Reduce staff downtime with in-house support and 90%+ first-contact resolution.
Protect donor and program data with security-first monitoring and daily oversight.
Plan IT spending with quarterly vCIO reviews and actionable 24-month roadmaps.
Close technology gaps using alignment reviews built on over 280 best practices.
Keep teams moving with unlimited remote and on-site support from PCS-MS.
Long-term relationships built through accessible service, clear planning, and daily oversight.
Our company has had a contract with PCS for the past few years.
We have 5 different locations.
They have done a good job taking care of us so we do not have any cyber or network issues in our company. They have made some good recommendations that we have done and do not regret any of them.
I would recommend them for any size company.
Mike Sargent
Morgan Steel
Anytime I have had to deal with PCS everyone has been extremely helpful. I talked with Thomas today and he was so good and helped me take care of problem and was so delightful in doing it. Thanks
Sylvia Westrich
Christ Community Health Services
We have worked with PCS for about 12 years now. I have nothing but incredible things to say about their extensive IT knowledge, medical knowledge, and their next level managed services module.
We truly could not be more thankful and appreciative of the high level support.
Blair Brewer
Midsouth Internal Medicine
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
Scott Beatty
CEO, Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Mid-South Internal Medicine
Non-profit staff should not lose valuable program time waiting on distant or outsourced helpdesk queues. PCS-MS provides responsive support from an in-house team that can assist users remotely or on-site, with a focus on fast resolution and clear communication.
Support covers everyday technical issues, user access, device problems, software questions, and end-to-end troubleshooting. With a 90%+ first-contact resolution rate, your team can stay focused on serving the community instead of chasing IT answers.
Technology problems often start before users notice them. PCS-MS provides daily oversight across critical systems, security tools, backups, patching, firmware, and network performance to identify issues early and reduce preventable downtime.
This proactive technology management approach gives non-profit leaders better confidence that essential systems are being maintained, not just repaired after a disruption. The result is a more stable environment for staff, volunteers, donor communications, reporting, and program delivery.
Non-profit budgets need clear planning, not surprise technology expenses. PCS-MS uses quarterly vCIO-led business reviews to connect IT priorities with your goals, timelines, funding cycles, staffing needs, and risk tolerance.
These reviews help leadership see where systems are aligned, where investment may be needed, and how to plan up to 24 months ahead. Actionable IT roadmaps make technical findings easier to approve, budget, and communicate to boards or decision-makers.
Cybersecurity is essential when donor data, employee records, payment information, and program details live across multiple systems. PCS-MS applies a security-first approach that can include endpoint protection, network monitoring, firewall protection, anti-phishing measures, password management, MFA, and security awareness training.
Recommendations are built around practical risk reduction and compliance readiness, helping your organization strengthen defenses without overwhelming staff with unnecessary complexity.
Cloud tools can help non-profits collaborate, store information securely, and support remote or hybrid work, but only when they are planned and managed correctly. PCS-MS helps assess, migrate, secure, and support cloud environments that fit your current infrastructure and daily workflows.
Services can include cloud backup, cloud hosting, cloud security, migration assistance, off-site backup, and public, private, or hybrid cloud integration. The goal is reliable access with stronger protection for important organizational data.
Non-profits often rely on many devices, applications, licenses, and network components that can become difficult to track over time. PCS-MS brings structure through technology alignment reviews measured against over 280 best practices, policies, standards, and processes.
These reviews identify gaps that could increase downtime, risk, or waste. Leadership receives clear reporting and business-focused action plans, making it easier to prioritize upgrades, improve reliability, and keep technology aligned with mission needs.
Non-profit teams need technology that supports programs, staff, volunteers, donors, and leadership without creating unnecessary complexity. PCS-MS provides proactive technology management that keeps systems monitored, secured, and aligned with how your organization operates every day.
Support is delivered by an in-house team that understands the importance of responsiveness when a grant deadline, donor campaign, board meeting, or community program depends on reliable access. With daily oversight, technology alignment reviews, and quarterly vCIO-led business reviews, your IT decisions can be tied to mission priorities, risk management, and practical budgeting instead of reactive fixes.
Strong non-profit IT management should reduce interruptions, improve visibility, and make technology easier to plan. PCS-MS helps your leadership team understand what needs attention now, what can wait, and where investment will create the most operational value.
Get clearer planning, faster support, and stronger security oversight.
Many non-profits handle sensitive donor, client, health, payment, or personnel data while operating with limited internal IT capacity. PCS-MS brings structure to that responsibility through compliance-ready security services, policy guidance, monitoring, and business-focused action plans.
Support can include regulatory compliance planning for NIST, HIPAA, PCI, and other relevant requirements, along with a Cybersecurity framework that helps leadership understand risk in plain language. Rather than leaving staff to troubleshoot systems or interpret security findings, your organization gets a partner that translates technical issues into clear priorities, timelines, and next steps.
Non-profit IT services provide local, in-house helpdesk support, daily system monitoring, unlimited remote and on-site assistance, and proactive technology management tailored to your mission-driven needs. You receive continuous oversight of your technology environment, quarterly business reviews with a vCIO, and security-focused recommendations designed to keep your data protected and compliant. The service covers IT support, cybersecurity, cloud solutions, and technology alignment reviews built on over 280 best practices, ensuring technology supports your programs, donors, and staff seamlessly.
With non-profit IT services, you benefit from a local, in-house helpdesk and a 90%+ first-contact resolution rate, meaning most support requests are handled immediately. This approach minimizes waiting times and prevents recurring issues, so your team can stay focused on mission-critical work. Proactive monitoring and daily oversight also help identify and resolve potential problems before they impact your operations.
The process begins with a comprehensive assessment of your current IT environment and mission objectives. From there, you receive a tailored technology alignment review measured against over 280 best practices. Quarterly vCIO-led business reviews and actionable IT roadmaps are provided to ensure technology decisions are always aligned with your organizations priorities and compliance requirements.
Pricing is based on a comprehensive offering that includes unlimited remote and on-site support, daily system monitoring, and proactive management. There are no tiered support levels; instead, you receive a consistent, high-standard service with options for additional security or consulting add-ons as needed. Support is delivered by a local team, ensuring fast response and clear, predictable budgeting for your organization.
Your organization benefits from a uniquely proactive and partnership-driven approach, including:
This commitment means your technology supports your mission, with proven results in uptime, responsiveness, and long-term relationships.
