Employee and Customer Experience
Latest Employee and Customer Experience news freshly curated for you as of 1 a.m. ET Feb. 4. Learn more about innovative developments, discover emerging trends and read expert perspectives.
Today's Highlights
- Contrary to popular belief, a new study shows flexible work isn't a top motivator. Employees now prioritize producing quality work, feeling trusted, and fair pay.
- A new survey reveals a major shift in work identity, with 55% of workers feeling indifferent or relieved about layoffs, viewing them as a contract's end, not a crisis.
- Google, with partners like Target and Walmart, launched its Universal Commerce Protocol, sparking a platform race with OpenAI's ACP for dominance in AI-driven commerce.
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In The Spotlight
Dive deeper into key discussions within the world of Employee and Customer Experience with a curated selection of important articles offering valuable perspectives.
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Forget Flexibility: The Key To Employee Motivation Is Meaningful Work
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Agentic Commerce’s Next Phase Hinges On Closing The Consumer Trust Gap
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