Latest from todayAmazon deletes devs’ tokenmaxxing leaderboard to minimize costsAn unofficial initiative to promote the use of AI internally has come unstuck.By Maxwell CooterMay 29, 20262 minsArtificial IntelligenceBudgetingIT Management AI hiring monoculture is delivering racial bias at scaleBy Maxwell CooterMay 29, 20262 minsArtificial IntelligenceHiringIT Management Many autonomous agents doomed by governance failuresBy Lynn GreinerMay 29, 20265 minsArtificial IntelligenceIT GovernanceIT LeadershipSnowflake to acquire MCP-focused Natoma to boost governance for AI agentsBy Anirban Ghoshal May 28, 20265 minsArtificial IntelligenceData GovernanceData Management Another IT governance headache: AI-enabled sanction evasionBy Paul Barker May 27, 20267 minsArtificial IntelligenceCybercrimeIT Governance Netherlands blocks Kyndryl’s Solvinity acquisition citing public riskBy Mikael Markander May 27, 20262 minsGovernmentLaws and RegulationsManaged IT Services Google adds open source Agent Executor to support AI agents in productionBy Anirban Ghoshal May 25, 20265 minsArtificial IntelligenceBusinessGoogle IBM plans $2B quantum chip foundry; government will pay halfBy Maxwell Cooter May 22, 20261 minEmerging TechnologyQuantum Computing Microsoft, EY to spend $1 billion on helping customers buy agentic AIBy Lynn Greiner May 22, 20264 minsIT Consulting ServicesMicrosoftOutsourcing Nvidia unveils generative physical AI platform, agentic AI advances at CES Nvidia has announced world foundation models (WFMs) for creating generative physical AI to power autonomous factories and warehouses, traffic control systems, and even surgical rooms. By Thor Olavsrud Jan 6, 2025 7 mins Generative AI Nvidia Technology Industry With o3 having reached AGI, OpenAI turns its sights toward superintelligence OpenAI’s newest, most performant model, announced in December, has passed the ARC-AGI test, purportedly outperforming most humans. Now Sam Altman says the company is looking to go far beyond that. By Taryn Plumb Jan 6, 2025 6 mins Artificial Intelligence Microsoft will invest $80B in AI data centers in fiscal 2025 More than half of these data centers are expected to be built in the US, Microsoft President Brad Smith said. By Anirban Ghoshal Jan 6, 2025 1 min Cloud Computing Data Center Microsoft Azure Critical warning from Microsoft: .NET install domains changing Azure DevOps and GitHub Actions installation tools ‘dependent on some of the resources,’ the company says; less than two weeks to make the change. By Lynn Greiner Dec 27, 2024 1 min Devops Libraries and Frameworks Network problems delay flights at two oneworld Alliance airlines American Airlines flights were grounded for up to an hour on Dec. 24, while 71 JAL flights were delayed and four cancelled on Dec. 26. By Peter Sayer Dec 26, 2024 1 min DDoS Networking Transportation and Logistics Industry Tech supply chains at risk as the US launches probe into China’s legacy chip dominance The Biden administration has alleged that China’s dominance stems from anti-competitive practices, including cyber intrusions, forced technology transfers, and underpricing chips by 30% to 50% — often below production costs. By Gyana Swain Dec 24, 2024 7 mins Supply Chain Technology Industry Trump taps Sriram Krishnan for AI advisor role amid strategic shift in tech policy The appointment signals a strategic focus on AI innovation, data governance, and US enterprise competitiveness. By Gyana Swain Dec 23, 2024 4 mins Generative AI Laws and Regulations Technology Industry SAP customers still slow to deploy AI broadly Organizations are interested in leveraging AI to optimize internal processes and analyze data for insights, but security, data quality, and governance remain hurdles. By Thor Olavsrud Dec 23, 2024 5 mins ERP Systems IT Strategy SAP GAO report says DHS, other agencies need to up their game in AI risk assessment Findings reveal agencies responsible for US critical infrastructure have work to do; analyst is not surprised. By Paul Barker Dec 20, 2024 5 mins Artificial Intelligence Security WordPress.org statement threatens possible shutdown for all of 2025 The move likely won’t