exam is optional; the fee applies to those wishing to pursue UX Certification. The exam fee covers the cost of running and maintaining the examination system and UX Certification program.
You can pay the exam fee when registering for a course, or you can pay after attending the course by purchasing an exam credit from your profile. Exam fees paid prior to a course are subject to the same refund policy as tuition; exam fees paid after a training event are non-refundable.
After the class ends, if you have signed in and attended the course, you will be able to access your exam.
Yes. We provide reasonable adjustments for individuals who need accommodations. These adjustments are individualized, so we consider them on a case-by-case basis. Please contact exams@nngroup.com if you need accommodations.
Yes, you are welcome to link to any NN/g content found on our site. Fair use covers minimal use (for example, 1 paragraph or 1 image) of our content. When using our content, cite NNgroup.com as the source and do not remove our name, logo, or watermark from images.
Refer to our copyright and reprint guidelines for more specific guidance about using our content.
Yes. You may reprint NN/g copyrighted images as long as you cite and acknowledge the source, including linking to the original article, book, or report.
See our copyright and reprint policy.
Please email support@nngroup.com with the order number (if available) and contact name and email of the person who placed the order, so we can re-send the report download link or the invoice.
No, we do not offer discounts on these products. We suggest purchasing a group license for reports and placing it on a secure, password-protected server so your organization can benefit from the publication.
No, All sales are final. Nielsen Norman Group reports, videos, and books are informational goods, and immediately consumable after digital download or delivery. Please refer to our return policy for more information.
Yes. You just need to pay the difference in price. Contact support@nngroup.com with your request and order number.
You may review this information at the following links:
Bank transfers often take 3 to 5 business days to process. If you would like to initiate a wire trace to track the funds, you may do so by entering your order details here, under Billing Information. You may also email support@nngroup.com and attach a copy of the funds-transfer confirmation from your bank.
Yes, you can initiate a VAT or tax refund by entering your order details here.
For further questions and assistance, please contact us at support@nngroup.com.