Usability Heuristic 9: Help Users Recognize, Diagnose, and Recover from Errors

Summary: No. 9 of the top 10 UX design heuristics is to write error messages that help users understand the problem and to provide information that constructively teaches users how to recover from the error.

by

  • Kate Moran

Topics:

Usability Heuristic 9: Help Users Recognize, Diagnose, and Recover from Errors

 to watch NN/g videos

Related Article

Error Message Guidelines

Established wisdom holds that good error messages are polite, precise, and constructive. The Web brings a few new guidelines: Make error messages clearly visible, reduce the work required to fix the problem, and educate users along the way.

Video Author

Kate Moran is ia past NN/G employee.

Learn More

Subscribe to the weekly newsletter to get notified about future articles.

Videos

UX Conference Training Course