PCS-MS supports uptime with daily network and system maintenance.
Phone-based support averages a 6-second response time.
PCS-MS maintains a 90% first-call resolution rate.
Environments are benchmarked against 280+ best practices.
Quarterly vCIO reviews create a prioritized technology roadmap.
Responsive service, proactive guidance, and long-term technology alignment.
Our company has had a contract with PCS for the past few years.
We have 5 different locations.
They have done a good job taking care of us so we do not have any cyber or network issues in our company. They have made some good recommendations that we have done and do not regret any of them.
I would recommend them for any size company.
Mike Sargent
Morgan Steel
Anytime I have had to deal with PCS everyone has been extremely helpful. I talked with Thomas today and he was so good and helped me take care of problem and was so delightful in doing it. Thanks
Sylvia Westrich
Christ Community Health Services
We have worked with PCS for about 12 years now. I have nothing but incredible things to say about their extensive IT knowledge, medical knowledge, and their next level managed services module.
We truly could not be more thankful and appreciative of the high level support.
Blair Brewer
Midsouth Internal Medicine
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
Scott Beatty
CEO, Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Mid-South Internal Medicine
Energy and utilities teams cannot afford preventable technology disruption. PCS-MS works in client environments every day to monitor critical services, maintain systems, review alerts, and keep networks aligned with daily operational needs.
This includes patch management, backup oversight, performance monitoring, and issue remediation. The result is a more stable IT foundation that supports office staff, leadership teams, and field-connected operations without relying on reactive fixes alone.
Cyber threats, unauthorized access, and unpatched systems create risk for organizations that handle sensitive operational and customer information. PCS-MS applies a security-first approach across endpoints, networks, email, and user access.
Services can include firewall protection, endpoint protection, MFA, security monitoring, phishing protection, password management, and security awareness training. Your environment is managed with practical controls that support risk reduction and business continuity.
When employees need help, delays can slow dispatch, billing, administration, and service coordination. PCS-MS provides responsive, in-house helpdesk support with no outsourced national queue, helping users reach a real support team quickly.
Support includes remote and on-site assistance, technical troubleshooting, end-user support, and complete issue follow-through. With a 90% first-call resolution rate, your team gets practical help that reduces downtime and keeps work moving.
Leadership needs clear visibility into IT risk, upcoming costs, and technology priorities. PCS-MS uses a Technology Alignment Framework to compare your environment against 280+ best practices, policies, standards, and processes.
Quarterly vCIO reviews turn that data into a prioritized roadmap for budgeting, remediation, and long-term planning. This helps decision makers understand what needs attention now, what can wait, and how each step supports operational continuity.
Business continuity depends on more than having backups in place. PCS-MS helps manage backup health, recovery planning, cloud backup, off-site backup, and disaster recovery strategies that support continued access to important systems and data.
Your organization gains clearer recovery priorities, reduced data-loss risk, and a plan that can adapt as systems change. This creates a more resilient environment for service teams, administrative operations, and customer-facing workflows.
Reliable connectivity keeps teams, locations, and business systems working together. PCS-MS supports network infrastructure through monitoring, wireless networking, VPN support, cabling coordination, firmware management, and infrastructure planning.
The goal is to reduce weak points that cause slow performance, dropped connections, or avoidable service interruptions. With proactive network support, your technology remains easier to manage, more secure, and better aligned with operational needs.
PCS Managed Services helps energy and utilities organizations keep business systems secure, supported, and aligned with operational demands. From user support and network monitoring to backup oversight and cybersecurity, PCS-MS focuses on minimizing disruption before it affects service delivery.
Technology is managed as an operating backbone, with daily maintenance, clear accountability, and ongoing reviews that help your team plan ahead instead of reacting to avoidable issues.
Get a clearer roadmap for reducing downtime and IT risk.
Utility operations depend on dependable communication, secure access, and responsive support. PCS-MS compares your environment against 280+ best practices, identifies gaps, and builds a clear remediation roadmap.
For consulting needs, guidance can include regulatory compliance considerations such as NIST, HIPAA, PCI, along with a practical cybersecurity framework that supports measurable risk reduction.
Energy & utilities IT services provide daily management of your critical systems, proactive network monitoring, and responsive support for both office and field teams. You receive security-first oversight, backup and disaster recovery planning, and quarterly technology alignment reviews to ensure your environment stays reliable and compliant. Every environment is benchmarked against over 280 best practices, with a clear remediation roadmap to address any gaps.
You benefit from proactive problem-solving, continuous monitoring, and fast-access local support that collectively reduce the risk of outages. Issues are often identified and addressed before they impact your operations, keeping your teams productive and service delivery running smoothly. A 6-second average phone response time and a 90% first-call resolution rate help ensure minimal disruption to your daily operations.
Your environment is thoroughly assessed against 280+ industry best practices to identify risks and inefficiencies. This assessment forms the basis of a prioritized, actionable roadmap that is reviewed quarterly in collaboration with a dedicated vCIO. These ongoing reviews keep your IT aligned with both regulatory requirements and your business objectives, so you can make informed decisions and plan IT investments effectively.
Pricing is based on a comprehensive service offering tailored to your operational needs, with options for additional security or compliance services if required. The onboarding process is designed to be minimally disruptive, starting with a full environment review, gap analysis, and a step-by-step transition plan. You receive transparent timelines and regular updates, ensuring a smooth handover with no hidden fees or surprise charges.
You receive hands-on, locally delivered support from a team with over 37 years of industry expertise and a proven track record supporting critical infrastructure. Service includes continuous daily oversight, a unique technology alignment framework, and quarterly vCIO-led reviews focused on measurable risk reduction. The in-house helpdesk ensures you always reach a real person, and your environment benefits from standards-based management trusted by over 100 organizations in the region.
