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The latest enterprise technology news and insights for IT leaders

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OpenAI adds spend controls and usage analytics to ChatGPT Enterprise

As AI costs mount, OpenAI is adding controls to help enterprises track their spend on AI, but not yet its impact.

By Gyana Swain
4 mins
Artificial IntelligenceBudgetingIT Management
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AI coding agents may be getting bad instructions from ‘smelly’ config files

By Taryn Plumb
6 mins
Artificial IntelligenceSoftware Development
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Judge signals AI recruitment tool vendors like Workday may not escape liability for discrimination

By Taryn Plumb
7 mins
HiringHuman ResourcesLegal

Anthropic Fable dispute suggests ‘export’ no longer means what it used to

By Evan Schuman
6 mins
GovernmentLaws and RegulationsMarkets

From RAG to ontology: Databricks bets on context as the key to trusted AI agents

By Anirban Ghoshal
7 mins
Artificial IntelligenceData GovernanceData Management

63% of workers see AI making the workplace ‘less human’

By Sarah White
5 mins
Artificial IntelligenceCareersIT Management

Microsoft says you don’t need another email security tool; experts say, not so fast

By Taryn Plumb
6 mins
Communications SecurityEmail SecurityMicrosoft

SpaceX’s planned $60 billion deal for Cursor raises questions for CIOs

By Evan Schuman
7 mins
Artificial IntelligenceDevelopment ToolsMergers and Acquisitions

Anthropic’s new privacy policy offers US consumers a way around the Fable ban

By Peter Sayer
3 mins
Artificial IntelligenceGovernmentLaws and Regulations

New software pricing metrics will force CIOs to change negotiating tactics

Fueled by workforce reductions, which are in turn driven by AI, vendors are abandoning per-seat pricing and moving to charging by consumption and/or agent interactions.

By Evan Schuman
Nov 26, 2025 6 mins
Artificial Intelligence Enterprise Applications Software Licensing

Microsoft has yet to ignite enthusiasm for agentic AI

Despite pivotal announcements at Ignite, implementing agentic AI at scale will demand deep enterprise restructuring, analysts say.

By Anirban Ghoshal
Nov 21, 2025 5 mins
Artificial Intelligence Generative AI Microsoft

Nestlé manages business processes with SAP S/4HANA Private Cloud

The food manufacturer is rolling out SAP S/4HANA Cloud Private Edition worldwide as a central control and innovation platform with AI support.

By Bernd Reder
Nov 21, 2025 3 mins
CRM Systems Generative AI SAP

Nvidia chips sold out? Cut back on AI plans, or look elsewhere

There may be better options for enterprises struggling to access enough Nvidia chips to deliver on their AI strategy.

By Paul Barker
Nov 20, 2025 8 mins
Artificial Intelligence Nvidia Vendors and Providers

Zoho revamps Zoho One’s UI to focus on work, not apps

Even larger enterprises should take a look at a product long associated with the SMB market, says one analyst.

By Lynn Greiner
Nov 20, 2025 3 mins
CRM Systems Finance and Accounting Systems Marketing Software

Salesforce unveils observability tools to manage and optimize AI agents

With customers increasingly deploying agentic AI in production, Salesforce is delivering Agent Analytics, Agent Optimization, and Agent Health monitoring tools to manage agents at scale.

By Thor Olavsrud
Nov 20, 2025 5 mins
Artificial Intelligence Emerging Technology Salesforce

SAP touts Microsoft disaster recovery plan for Europe; Analysts doubt it will work

The problem is that without Microsoft input, SAP systems will soon not deliver MS-level performance. But if an emergency only lasts a few weeks, analysts said, the plan might be viable.

By Evan Schuman
Nov 19, 2025 7 mins
Disaster Recovery Microsoft SAP

European Commission opts for simple with new set of digital rules

Package of measures submitted is designed to reduce the time enterprises spend on ‘administrative work and compliance.’