have direct impact on most enterprise users, but indirect impact — which could be just as bad — is a definite possibility. By Evan Schuman Dec 20, 2024 1 min Content Management Systems Open Source Does SAP reward systematic bullying? Female former employees of SAP’s BPM division Signavio are making serious accusations against a senior manager — and the company management. By Florian Maier and Manfred Bremmer Dec 20, 2024 3 mins Business Process Management IT Management SAP Salesforce’s Agentforce 2.0 update aims to make AI agents smarter The second release of Salesforce’s agentic AI platform offers an updated reasoning engine, new agent skills, and the ability to build agents using natural language. By Anirban Ghoshal Dec 18, 2024 8 mins Artificial Intelligence Generative AI Salesforce European authorities say AI can use personal data without consent for training The European Data Protection Board advised national regulators to allow personal data to be used for AI training, as long as the final product doesn’t reveal personal information. By Evan Schuman Dec 18, 2024 1 min Artificial Intelligence Compliance Data Governance Infosys co-founder says 70-hour workweek is India’s answer The consulting giant’s Narayna Murthy still believes 70 hours per employee weekly will help Indian citizens living in poverty by making India innovation No. 1. By Viktor Eriksson and CIO staff Dec 18, 2024 2 mins IT Consulting Services Outsourcing Technology Industry US government AI Task Force offers recommendations — but are they really helpful to enterprises? The voluminous report addresses key challenges, including readying a workforce with AI skills, keeping data centers sustainable, and ensuring data quality and security in areas such as financial services — but some criticize it for being vague, unhel By Taryn Plumb Dec 17, 2024 7 mins Artificial Intelligence Compliance Laws and Regulations On Arm PC return rates and CEO posturing Intel’s interim co-CEO claims retailers are seeing high returns of Arm PCs, but analyst says enterprise purchasers know better than to buy without checking for compatibility with corporate applications. By Paul Barker Dec 17, 2024 5 mins Enterprise Intel Qualcomm OpenAI continues to get pushback, but only stands to gain from going for-profit Meta and Zuckerberg have echoed rival Elon Musk’s call to keep OpenAI as a non-profit, but for OpenAI, there’s really nothing to lose in going to a for-profit model. By Taryn Plumb Dec 16, 2024 5 mins Artificial Intelligence Generative AI SAP systems increasingly targeted by cyber attackers Long viewed as an opaque black box, attackers are increasingly focused upon hacking into enterprise systems from SAP, according to research presented at Black Hat Europe 2024. By John Leyden Dec 16, 2024 1 min Application Security Cyberattacks Data and Information Security Gig workers behind AI training firm sue for better conditions “Scale AI is the sordid underbelly propping up the generative AI industry,” says a lawsuit accusing the company of exploiting the workers to whom it outsources processing of AI training data. By Jon Gold Dec 12, 2024 1 min Artificial Intelligence Generative AI No support or updates for Windows 11 on machines not meeting minimum hardware requirements, says Microsoft Ignoring those minimum requirements, such as TPM 2.0, could lead to woe, the company says. By John E. Dunn Dec 12, 2024 1 min Microsoft Windows Security By 2028, 30% of Fortune 500 companies could use AI-only service channels Gartner’s predictions outline a future where AI-enabled channels revolutionize customer service, presenting opportunities and challenges for CIOs. By Gyana Swain Dec 12, 2024 5 mins Artificial Intelligence Risk Management Google claims quantum leap with new Willow chip In the race for professionally usable quantum computers, Google says it has made decisive progress with its new Willow chip. By Jürgen Hill and CIO staff Dec 11, 2024 3 mins Google Quantum Computing HPE execs reveal why they cancelled $700M AI server deal HPE’s decision to “de-book” the deal proves that suppliers are in the driver’s seat, an analyst says. By Paul Barker Dec 10, 2024 