IT Management: Buying Advice, Tips, and News

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Outlook Lite will stop working on May 25, following its October delisting from the Android store.

Gmail users can now send an encrypted message to any recipient, even if they use an email service other than Gmail. However, it’s only available to Workspace users with an Enterprise Plus subscription and the Assured Controls or Assured Controls Plus add-on, where admins have enabled the tool.

Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to help you choose the best solution for your small business.

IT help desk software enables your support team to track and resolve whatever issues your company's employees encounter. We've tested the top solutions to help you choose the right one for your small business.

Commander Reid Wiseman had two Microsoft Outlook accounts on his personal computer, and neither were working. Houston Mission Control stepped in to fix the issue remotely.

Your old and new Gmail addresses can now live side by side in your inbox, but there are a few technical things to consider before you move to a more modern username.

ManageEngine ServiceDesk Plus is a cost-effective, feature-rich ITSM solution with strong ticketing and AI capabilities, though its user experience can feel a bit complex at times.

Cloud backup makes it easier than ever to secure and access off-site data. We test and rank the top cloud backup services for businesses to help you decide the best way to safeguard your valuable information.

Storing and syncing files in the cloud makes your life easier and keeps your data safer. The best cloud storage services we've tested let you easily share and access files from anywhere and restore them if something goes wrong.

Box offers business-centric cloud storage with strong security, whiteboarding, AI tools, and unlimited data backups and e-signatures, but could use a snappier interface and fewer add-ons.

Google Drive is an easy-to-use cloud storage platform that's core to the business-focused Workspace platform, but questionable security at its lower tiers prevents the service from being tops in the category.

Dropbox Business gives small- to midsize businesses many productivity-enhancing tools, including advanced syncing options, enhanced collaboration, and OCR capabilities on mobile devices.

Americans who have heard 'a lot' about data centers are more likely than those who say they have heard 'a little' to think they have a negative impact across five different areas.

Microsoft OneDrive for Business is an excellent cloud storage and file-sharing service with plentiful storage, many security options, and high-quality mobile apps.

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer Service based on their AI features, integrations, price, and more.

Aikido Technologies plans to deploy a proof-of-concept unit in Norway later this year.

Zendesk for Customer Service is a highly capable help desk solution for managing external user tickets, thanks to its helpful AI agents, extensive automations, and powerful reporting features.

Amazon says Iranian drone strikes directly hit two AWS facilities in the UAE, while another strike landed close a facility in Bahrain. The recovery could potentially be slow.

Vivantio is an excellent IT help desk management solution thanks to its AI-based sentiment analysis, automated workflows for ticket triage, and deep reporting tools.