By Paul Barker
Nov 19, 2025 6 mins
Data Privacy Government Laws and Regulations

India’s new data privacy rules turn privacy compliance into an engineering challenge

Mandatory consent orchestration, automated erasure, parental identity verification, algorithmic oversight, and purpose-based retention will force CIOs to redesign data architectures — introducing new consent managers, encrypted storage zones, and rea

By Prasanth Aby Thomas
Nov 17, 2025 4 mins
Data Privacy Government Laws and Regulations

Switching developer platforms can cost you

Rip-and-replace migrations to new DevOps platforms can lead to busted budgets and less developer choice, according to a survey of IT leaders who’ve made the journey.

By Grant Gross
Nov 17, 2025 6 mins
Devops ROI and Metrics Software Development

Salesforce unveils simulation environment for training AI agents

eVerse uses synthetic data generation, stress testing, and reinforcement learning to train AI voice and text agents on simulated tasks prior to deployment.

By Thor Olavsrud
Nov 14, 2025 5 mins
Artificial Intelligence Generative AI Salesforce

Salesforce to acquire Doti to boost AI-based enterprise search via Slack

The acquisition will help Salesforce execute its vision of combining Slack and Agentforce to offer more automation to its users across its own products, analysts say.

By Anirban Ghoshal
Nov 14, 2025 4 mins
Artificial Intelligence Mergers and Acquisitions Salesforce

Agentic AI opens door to new ID challenges: Report

Rubrik Zero Labs contends the rise of identity driven attacks ‘is changing the face of cyber defense.’

By Paul Barker
Nov 13, 2025 8 mins
Artificial Intelligence Identity and Access Management Security

Make boards responsible for AI failures, banking regulator suggests

Singapore’s financial regulatory authority has floated a tough new AI risk management regime that could become a model for other countries.

By John E. Dunn
Nov 13, 2025 5 mins
Financial Services Industry IT Governance Markets

Companies skipping SAP’s Joule AI in challenging S/4HANA transition

According to a recent survey, six out of 10 companies are not taking advantage of SAP’s AI agents when migrating to S/4HANA due to the enormity of the transformation.

By Manfred Bremmer
Nov 10, 2025 6 mins
ERP Systems Generative AI SAP

Microsoft lets shopping bots loose in a sandbox

Simulation environment called Magentic Marketplace is designed to safely examine how AI agents interact with humans and each other.

By Paul Barker
Nov 7, 2025 8 mins
Artificial Intelligence E-commerce Software Microsoft

SAP to offer concessions to the EU over antitrust probe into ERP support practices

The European Commission is reviewing SAP’s proposed remedies to address concerns over restrictive licensing and support terms for legacy ERP systems.

By Gyana Swain
Nov 7, 2025 4 mins
ERP Systems Enterprise Applications Software Licensing

Five takeaways from SAP TechEd Berlin

The ERP giant’s annual event, which wound up on Thursday, wove AI into everything — but there were also big changes in software certifications and some hints at how SAP is thinking about future technologies to remain relevant.

By Lynn Greiner
Nov 6, 2025 4 mins
Certifications Data Integration Quantum Computing

SAP and Snowflake add zero-copy sharing between their systems

SAP Snowflake is now a solution extension for SAP Business Data Cloud.

By Lynn Greiner
Nov 5, 2025 5 mins
Cloud Computing Cloud Storage SAP

IBM to cut thousands of jobs as Red Hat growth slows

The workforce reduction is designed to streamline operations rather than signal financial distress, according to analysts.

By Gyana Swain
Nov 5, 2025 5 mins
IT Jobs Markets Technology Industry

SAP shakes up its certification process

The ERP giant is shifting away from multiple-choice questions toward a new model centered on real-world environments, starting with new formats for six certs rolled out at TechEd this week in Berlin.

By Lynn Greiner
Nov 4, 2025 5 mins
Careers Certifications SAP

India tech pay plunges 40%, signaling a shift in offshoring dynamics

With engineering compensation now trailing Brazil and Mexico, India’s tech labor market faces pressure from rising global demand for AI and cybersecurity skills.