1 min HPE Servers What CIOs are in for with the EU’s Data Act The EU law, enacted early this year, offers more opportunities for CIOs to push innovation by creating new business models based on greater access to data, and rights toward cloud service providers. But to fulfil true potential, companies will have t By Patrizia Licata Dec 10, 2024 10 mins CIO Cloud Security Laws and Regulations Key takeaways for CIOs from AWS re:Invent 2024 The updates announced at AWS’ re:Invent annual developer conference could help CIOs tackle priorities such as streamlining workflows and optimizing IT expenditure. By Anirban Ghoshal Dec 9, 2024 5 mins Amazon Web Services Events Better together? Why AWS is unifying data analytics and AI services in SageMaker Demand for end-to-end platforms, the convergence of data and AI, and the evolution of roles in the generative AI era are all driving the change, say analysts. By Anirban Ghoshal Dec 6, 2024 1 min Analytics Data Science Generative AI Nearly 25% of SAP ECC customers unsure about their future With end of maintenance for ERP Central Component approaching, many ECC users still don’t know exactly what their future SAP architecture will look like. By Martin Bayer Dec 6, 2024 3 mins ERP Systems Enterprise Applications SAP South Korea’s political unrest threatens the stability of global tech supply chains As a major producer of memory chips, displays, and other critical tech components, South Korea plays an essential role in global supply chains. By Prasanth Aby Thomas Dec 5, 2024 5 mins Supply Chain Technology Industry Microsoft hit with more litigation accusing it of predatory pricing The UK class action lawsuit accuses Microsoft of using its Windows market share to overcharge clients running it on AWS, Google, or Alibaba cloud offerings instead of Microsoft Azure. By Evan Schuman Dec 4, 2024 1 min Cloud Computing Microsoft JPMorgan Chase builds ambitious AI foundation on AWS Global CIO Lori Beer detailed at AWS re:Invent the financial services firm’s cloud and AI journey, including an internal generative AI assistant that’s bringing efficiencies to 200,000 employees. By Paula Rooney Dec 4, 2024 6 mins Amazon Web Services Events Financial Services Industry 2025 IT headcount expectations lowest in over a decade A recent survey revealed just 36% of CIOs expect IT headcount growth in the year ahead, the lowest figure since 2011. Shifting economic outlooks and debate over AI’s impact are two key factors muddying IT hiring reality. By Evan Schuman Dec 4, 2024 4 mins Budgeting Hiring IT Strategy US expands curbs on China’s AI memory and chip tools, raising supply chain concerns The rules impose export restrictions on equipment from manufacturers in countries including Israel, Malaysia, Singapore, South Korea, and Taiwan. By Prasanth Aby Thomas Dec 3, 2024 5 mins Technology Industry Stretching comms to the limit in the wake of a natural disaster Tallying the devastation from recent storms in Spain is still ongoing. In addition to human loss and damage to homes and infrastructure, it represented a critical time for essential emergency workers and affected people to communicate with each other By María Ramos Domínguez Nov 29, 2024 8 mins Disaster Recovery IT Skills and Training Telecommunications Industry Uber branches out into AI data labeling Scaled Solutions, the company’s new AI training and data labeling division, is hiring gig workers. By Lynn Greiner Nov 28, 2024 3 mins Artificial Intelligence Generative AI Outsourcing Macy’s $154 million ‘hidden’ accounting mess shows the limits of today’s audit, GRC, and accounting systems When Macy’s reported Monday that a lone employee hid as much as $154 million in delivery expenses for three years, requiring the company to delay its earnings announcement, it exposed holes in the number-crunching systems CIOs depend on. By Evan Schuman Nov 25, 2024 7 mins Data Governance Finance and Accounting Systems Fraud Beware the rise of ‘ghost jobs’ — fake job openings with no intent to hire Up to one third of all published job openings are posted by companies for ulterior motives with no plan to hire. This applies more to specialist