News

Linux Foundation targets AI’s cost-management problem with Tokenomics Foundation

The initiative could give CIOs and developers a common framework to measure, benchmark, and optimize AI spending across models, clouds, and vendors as multi-agentic systems move into production, analysts say.

By Anirban Ghoshal

Jun 8, 20264 mins

Artificial IntelligenceIT LeadershipROI and Metrics

ServiceNow puts Salesforce in the crosshairs with expanded CRM tools

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to sales — and it plans to use its workflow prowess and AI capabilities to get there.

By Grant Gross

May 7, 2025 6 mins

CRM Systems Salesforce Technology Industry

ServiceNow reimagines platform for agentic AI

At its Knowledge 2025 conference in Las Vegas, the information technology service management (ITSM) company debuted the AI Control Tower to manage, monitor, and optimize AI assets, and declared its AI Agent Fabric as the “communication backbone” of e

By Thor Olavsrud

May 6, 2025 4 mins

Events ICT Partners Nvidia

IT leaders on DOGE’s bold COBOL ambitions: Pure folly

Seeking to replace millions of lines of COBOL at the SSA, the US Department of Government Efficiency should consider the adage, ‘If it ain’t broke, don’t fix it,’ experts say.

By Grant Gross

May 6, 2025 6 mins

Digital Transformation Government IT Mainframes

Salesforce wants your AI agents to achieve ‘enterprise general intelligence’

Salesforce AI Research has unveiled a slate of new benchmarks, guardrails, and models to help customers develop agentic AI optimized for business applications.

By Thor Olavsrud

May 1, 2025 9 mins

Generative AI Salesforce

Trump moves to retain export limits on GPUs, with US AI dominance as the goal

CIOs at organizations expanding their AI efforts won’t see any short-term benefits, but US AI dominance over China may bring innovation advantages over the long run.

By Grant Gross

May 1, 2025 6 mins

Computer Components Government Laws and Regulations

Microsoft sees AI agents shaking up org charts, eliminating traditional functions

As companies increasingly automate work processes using agents, traditional functions such as finance, marketing, and engineering may fall away, giving rise to an ‘agent boss’ era of delegation and orchestration of myriad bots.

By 김유성

Apr 28, 2025 4 mins

Artificial Intelligence Generative AI Vendors and Providers

SAP NetWeaver customers urged to deploy patch for critical zero-day vulnerability

The unrestricted file upload flaw is likely being exploited by an initial access broker to deploy JSP web shells that grant full access to servers and allow installing additional malware payloads.

By Lucian Constantin

Apr 25, 2025 1 min

Application Security SAP Zero-Day Vulnerabilities

IBM claims $3.5 billion productivity boost through AI agent use

IBM is taking a ‘Client Zero’ approach to its AI agent business proposition, having rolled out its strategy to 270,000 employees around the world. IBM Korea CTO Lee Ji-eun shed light on the results.

By 김유성

Apr 24, 2025 3 mins

Artificial Intelligence Generative AI IBM

Has Oracle knocked SAP off the ERP throne?

A new study estimates that Oracle became the leading provider of ERP applications in 2024, stealing a position that SAP had held since the early 1980s.

By Manfred Bremmer

Apr 23, 2025 2 mins

ERP Systems Oracle SAP

Nvidia says NeMo microservices now generally available

The modular platform for building and customizing gen AI models and AI agents is the foundation for the tech company’s data flywheel.

By Thor Olavsrud

Apr 23, 2025 4 mins

Cloud-Native ICT Partners Nvidia

SAP defies the economic downturn

Despite all the economic turbulence, SAP made a solid start to the new year: Sales and profit are up significantly compared to the same quarter last year.

By Martin Bayer

Apr 23, 2025 3 mins

ERP Systems Enterprise Applications SAP

When AI writes the laws: UAE’s bold move forces a rethink on compliance and human touch

The UAE’s bold AI lawmaking experiment shows us what’s at stake when speed, scale, and ethics collide.

By Mastufa Ahmed

Apr 22, 2025 5 mins

Artificial Intelligence Compliance

CIOs could improve sustainability with data center purchasing decisions — but don’t

Data center customers and operators worry about their environmental impact, but few let the problem influence procurement practices. CIOs should step up before signing deals.

By Grant Gross

Apr 22, 2025 5 mins

Budgeting IT Strategy Sustainable IT

CIOs highlight negotiation opportunities as AWS and Google lower cloud costs

With Google and AWS lowering costs on key services, CIOs advise locking in savings if contracts stay flexible and aligned with business needs.

By Andrea Benito

Apr 21, 2025 4 mins

Cloud Computing Industry

Google’s AI innovations at Cloud Next 2025: What CIOs need to know

The announcements made at Google Cloud Next 2025 were designed to help CIOs adopt and scale agents while reducing integration complexity and costs.

By Anirban Ghoshal

Apr 15, 2025 5 mins

Events Generative AI

IT compensation satisfaction at an all-time low

The answer might not be in paying more money as much as rethinking IT roles to make tech talent happier.

