Firm Rules and Goals for UX vs. Balancing Goals

Summary: To what extent do we have unwavering goals and definitive answers for user experience work? When can (or should) we compromise the design?

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Why You Only Need to Test with 5 Users

Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford.

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Jakob Nielsen, Ph.D., is a retired principal and co-founder (with Dr. Donald A. Norman) of the Nielsen Norman Group. Jakob established the "discount usability engineering" movement for fast and cheap improvements of user interfaces and invented the heuristic evaluation method.

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