By Prasanth Aby Thomas
Nov 4, 2025 5 mins
Careers IT Jobs Outsourcing

SAP customers not sold on S/4HANA ROI

Concerned about subscription price increases, the ERP giant’s client base is having difficulty making the business case to upgrade to the cloud, new survey finds.

By Grant Gross
Nov 4, 2025 5 mins
ERP Systems SAP SaaS

AWS makes $40 billion play for Asia-Pacific AI market

The US cloud giant’s infrastructure investments through 2028 aim to capture and bolster AI agent development at companies in 14 APEC economies.

By Jihyun Lee (이지현)
Oct 30, 2025 3 mins
Amazon Web Services Cloud Computing IaaS

Oracle’s cloud strategy an increasingly risky bet

It could be a concern for enterprise CIOs as well as for creditors due to ‘profound change in the company’s capital posture.’

By Paul Barker
Oct 29, 2025 5 mins
Artificial Intelligence Data Center Oracle

ServiceNow’s Apriel 2.0 promises smarter AI with less hardware — but offers no benchmarks

The company also announced integration with Nvidia’s AI Factory for Government, targeting FedRAMP-compliant workflows and public sector modernization.

By Gyana Swain
Oct 29, 2025 3 mins
Artificial Intelligence Enterprise Applications

Microsoft ends volume pricing, potentially costing companies millions

The new cost model takes effect Nov. 1, but experts say Microsoft partners should still have some pricing flexibility as IT leaders look into rightsizing, striking new deals, or alternate solutions.

By Grant Gross
Oct 27, 2025 5 mins
Budgeting Microsoft Software Licensing

Dreamforce 2025: Latest news and insights

Dreamforce 2025 featured more than 1,500 keynotes, sessions, and workshops. While the event covered a wide spectrum of topics, expect Salesforce unveiled its next wave of autonomous AI capabilities.

By Dan Muse and CIO staff
Oct 22, 2025 8 mins
Salesforce Vendors and Providers

Trump’s H-1B fees to drive IT firms to nearshore workers

While the president wants to drive companies to hire more US residents, the more likely outcome is more jobs for IT workers in Mexico, Columbia, and other Latin American countries.

By Grant Gross
Oct 22, 2025 6 mins
H-1B Visas IT Management Outsourcing

AI gold rush sparks backlash against Core Scientific acquisition

The major speed bump in CoreWeave’s $9B acquisition of Core Scientific is an indication that data center merger mania may have peaked.

By Paul Barker
Oct 21, 2025 3 mins
Artificial Intelligence Data Center High-Performance Computing

Uber wants to become the ‘Uber’ of data labeling

Launches pilot in the US in which drivers complete digital tasks to help enterprises scale up their AI efforts.

By Paul Barker
Oct 16, 2025 4 mins
Artificial Intelligence Data Management Uber

BlackRock’s $40B data center deal opens a new infrastructure battle for CIOs

As the data center market consolidates and hyperscalers buy up capacity years in advance, IT leaders must adopt new strategies to secure compute power.

By Gyana Swain
Oct 16, 2025 5 mins
Artificial Intelligence Data Center Mergers and Acquisitions

Oracle supercharges AI Agent Studio to rival Microsoft, Google, and Salesforce

With new features like agent-to-agent collaboration, multi-LLM orchestration, and enterprise-grade governance, Oracle positions its platform as a serious contender in the AI automation race.

By Anirban Ghoshal
Oct 15, 2025 5 mins
Artificial Intelligence Oracle Vendors and Providers

Oracle: Latest news and insights

Here’s what you need to know about the database and enterprise software vendor’s latest product and company news.

By CIO staff
Oct 14, 2025 20 mins
Markets Oracle Technology Industry

Salesforce updates its agentic AI pitch with Agentforce 360

The next release of Agentforce will provide a platform for building, deploying, and controlling agents to power the agentic enterprise, with Slack as the front end.

By Lynn Greiner
Oct 13, 2025 7 mins
Artificial Intelligence Salesforce Slack

Forrester: EU cloud sovereignty unrealistic for 2026

Economic constraints will continue to prevent European companies from pursuing their technological independence more strongly in the coming year, Forrester analysts contend.