By Evan Schuman

Apr 14, 2025 4 mins

Careers IT Jobs Salaries

SAP customers on Business Suite: New strategy, same old concerns

Once again, SAP customers must grapple with a new SAP strategy. Their demands for ‘Business Unleashed’ are familiar: more clarity and consistency, better integration, accessibility for all.

By Martin Bayer

Apr 10, 2025 5 mins

ERP Systems Enterprise Applications SAP

IT job postings lowest in over a decade

Are IT pros experiencing a significant drop in demand? Industry observers see a nuanced story of new pressures, risk aversion in both supply and demand, and roles that used to be in IT shifting to lines of business.

By Evan Schuman

Apr 8, 2025 5 mins

Careers Hiring IT Jobs

CIOs brace for tariff impacts on tech industry and their businesses

Escalating tariffs will cut significantly into IT expenditures, while increasing tech prices and market pressures on CIOs’ businesses, leading to shifts in IT and staffing strategies.

By Paula Rooney

Apr 7, 2025 5 mins

Budgeting IT Strategy Technology Industry

CEOs believe AI can develop better business plans than board members

Some AI experts aren’t as confident as CEOs about the technology’s ability to provide strategic insights into their businesses, but others say it’s getting there.

By Grant Gross

Apr 7, 2025 6 mins

Artificial Intelligence Business IT Alignment IT Leadership

ServiceNow to acquire Logik.ai to boost CRM portfolio

Logik.ai’s CPQ technology will expand ServiceNow’s CRM portfolio and complement its service management solutions.

By Denise Dubie

Apr 4, 2025 1 min

CRM Systems Mergers and Acquisitions ServiceNow

Anthropic’s and OpenAI’s new AI education initiatives offer hope for enterprise knowledge retention

Learning-centered AI design could solve the growing “digital amnesia” problem in workplace.

By Gyana Swain

Apr 4, 2025 5 mins

Artificial Intelligence IT Skills and Training

Siemens grows its digital twin strategy into life sciences market

With its acquisition of Dotmatics, a developer of software for managing data in life sciences research, Siemens hopes to help cut drug development costs.

By Anirban Ghoshal

Apr 3, 2025 3 mins

Artificial Intelligence Data Management Markets

European cloud group invests in “Trump-proof cloud services”

CISPE’s cloud investment is intended to give businesses a Euro choice that is “immune to disruption, access and potential removal by foreign actors.”

By Evan Schuman

Apr 2, 2025 1 min

Cloud Computing

Siemens and Accenture launch joint business group to transform manufacturing

The newly founded Accenture Siemens Business Group will develop software-defined products and processes for engineering and manufacturing firms, including an emphasis on agentic AI.

By Jürgen Hill

Apr 1, 2025 4 mins

Digital Transformation IT Consulting Services Manufacturing Industry

SAP adoption surges in Europe as enterprises embrace cloud

About 40% of companies in the DACH region are increasing their overall IT budgets, while SAP-specific investments are on the rise for 47% of enterprises, according to a German SAP user group.

By Gyana Swain

Mar 26, 2025 4 mins

Enterprise Applications SAP

88% of AI pilots fail to reach production — but that’s not all on IT

Unclear objectives, insufficient data readiness, and a lack of in-house expertise are sinking many AI proofs of concept. So too are zealous POC greenlighting and misguided pressure from the top.

By Evan Schuman

Mar 25, 2025 4 mins

Business IT Alignment IT Strategy Innovation

SAP customers struggle with S/4HANA migration

According to a recent Horváth study, more than 60% of companies experience deviations in budget, schedule, and result quality during S/4HANA migration.

By Manfred Bremmer

Mar 24, 2025 4 mins

ERP Systems SAP

SAP CEO Christian Klein predicts manual data entry will disappear from SAP by 2027

Celebrating the software giant’s 30th anniversary in Korea, Klein announced plans to extend SAP’s AI assistant to the Korean market with bold pronouncements about user productivity.

By Jihyun Lee (이지현)

Mar 20, 2025 3 mins

ERP Systems Generative AI SAP

China banks on open source in AI cold war with US

Beijing is stepping up the pace of AI development by betting on open-source code.

By Daniel Olszewski

Mar 20, 2025 3 mins

Artificial Intelligence

Oracle’s AI Agent Studio is free for Fusion Cloud customers

The offering is expected to automate business processes, reducing manual effort and improving efficiency without heavy development overhead.

By Anirban Ghoshal

Mar 20, 2025 7 mins

Enterprise Applications Generative AI Oracle

SAP introduces Joule for Developers

The AI coding assistant is trained in coding for SAP but is meant to be a helper, not to replace developers.

By Lynn Greiner

Mar 19, 2025 1 min

Engineer SAP

Deloitte unveils agentic AI platform

Zora AI, Deloitte’s new agentic AI platform, offers a portfolio of digital agents for a wide range of departments across the enterprise.

