Employee and Customer Experience
Latest Employee and Customer Experience news freshly curated for you as of 2 p.m. ET Oct. 1. Learn more about innovative developments, discover emerging trends and read expert perspectives.
Today's Highlights
- As overall customer service satisfaction declines despite new tech, top brands like Edward Jones and Mary Kay are prioritizing the human touch for a competitive edge.
- Following the lead of brands like Chick-fil-A, experts advise focusing on retaining existing customers, which is more cost-effective than constantly acquiring new ones.
- Leaders are realizing the way they segment employees in org charts mirrors how they segment customers, directly tying a constrained employee experience to a flawed customer experience.
Sources
In The Spotlight
Dive deeper into key discussions within the world of Employee and Customer Experience with a curated selection of important articles offering valuable perspectives.
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