Reduce imaging downtime with daily system reviews backed by over 30 years of healthcare IT experience.
Avoid delayed support with in-house helpdesk access and a 6-second average phone response time.
Keep staff productive with radiology IT support built around a 90%+ first contact resolution rate.
Lower compliance risk with security-focused management trusted by over 100 supported companies.
Plan technology improvements with quarterly reviews and alignment against over 280 standards.
Responsive guidance, proactive management, and long-term IT stability.
Our company has had a contract with PCS for the past few years.
We have 5 different locations.
They have done a good job taking care of us so we do not have any cyber or network issues in our company. They have made some good recommendations that we have done and do not regret any of them.
I would recommend them for any size company.
Mike Sargent
Morgan Steel
Anytime I have had to deal with PCS everyone has been extremely helpful. I talked with Thomas today and he was so good and helped me take care of problem and was so delightful in doing it. Thanks
Sylvia Westrich
Christ Community Health Services
We have worked with PCS for about 12 years now. I have nothing but incredible things to say about their extensive IT knowledge, medical knowledge, and their next level managed services module.
We truly could not be more thankful and appreciative of the high level support.
Blair Brewer
Midsouth Internal Medicine
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
Scott Beatty
CEO, Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Mid-South Internal Medicine
Radiology environments depend on dependable access to imaging and reporting systems. PCS-MS supports the IT foundation around PACS, RIS, viewers, connected workstations, user access, and related healthcare software so daily workflows stay productive.
Support includes issue triage, vendor coordination when needed, performance monitoring, access troubleshooting, and proactive maintenance. The goal is to reduce staff frustration, limit operational delays, and keep clinical teams moving with fewer interruptions.
Slow, unreliable, or poorly maintained workstations can disrupt reading, scheduling, and patient throughput. PCS-MS manages desktops, laptops, peripherals, updates, endpoint protection, and user support with a focus on dependable daily performance.
Radiology staff get accessible help from an in-house support team, not an outsourced queue. With fast phone response and a strong first contact resolution rate, common workstation issues can be addressed quickly so users can return to productive work.
Imaging operations place heavy demands on network performance, secure access, and uptime. PCS-MS provides proactive network support that includes monitoring, patch management, firmware management, wireless support, VPN support, and infrastructure guidance.
Daily system and network reviews help identify risks before they become workflow interruptions. This gives your practice a more stable environment for image access, reporting, data transfer, and administrative work across critical healthcare systems.
Radiology practices manage sensitive patient data and must approach security and compliance with discipline. PCS-MS applies a security-focused managed services model that supports regulatory compliance planning around NIST, HIPAA, PCI, and a practical cybersecurity framework.
Services can include endpoint protection, MFA, anti-phishing protection, network monitoring, security awareness training, compliance monitoring, policy support, and prioritized remediation guidance to reduce exposure without disrupting daily care delivery.
Lost access to imaging data, reports, or practice systems can quickly affect patient care and revenue. PCS-MS helps strengthen business continuity through backup monitoring, disaster recovery planning, cloud backup guidance, and ongoing validation of critical services.
The focus is not just having backups, but knowing they are monitored, maintained, and aligned with operational needs. This gives leadership clearer visibility into continuity risks and practical next steps for reducing the impact of outages.
Radiology technology needs change as systems age, security risks evolve, and clinical workflows expand. PCS-MS provides vCIO guidance and quarterly technology alignment reviews that compare your environment to over 280 best practices, policies, standards, and processes.
You receive clearer priorities, budget planning insight, and a remediation roadmap that supports better decisions. Instead of reacting to problems, your practice can plan improvements that support uptime, security, compliance readiness, and growth.
Radiology teams depend on reliable systems, secure data access, and fast support. PCS Managed Services helps keep imaging workflows running with proactive technology management, daily system reviews, and responsive helpdesk support.
PCS-MS focuses on reducing disruption across workstations, networks, storage, backups, and connected healthcare systems so your staff can stay focused on patient care.
Get clear next steps to reduce downtime, risk, and support delays.
Radiology IT cannot be treated as a one-time setup. PCS-MS uses technology alignment, centralized services, and vCIO guidance to continuously assess risk, prioritize improvements, and keep systems aligned with operational needs.
This approach gives decision makers a clearer roadmap for uptime, security, compliance readiness, and long-term technology planning.
Radiology IT services cover daily monitoring and management of imaging workstations, network infrastructure, secure data storage, and integration with EHR/practice management systems. You receive access to in-house helpdesk support, rapid response to technical issues, ongoing system reviews, and proactive security measures. The services are designed to keep your imaging workflows running smoothly with minimal disruption and measurable risk reduction.
You benefit from daily system reviews, rapid incident response, and continuous monitoring that identify and resolve issues before they impact clinical operations. This approach significantly lowers the risk of outages and delays, helping your staff remain productive and focused on patient care. Most issues are resolved on the first call, supported by a 90%+ first contact resolution rate.
The onboarding process starts with a comprehensive technology assessment and alignment review, evaluating your current infrastructure against over 280 best practices. You receive a prioritized remediation roadmap and a plan for ongoing daily system management, quarterly technology reviews, and regular vCIO consultations. This ensures your systems are aligned with operational needs and compliance requirements from day one.
Pricing is based on a comprehensive support package tailored to your radiology environment, without tiered service levels or hidden fees. You get unlimited remote and on-site support, with a 6-second average phone response time and most issues resolved within 22 minutes. Support is available during business hours and can be extended to 24/7/365 coverage as needed.
Your radiology practice receives proactive, locally-based support with daily system reviews, measurable technology alignment, and compliance-focused management. Unlike outsourced or generic providers, you work with a dedicated, in-house team that prioritizes rapid response, quarterly business reviews, and a proven track record of minimizing downtime. This results in greater operational stability and confidence in your IT environment.