By Thor Olavsrud

Mar 18, 2025 3 mins

Artificial Intelligence Deloitte ICT Partners

Nvidia’s ‘hard pivot’ to AI reasoning bolsters Llama models for agentic AI

The company’s new Llama Nemotron family of reasoning models aim to help developers and enterprises build agentic AI platforms.

By Thor Olavsrud

Mar 18, 2025 4 mins

Generative AI Technology Industry

Adobe makes agentic AI push with Agent Orchestrator, purpose-built agents

Adobe seeks to make Adobe Experience Platform the foundation of a new wave of AI agents for marketers and creatives.

By Thor Olavsrud

Mar 18, 2025 3 mins

Adobe Artificial Intelligence Data Management

53% of IT leaders see AI replacing headcount — others question that approach

AI should be used to assist workers and allow them to work on more creative and complex tasks, instead of leading to unemployment, some IT experts say.

By Grant Gross

Mar 18, 2025 6 mins

Artificial Intelligence Careers IT Jobs

Celonis sues SAP for anti-competitive data access practices

The German startup Celonis has accused the software giant of abusing its market power to hinder competition — in particular, to give its own processing mining solution preferential treatment over third-party offerings.

By Martin Bayer

Mar 17, 2025 6 mins

ERP Systems Process Improvement SAP

Intel under Tan: What enterprise IT buyers need to know

The chip giant must try to maintain x86 dominance while adapting to AI-driven computing and emerging architectures.

By Prasanth Aby Thomas

Mar 14, 2025 1 min

Intel

Microsoft is set to hike its Power BI prices — will buyers jump ship or just take the hit?

The increases are set to take effect April 1, and seem to be a strategic push by Microsoft to get customers to move to its other platforms.

By Taryn Plumb

Mar 13, 2025 5 mins

Business Intelligence Microsoft Software Licensing

SAP patches severe vulnerabilities in NetWeaver and Commerce apps

The enterprise software vendor bundled 25 security patches into its March update, addressing flaws that impact middleware, interfaces, custom apps, and more.

By John Leyden

Mar 13, 2025 1 min

Enterprise Applications SAP Vulnerabilities

ServiceNow’s Yokohama platform release focuses on agentic AI

New AI-powered self-service sales portals could take ServiceNow deep into Salesforce territory.

By Lynn Greiner

Mar 12, 2025 5 mins

Artificial Intelligence Enterprise Applications ServiceNow

ServiceNow to acquire Moveworks to strengthen agentic AI and enterprise search

The deal strengthens ServiceNow’s challenge to Salesforce, but success depends on smooth integration and maximizing Moveworks’ capabilities.

By Prasanth Aby Thomas

Mar 11, 2025 4 mins

Enterprise Applications ServiceNow

IT frustration costs companies more than $100 million a year — with shadow IT the only user solution

Employees are losing more than a month of work each year to digital workflow inefficiencies and are downloading hundreds of unauthorized apps to get their jobs done, study says.

By Grant Gross

Mar 10, 2025 6 mins

Enterprise Applications IT Strategy

Agentblazer: Salesforce announces agentic AI certification, learning path

The company introduces three Agentblazer Status levels to recognize the development of Agentforce skills, culminating in its Agentforce Specialist certification.

By Thor Olavsrud

Mar 6, 2025 4 mins

Artificial Intelligence Certifications Salesforce

Salesforce takes on hyperscalers with Agentforce 2dx updates

The latest updates will help the CRM software provider leapfrog over its rivals in the agentic AI market, analysts say.

By Anirban Ghoshal

Mar 6, 2025 5 mins

Enterprise Applications Salesforce

Chinese cyber espionage growing across all industry sectors

New and expanding China-backed threat groups are pushing a broader cyber strategy, likely with eventual reunification with Taiwan in mind, CrowdStrike security researchers say.

By Lucian Constantin

Mar 5, 2025 6 mins

Advanced Persistent Threats Cyberattacks Threat and Vulnerability Management

Salesforce’s AgentExchange targets AI agent adoption, monetization

The marketplace will initially feature action, topics, and templates from 200 partners for sales, service, finance, HR, productivity, and operations across various industries.

By Anirban Ghoshal

Mar 4, 2025 4 mins

Generative AI Salesforce

US Cybercom, CISA retreat in fight against Russian cyber threats: reports

Press reports suggest that US Cybercom is standing down from tracking Russia’s offensive cyber operations, and CISA may no longer consider Russia a priority. Officials say Cybercom’s action is a gambit to get Russia to negotiate, and CISA says the pr

By Cynthia Brumfield

Mar 3, 2025 6 mins

Cyberattacks Government IT Ransomware

IDC launches TechMatch to help businesses select software vendors

The AI-enhanced tool provides self-service vendor evaluations backed by analyst input.

By Lynn Greiner

Feb 27, 2025 5 mins

Enterprise Applications

Startup Opkey launches agentic AI platform for ERP lifecycle optimization

The test automation startup’s ERP Lifecycle Optimization Platform aims to revolutionize how enterprises configure, test, and support ERP operations via AI agents.

By Thor Olavsrud

Feb 26, 2025 4 mins

Artificial Intelligence ERP Systems Startups