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Services

In Short

Want to empower hundreds of people across your organisation to unlock the insights they need? Or help key decision-makers experience firsthand what great research can achieve—without breaking the bank? I help leaders devise strategies that turn these goals into reality.

A top down view of a table with a book, Research That Scales The Research Operations Handbook, open and being read. A pair of spectacles and head phones sit atop the table.

SERVICES

  1. Strategy

    Senior research, product, design, marketing, and operations leaders turn to me to design research operating strategies that deliver measurable results. Together, we define strategic priorities and create practical plans to achieve them, transforming how research operates day-to-day, whether through targeted shifts or a full overhaul.

  2. Coaching

    Turbocharge your ResearchOps team’s maturity and capabilities with personalised one-on-one or team coaching. I help ResearchOps professionals—whether they’re just starting out or seasoned experts—brainstorm strategies, challenge assumptions, connect with the right people, and expand their vision and skills.

  3. Masterclasses

    In run world-renowned, in-person masterclasses. Learn practical, scalable ResearchOps techniques to elevate your work and get measurable results. I also design in-house sessions tailored to your team’s needs.

  4. Speaking

    I’m a regular guest on webinars and podcasts, and an experienced educator and speaker. Podcasts and public-facing webinars are usually free, while all in-house, brand-focused, or conference engagements carry a fee. I don’t speak to a slide deck—it just doesn’t spark joy for me.

  5. Advisory

    I have a front-row seat to the worlds of research and ResearchOps. I help founders build ResearchOps into their products from day one and guide established vendors to understand their customers, anticipate trends, future-proof their offerings, and close more deals.

  6. Bespoke

    Have a unique challenge? Let's chat. I’ve helped leaders build the right teams, hire key people, and support one-person ResearchOps teams through critical transitions—stepping in as a temporary manager when needed.

Client love

Kate clarified my thinking so that I could articulate a strategy with meaningful metrics, and no fluff! Our sessions helped me evolve as a research operations leader and I had fun. The journey of working with Kate was as valuable as the outcome – a documented strategy.

Krista Plano,
Head of ResearchOps, Asana

Kate's AMA with my team was really interesting and informative: it was helpful to hear a new perspective on the problems we’ve been facing, when things have felt very paralysing and demoralising–especially from someone that’s already been ‘in the trenches’ and knows how to leave them.

Sarah Lee,
User Experience Researcher, nice.org.uk

After joining Kate's masterclass in London, I wanted to go further, as I'd recently become a team of one and needed to rebuild my ResearchOps strategy from scratch. Kate shared practical advice, helped me completely reframe how I communicate and position ResearchOps with stakeholders, and gave me hands-on exercises that made my work clearer, more structured, and far more impactful. This coaching gave me real confidence in my work. I can’t recommend Kate enough to anyone building, scaling, or redefining a ResearchOps strategy.

Noémie Lozé,
Research Operations Lead, Bumble

Kate transformed how we think about positioning our AI research tool in an emerging market. She challenged our assumptions about who we serve and how we compete, leading us to pivot our go-to-market strategy and product priorities. Her ability to synthesize competitor insights, user feedback, and future trends into clear strategic direction was invaluable. In one session, she delivered clarity that weeks of internal debate hadn't achieved.

Bruno Recht,
Co-founder, Userflix

Want to refine your strategies? Reach out.