By Manfred Bremmer
Oct 13, 2025 3 mins
Cloud Computing Compliance Generative AI

AI first: The EU’s new AI strategy

In the global race for AI supremacy, the EU is launching a massive dual initiative with billions of dollars to be invested to promote AI use.

By Jürgen Hill
Oct 10, 2025 5 mins
Artificial Intelligence Government IT

Salesforce brings agentic AI to IT service management

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

By Thor Olavsrud
Oct 9, 2025 4 mins
Artificial Intelligence ITSM Salesforce

Teradata aims to turn data into action with Autonomous Customer Intelligence agents

Enterprises can have Teradata design a system to suit their needs.

By Anirban Ghoshal
Oct 7, 2025 2 mins
Artificial Intelligence Data Management

NetSuite unveils NetSuite Next, expands SuiteCloud Platform adding AI

The core component of the update is a natural language AI assistant called Ask Oracle.

By Lynn Greiner
Oct 7, 2025 6 mins
Artificial Intelligence ERP Systems NetSuite

Oracle’s agentic AI push in Fusion Cloud CX offers embedded automation for CX leaders

With pre-built agents for lead scoring, quote generation, and service triage, Oracle aims to boost operational efficiency and offer embedded automation, without requiring custom agent frameworks.

By Anirban Ghoshal
Oct 7, 2025 5 mins
Artificial Intelligence Enterprise Applications

US Supreme Court rejects SAP appeal, paving the way for Teradata antitrust trial

The decision revives claims that SAP illegally tied its enterprise apps to its database tech, setting up a 2026 trial that could reshape how vendors like Oracle, Microsoft, and Salesforce bundle software.

By Prasanth Aby Thomas
Oct 7, 2025 3 mins
Enterprise Applications SAP

SAP sets timeline to replace SuccessFactors recruiting module with SmartRecruiters

The consequences of SAP’s acquisition of SmartRecruiters, announced in August, will take years to ripple through.

By Lynn Greiner
Oct 6, 2025 2 mins
HRIS Hiring SAP

SAP’s role-aware Joule Assistants will partner with workers

SAP announced more than 40 new agents, new clouds, and new tools for finance and supply chain at its inaugural SAP Connect event.

By Lynn Greiner
Oct 6, 2025 5 mins
Artificial Intelligence ERP Systems SAP

Uber looks to augment its data labeling expertise with acquisition of Segments.ai

Belgian firm brings LiDAR data annotation into the mix.

By Maxwell Cooter
Oct 3, 2025 3 mins
Artificial Intelligence Generative AI

Salesforce Trusted AI Foundation seeks to power the agentic enterprise

Salesforce has unveiled new innovations for the Salesforce Platform, Data Cloud, MuleSoft, and Tableau in its bid to become the central operating system for the enterprise AI ecosystem.

By Thor Olavsrud
Oct 2, 2025 4 mins
Artificial Intelligence Enterprise Applications Salesforce

OpenAI looks to tie purchasing in with AI searches

But analysts say that there are hurdles to overcome before widespread adoption could occur.

By Maxwell Cooter
Sep 30, 2025 5 mins
Artificial Intelligence Generative AI Industry

ServiceNow’s AI Experience is an agentic AI UI for the Now Platform

The new multilingual, multimodal interface will embed AI agents in workflows, ServiceNow said.

By Lynn Greiner
Sep 30, 2025 6 mins
CRM Systems Generative AI ServiceNow

31% of IT leaders waste half their cloud spend

Cloud cost overruns are an increasingly common issue for organizations across all industries. Straightforward solutions exist, but they require changes in culture, not just tech.

By Evan Schuman
Sep 30, 2025 6 mins
Budgeting Cloud Computing IT Management

HSBC tests quantum computing in simulated trading environment

Quantum computing delivered better performance than classical computing for this application, but still needs refining before being used in production.

By Maxwell Cooter
Sep 26, 2025 4 mins
Banking Financial Services Industry Quantum Computing

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How AI helps the US Senate Federal Credit Union better manage risk

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The gen AI helping Aetna review millions of medical records

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