IT Strategy

How AI helps the US Senate Federal Credit Union better manage risk

As the USSFCU scaled, technical debt became a problem. There were also clear gaps in the organization’s defenses. CIO Mark Fournier shares how they got issues under control.

By Joanne Carew

Jul 31, 20265 mins

BankingCIOFinancial Services Industry

Why I changed how I pitch AI: It’s no longer about saving money, but managing tokens and adoption

By Enrique Camacho

Jul 24, 20268 mins

Artificial IntelligenceDigital TransformationIT Strategy

7 CRM trends for 2026: AI brings decisive action to customer workflows

By Neal Weinberg

Jul 23, 20269 mins

CRM SystemsIT StrategyTechnology Industry

Smaller, smarter, safer: How to build agentic AI on the right foundation

By Thor Olavsrud

Jul 23, 20268 mins

CIO 100CIO Leadership LiveDigital Transformation

Articles

AI success requires a full-stack CIO

Today’s IT leaders must be masters of everything from the boardroom to the command line to help reinvent their organizations with AI. Standout CTDO Afshean Talasaz knows how.

By Dan Roberts

Jul 23, 2026 10 mins

CIODigital TransformationIT Strategy

Leadership bottlenecks slow AI adoption

As AI technology evolves at a breakneck pace, it's not its technical limitations that slow adoption, but change management and other leadership bottlenecks.

By Maria Korolov

Jul 22, 2026 9 mins

C-SuiteCIOIT Strategy

4 recs for CIOs to optimize AI budgets and improve sustainability

For CIOs to get the most out of token consumption and reduce emissions, driving efficiencies within AI applications and data centers should be a priority.

By Nicholas D. Evans

Jul 22, 2026 7 mins

BudgetingBusiness IT AlignmentCIO

Small models, sovereign advantage: Why Australia should build its own AI edge

Why keep paying for massive, generic AI models when a smaller model trained exclusively on your own company's data can actually do the job better and safer?

By Naren Gangavarapu

Jul 21, 2026 8 mins

GovernmentIT StrategyLaws and Regulations

From Process to Chip: How Wipro and Intel Are Delivering ROI-First AI for the Enterprise

May 26, 2026 4 mins

Digital TransformationGenerative AIIT Strategy

What is RPA? A revolution in business process automation

Robotic process automation (RPA) aims to eliminate tedious tasks, freeing up workers to focus on higher-value work. But successful implementation requires proper design, planning, and governance.

By Clint Boulton and Thor Olavsrud

Jul 21, 2026 12 mins

Artificial IntelligenceBPM SystemsIT Strategy

With AI, activity is not value

The central challenge of the AI economy isn't AI adoption — it's telling technological activity apart from real economic value.

By Howard Rubin

Jul 20, 2026 7 mins

Artificial IntelligenceIT StrategyROI and Metrics

7 issues impacting AI strategies — and how CIOs should respond

From increased ROI pressure to engendering trust in AI solutions, IT leaders must navigate a range of complex concerns to ensure their AI initiatives have targeted, cost-effective impact.

By Mary K. Pratt

Jul 20, 2026 11 mins

BudgetingBusiness IT AlignmentChange Management

Finding the right balance between autonomy and scale

Paul Krebs, former CIO and chief transformation officer at Koch Industries, explains how CIOs can balance autonomy and scale by centralizing where it creates leverage, and decentralizing for value.

By Michael Bertha

Jul 20, 2026 9 mins

C-SuiteCIODigital Transformation

The build vs. buy dilemma at the heart of enterprise AI

AI disrupts traditional software buying, forcing enterprises to choose between embedded vendor tools and custom architectures to control their own data.

By Brenton O'Callaghan

Jul 17, 2026 8 mins

Artificial IntelligenceIT LeadershipIT Strategy

How to add XLAs to your outsourcing contract

Adding experience level agreements to an outsourcing contract isn’t as simple as it sounds, but successful programs start small, establish a baseline, and mature over time.

By Greg Hall

Jul 17, 2026 8 mins

CIOManaged IT ServicesManaged Service Providers

5 ways for CIOs to avoid AI bill shock

The next FinOps challenge isn’t just tracking AI spend, but understanding which workflows create it, how agents amplify it, and whether the business value justifies the cost.

By Pat Brans

Jul 15, 2026 9 mins

C-SuiteCIOFinance and Accounting Systems

CIOs must rethink operating models to unlock AI at scale

From data foundations to skills and culture, most organizations aren’t operationally ready to succeed with AI. Here’s where CIOs can make a strategic difference.

By Stephanie Overby

Jul 13, 2026 12 mins

Artificial IntelligenceChange ManagementIT Strategy