Problematic Workshop Participants: A Pattern for Working with Them

Summary: Start subtle with problematic workshop participants, but get progressively more direct if things aren’t getting resolved.

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Problematic Workshop Participants: A Pattern for Working with Them

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Tanner Kohler is a Principal Experience Specialist with Nielsen Norman Group. Tanner's studies have focused on social psychology, and he has researched theories of human motivation and the gamification of learning. He has developed, taught, and evaluated curricula for thousands of full-time volunteers for the Church of Jesus Christ of Latter-Day Saints. He has an MS degree in instructional psychology and technology.

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