Articles

Evan Sunwall

Evan Sunwall is the Director of Self-Paced Training  with Nielsen Norman Group. A former software developer, he enjoys helping users accomplish complex tasks, tackling the challenges of enterprise-level application design, and exploring effective management practices for design teams. 

Articles and Videos

  • Prioritize Smarts over Sentience to Increase Trust with AI

    People trust AI more when it seems smarter rather than sentient. AI emotions can reduce trust in factual, task-oriented work and reduce AI reliability.

  • Initial Impressions of ChatGPT’s Agent: Successful, Shaky, and Slow

    ChatGPT’s agent successfully booked a restaurant reservation. But the process was time-consuming and vulnerable to misunderstandings and errors.

  • The Hidden Bias Killing Your UX Insights: Common-Knowledge Effect

    The common knowledge effect is when teams favor shared info over unique insights, risking UX input. Use 7 tactics to ensure better decisions and boost your impact on projects.

  • Relationship Mapping: Your Guide to Boost UX Influence

    Relationship mapping helps UX professionals navigate their company’s social network. Build your map to identify key connections, prioritize relationships, and boost your influence over time.

  • The Return of the UX Generalist

    AI advances make UX generalists valuable, reversing the trend toward specialization. Understanding multiple disciplines is increasingly important.

  • UX Layoff Crisis: A Guide for Resilience and Recovery

    Lost your UX job in a layoff? Use this step-by-step guide to preserve your professionalism and optimism during this stressful experience.

  • How to Apply and Secure a UX Job

    Apply and secure UX jobs with tips for customizing resumes using generative AI, researching employers, acing interviews, and negotiating offers.

  • Advice for Approaching a UX Job Search

    Understand your values, outline job constraints, upskill areas of weakness, leverage your network, and pace yourself to stay motivated and focused.

  • Templates and Tools for UX Job Seekers

    Leverage your human mind — not a machine — in your UX job search with these simple communication templates and tools.

  • Promptframes: Using AI-Content to Inspire Feedback

    Promptframes combine traditional wireframes with AI prompts to create content-rich prototypes. Ditch confusing placeholders using AI to quickly inspire feedback from your collaborators and users.