Reduce front-desk downtime with support that resolves 90%+ of issues on first contact.
Protect payment and guest systems with security-focused management against 280+ standards.
Keep staff moving with phone support answered in 6 seconds on average.
Plan upgrades confidently with quarterly technology reviews and vCIO guidance.
Support changing hospitality demands with remote and on-site service for daily operations.
See how responsive IT guidance helps reduce disruption and build confidence.
Our company has had a contract with PCS for the past few years.
We have 5 different locations.
They have done a good job taking care of us so we do not have any cyber or network issues in our company. They have made some good recommendations that we have done and do not regret any of them.
I would recommend them for any size company.
Mike Sargent
Morgan Steel
Anytime I have had to deal with PCS everyone has been extremely helpful. I talked with Thomas today and he was so good and helped me take care of problem and was so delightful in doing it. Thanks
Sylvia Westrich
Christ Community Health Services
We have worked with PCS for about 12 years now. I have nothing but incredible things to say about their extensive IT knowledge, medical knowledge, and their next level managed services module.
We truly could not be more thankful and appreciative of the high level support.
Blair Brewer
Midsouth Internal Medicine
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
Scott Beatty
CEO, Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Mid-South Internal Medicine
Hospitality teams need fast help when a workstation, printer, POS terminal, or guest-facing system creates delays. PCS-MS provides responsive and accessible support through an in-house helpdesk that focuses on quick triage, clear communication, and practical resolution.
With a 6-second average phone response time and a 90%+ first-contact resolution rate, your staff gets support that helps minimize disruptions during busy service windows.
Your network supports reservations, payments, guest Wi-Fi, security tools, staff devices, and cloud applications. PCS-MS works in client environments every day to monitor system health, review critical services, manage patches, and address risks before they create avoidable downtime.
This daily management approach helps improve stability, reduce recurring issues, and keep hospitality operations running with fewer technology interruptions.
Guest Wi-Fi and internal business networks should be designed to support convenience without increasing risk. PCS-MS helps separate guest access from operational systems, strengthen wireless coverage, and maintain infrastructure that supports staff productivity and guest expectations.
Network support can include wireless networking, VPNs, cabling guidance, firewall protection, firmware management, and performance monitoring for a more dependable environment.
Hospitality businesses handle sensitive guest, employee, and payment information. PCS-MS applies a security-first approach with tools and processes that support risk reduction, including endpoint protection, firewall management, anti-phishing protection, password management, monitoring, and MFA.
For payment environments, PCS-MS can support PCI-focused controls and security alignment so your organization has clearer visibility into gaps that need attention.
When key systems go down, lost access can affect check-ins, reservations, payments, scheduling, and back-office work. PCS-MS helps plan for business continuity with backup management, cloud backup options, disaster recovery planning, and ongoing monitoring.
The goal is to reduce the impact of outages, improve recovery readiness, and give decision makers a clearer path for protecting critical hospitality operations.
Technology decisions should support the way your property, restaurant, venue, or hospitality team actually operates. PCS-MS provides vCIO guidance, quarterly technology reviews, and budget planning based on a Technology Alignment Framework measured against 280+ best practices and standards.
This creates a clear, prioritized remediation roadmap so you can plan upgrades, reduce risk, and make better IT decisions before problems become urgent.
Hospitality operations depend on connected systems. PCS Managed Services helps keep reservation tools, POS systems, payment environments, guest Wi-Fi, workstations, and back-office platforms supported through proactive management.
With PCS-MS, technology is reviewed for uptime, security, and alignment so your team can focus on guest service instead of recurring IT disruption.
Support built around daily operations:
Get clearer priorities for uptime, security, and daily operations.
Technology alignment gives hospitality leaders clearer priorities. PCS-MS compares your environment against 280+ best practices and standards to identify risks that can lead to downtime, security gaps, or budget surprises.
Quarterly reviews help turn those findings into a practical roadmap for remediation, upgrades, and ongoing optimization.
Hospitality IT services cover daily management and support for your guest-facing and back-office systems. This includes proactive monitoring of POS terminals, reservation software, guest Wi-Fi, payment systems, and workstations. You also receive helpdesk support for staff, security controls tailored for payment compliance, backup solutions, and ongoing technology alignment reviews to keep operations running smoothly.
With responsive and accessible support, most issues are resolved on the first contact, minimizing downtime for front-desk and guest-facing technology. Proactive monitoring and maintenance help spot and fix problems before they cause disruptions. Regular technology reviews also identify risks early, so you experience fewer interruptions and smoother day-to-day operations.
The onboarding process begins with a detailed assessment of your current systems and network. Your environment is compared against 280+ best practices to identify risks and priorities. You receive a clear remediation roadmap, and a vCIO will guide quarterly reviews to keep your technology aligned and optimized as your hospitality business evolves.
Pricing is based on a comprehensive standard offering that covers essential daily IT management, with options for additional security or project work if needed. There are no confusing service tiers; instead, packages are tailored to your environment and operational needs. Most clients see the initial assessment and onboarding completed within a few weeks, followed by ongoing daily support and quarterly reviews.
You benefit from a locally-based, in-house support team with an average 6-second phone response time and a 90%+ first-call resolution rate. Service is built around proactive monitoring, daily management, and a technology alignment framework that measures your environment against 280+ best practices. You receive unlimited on-site and remote support, quarterly vCIO consultations, and a clear, prioritized roadmap for continuous improvement, helping your hospitality business stay secure, efficient, and guest-focused.