positions, such as hard-to-fill roles in IT. By Grzegorz Kubera Nov 25, 2024 6 mins Careers Hiring Salesforce adds Testing Center to Agentforce for AI agents The Agentforce Testing Center consists of tools that can help enterprise users test and observe agents before deploying them in production. By Anirban Ghoshal Nov 21, 2024 3 mins Generative AI No Code and Low Code Salesforce Microsoft partners with industry leaders to offer vertical SLMs Teaming up with industry partners such as Bayer and Rockwell Automation, Microsoft is adding pre-trained small language models to its Azure AI catalog aimed at highly specialized use cases. By Thor Olavsrud Nov 20, 2024 4 mins Generative AI Microsoft Technology Industry Meta creates ‘Business AI’ group led by ex-Salesforce AI CEO Clara Shih Now Meta is looking for ways to recoup the billions it has invested in Llama. By Peter Sayer Nov 20, 2024 4 mins Artificial Intelligence Generative AI Technology Industry CEO of Salesforce AI Clara Shih has left Adam Evans steps up to new role as EVP and GM of Salesforce AI. By Peter Sayer Nov 20, 2024 3 mins Artificial Intelligence IT Leadership Salesforce Microsoft and Atom Computing claim breakthrough in reliable quantum computing Companies unveil a commercial quantum machine featuring 24 entangled logical qubits. By Gyana Swain Nov 19, 2024 1 min Data Center High-Performance Computing Quantum Computing Microsoft reimagines Fabric with focus on AI The company announced a slate of enhancements to its data analytics platform, including Fabric Databases, which can provision auto-optimizing and auto-scaling AI databases in seconds. By Thor Olavsrud Nov 19, 2024 4 mins Artificial Intelligence Data Management Microsoft How Trump’s appointment of Brendan Carr as FCC chairman will affect enterprises Net neutrality has been struggling since 2015: Trump’s pick for FCC chairman simply reinforces this reality. By John E. Dunn Nov 18, 2024 5 mins Government IT Strategy Laws and Regulations Banks bet on AI to deliver digital efficiencies According to a recent study, banks are increasingly relying on AI to remain competitive, as numerous factors slow digital transformations. By Manfred Bremmer Nov 18, 2024 4 mins Artificial Intelligence Financial Services Industry Generative AI New framework aims to keep AI safe in US critical infrastructure Analysts from IDC, Forrester, Info-Tech share their views on the merit of the DHS initiative, both now and moving forward. By Paul Barker Nov 16, 2024 8 mins Artificial Intelligence IT Governance Will AI-enabled ARIS redefine the role of a BP analyst? They have no need to worry yet, says one analyst, while another says it will ‘make it necessary … to approach employment in a new way.’ By Paul Barker Nov 13, 2024 4 mins Artificial Intelligence Business Process Management Survey: AI to usher in new middle management era With junior roles likely to be squeezed out by AI in the workplace, middle management will take on a greater portion of the workforce and more specialized roles, according a Capgemini survey. By Karin Lindström Nov 12, 2024 2 mins Careers IT Management Anthropic caught up in a potential turf war: What could it mean for competition, complexity and lock-in? Amazon is purportedly looking to invest several more billion into the builder of the Claude family of LLMs, with the stipulation that it only use the tech giant’s chips (not Nvidia’s). But what could this arrangement mean for the broader market? By Taryn Plumb Nov 11, 2024 5 mins Artificial Intelligence Computer Components Freshworks lays off 660 — about 13 percent of its global workforce — despite strong earnings, profits The midmarket CRM vendor wasn’t explicit about the reason for the layoffs, but suggested that some roles were duplicative while others needed different skills. By Evan Schuman Nov 7, 2024 6 mins Artificial Intelligence CRM Systems IT Management UK launches platform to help businesses manage AI risks, build trust The platform will offer guidance and resources, outlining steps for businesses to conduct impact assessments, evaluate AI systems, and check data for bias. 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