Reduce patient workflow disruptions with PCS-MS daily system management and 90% first-call resolution.
Close compliance gaps with NIST, HIPAA, PCI guidance and 280+ best practices as a benchmark.
Keep EHR and practice systems supported through 30+ years of healthcare IT experience.
Get faster help when care teams need it, backed by a 6-second average phone response time.
Plan technology spending with vCIO reviews that help forecast needs up to 24 months ahead.
Responsive, accessible IT management that helps teams reduce disruption and stay productive.
Our company has had a contract with PCS for the past few years.
We have 5 different locations.
They have done a good job taking care of us so we do not have any cyber or network issues in our company. They have made some good recommendations that we have done and do not regret any of them.
I would recommend them for any size company.
Mike Sargent
Morgan Steel
Anytime I have had to deal with PCS everyone has been extremely helpful. I talked with Thomas today and he was so good and helped me take care of problem and was so delightful in doing it. Thanks
Sylvia Westrich
Christ Community Health Services
We have worked with PCS for about 12 years now. I have nothing but incredible things to say about their extensive IT knowledge, medical knowledge, and their next level managed services module.
We truly could not be more thankful and appreciative of the high level support.
Blair Brewer
Midsouth Internal Medicine
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
Scott Beatty
CEO, Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Mid-South Internal Medicine
Healthcare IT management from PCS-MS focuses on keeping the systems behind patient care stable, secure, and easier to manage. Daily system and network management helps identify issues before they disrupt scheduling, records access, billing, or communication.
Your environment is reviewed through repeatable processes, proactive monitoring, and quarterly technology alignment reviews, giving decision makers a clear view of risk, performance, and what should be addressed next.
EHR and practice management systems need more than basic troubleshooting. PCS-MS helps evaluate, implement, support, and optimize trusted medical software so physicians, practice managers, and administrative teams can work with fewer technology roadblocks.
Support is designed around real workflows, including scheduling, patient records, insurance verification, payment tracking, prescription reminders, and secure communication, helping your team stay productive throughout the day.
Compliance support is built into the technology management process, not added as an afterthought. PCS-MS helps identify gaps related to NIST, HIPAA, PCI, and other applicable requirements, then translates those findings into a clear, prioritized remediation roadmap.
The goal is measurable risk reduction through policy alignment, security controls, monitoring, and practical guidance that helps your organization protect sensitive information while maintaining efficient daily operations.
Security for health technology and life sciences environments requires layered protection across users, devices, networks, cloud services, and critical applications. PCS-MS applies a Cybersecurity framework mindset to reduce exposure without creating unnecessary workflow friction.
Services can include endpoint protection, firewall protection, MFA, anti-phishing protection, email security, vulnerability review, security awareness training, and ongoing monitoring to strengthen resilience.
Network performance directly affects access to clinical applications, communication tools, and cloud services. PCS-MS actively works in client environments through centralized services that monitor critical systems, backups, patches, firmware, security, and network health.
This proactive approach helps minimize downtime, improve reliability, and give your team a more stable technology foundation for daily operations, growth, and business continuity planning.
vCIO guidance helps healthcare leaders make technology decisions with clearer priorities and fewer surprises. PCS-MS benchmarks your environment against 280+ best practices, identifies out-of-alignment items, and reviews progress through quarterly technology alignment reviews.
This creates a practical roadmap for budgeting, security, infrastructure improvements, software needs, and risk reduction, helping your organization plan technology investments up to 24 months ahead.
Healthcare technology cannot be treated like generic office IT. PCS-MS supports the systems that affect scheduling, records, communication, payment tracking, and daily patient workflows.
Through secure, reliable management, technology alignment, and responsive support, your environment is reviewed against 280+ best practices so risks can be prioritized before they become operational disruptions.
Get a clearer roadmap for secure, reliable healthcare technology.
Fast support matters when clinical and administrative teams are waiting. PCS-MS combines an in-house helpdesk, remote and on-site assistance, and proactive monitoring to help issues get resolved quickly.
With a 6-second average phone response time and 90% first-call resolution, your team gets accessible support without losing visibility or control.
The health technology & life sciences service covers daily management of your systems and networks, support for EHR and practice management software, and guidance for regulatory compliance. You get access to proactive monitoring, responsive in-house helpdesk support, and regular technology alignment reviews. This approach helps keep your patient workflows, scheduling, records, and communication running smoothly while minimizing preventable downtime.
You benefit from proactive issue detection, daily system checks, and fast support response to resolve problems before they impact care delivery. By benchmarking your environment against 280+ best practices, risks are identified early and addressed with a clear remediation roadmap. This minimizes disruptions, keeps patient information secure, and helps your team stay focused on patient care.
Your systems are reviewed against a framework of 280+ best practices to identify security, compliance, and performance risks. Regular quarterly reviews with a dedicated vCIO help set priorities and adjust plans as your needs change. You receive a clear report and an actionable roadmap for remediation, ensuring ongoing improvement and measurable reductions in downtime and risk.
Support is available with an average 6-second phone response time and a 90% first-call resolution rate. This means help is accessible right when you need it, minimizing delays for clinical and administrative teams. Both remote and on-site assistance are available to address urgent issues and keep your patient workflows moving.
You gain a trusted partner with 30+ years of healthcare IT experience, local in-house support, and a track record of supporting over 100 companies in the Memphis area. The service is built on measurable standards, proactive daily management, and quarterly technology alignment reviews. Unlike other providers, you get unlimited in-person and remote helpdesk support, compliance expertise for NIST, HIPAA, and PCI, and technology management tailored to the demands of healthcare environments.
