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• 10 Guidelines for Designing Your Site’s AI Chatbots

  April 24, 2026Apr 24, 2026 | Article: 13 minutemins to read

  Helpful site-specific AI chatbots clearly state their capabilities, offer relevant prompt suggestions, and quickly signal they know what users are looking at.

• Less Chat, More Answer: Site AI Chatbots Need to Get to the Point

  April 17, 2026Apr 17, 2026 | Article: 11 minutemins to read

  Users turn to site-specific chatbots for quick answers, not a conversation. Design responses that are direct, scannable, and easy to expand when needed.

• What Is Your Site's AI Chatbot for? Users Can't Tell

  March 20, 2026Mar 20, 2026 | Article: 14 minutemins to read

  Users see little reason to use site AI chatbots. To prove their value, chatbots must solve problems that existing site features don't.

• Designing Useful Smart Home Notifications

  February 20, 2026Feb 20, 2026 | Article: 15 minutemins to read

  Smart-home notifications should be timely, relevant, specific, and personalized to avoid overwhelming users and causing distrust or disengagement.

• What Users Value Most in Smart Homes and How to Design for It

  December 5, 2025Dec 5, 2025 | Article: 11 minutemins to read

  Smart-home users are driven by 5 key motivations: convenience, safety, ambience control, cost savings, and access to actionable data insights.

• Beyond the Primary User: 3 Types of Smart-Home Users

  November 14, 2025Nov 14, 2025 | Article: 11 minutemins to read

  Smart-home devices often serve multiple users with different needs and preferences. Designing for shared use can reduce unnecessary friction and dependency.