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Respecting Your Privacy

Kate Towsey (I) value and respect the privacy of the people I engage with. I'm committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how I collect, hold, use and disclose your personal information and how I maintain the quality and security of your personal information.

"Personal information" means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified or reasonably identifiable individual. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

Personal Information I Collect

The personal information I collect about you depends on the nature of your engagement with me and what you choose to share with me. The personal information I collect may include your:

  • Name
  • Employer
  • Email address
  • Payment details
  • Location
  • Opinion, i.e. a testimonial
How I Collect Your Personal Information

I may collect your personal information directly from you when you:

  • Interact with me in person
  • Interact with me online
  • Participate in surveys or questionnaires
  • Purchase a ticket to a masterclass or event
  • Subscribe to my Substack
  • Engage with me as a sponsor or volunteer

I also may collect your personal information from third parties or through publicly available sources, such as your LinkedIn profile.

How I Use Your Personal Information

I use personal information for many purposes in connection with the functions and activities of my business, including the following:

  • Providing you with information or services that you request from me
  • Delivering to you a more personalised experience and service offering
  • Improving the quality of the services I offer
  • Internal administrative purposes
  • Marketing and research purposes
Disclosure of Personal Information to Third Parties

I may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect me to disclose your information. For example, I may disclose your personal information to:

  • Event hosts or service providers, such as Adobe building management or Slack
  • My data management platforms, such as Airtable
Transfer of Personal Information Overseas

Some third-party service providers I disclose personal information to may be based in or have servers outside of Australia, including in the United States. Where I disclose your personal information to third parties overseas, I'll take reasonable steps to ensure that data security and appropriate privacy practices are maintained. I'll only disclose to overseas third parties if you have given me your consent to disclose personal information to that third party or I reasonably believe that:

  • The overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs
  • The law or binding scheme can be enforced
  • Disclosure is required or authorised by an Australian law or court/tribunal order
How I Protect Your Personal Information

I'll take reasonable steps to ensure that the personal information I hold about you is kept confidential and secure, including by:

  • Having robust physical security of my premises and databases/records
  • Taking measures to restrict access to only employees and volunteers who need that personal information to provide services to you effectively
  • Having technological measures in place (for example, 2FA, anti-virus software, firewalls) to protect your information
Online Activity

Cookies: The katetowsey.com website uses cookies, if you allow it. A cookie is a small file of letters and numbers the website puts on your device. These cookies recognise when your device has visited my website(s) before, so I can distinguish you from other users of the website. This improves your experience and the website. I don't use cookies to identify you; I just want to improve your experience on my website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and my website's functionality may be affected.

Website Analytics: My website uses Google Analytics to help me better understand visitor traffic and improve my services. Although this data is mostly anonymous, I may connect it to you under certain circumstances.

Direct Marketing: I may send you direct marketing communications and information about my services, opportunities, or events that I consider may be of interest to you, if you've requested or consented to receive such communications. These communications may be sent via email in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications. You may opt out of receiving marketing communications from me at any time by following the instructions to "unsubscribe'' in the relevant communication.

Links to Third-Party Sites: The katetowsey.com website may contain links to websites operated by third parties. If you access a third-party website through my website, personal information may be collected by that third-party website. I make no representations or warranties in relation to the privacy practices of any third-party provider or website, and I am not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices, and I encourage you to read their privacy policies.

Retention, Accessing and Correcting of Personal Information: I will not keep your personal information for longer than necessary. In most cases, this means that I will only retain your personal information for the duration of your engagement with me unless I am required to retain it to comply with applicable laws, such as record-keeping obligations. I will endeavour to keep your personal information accurate, complete, and up-to-date. If you wish to access and/or correct the personal information I hold about you, please make a request by contacting me. I will usually respond within 7 working days.

Enquiries and Complaints

For complaints about how I handle, process, or manage your personal information, please contact me. Note that I may require proof of your identity and full details of your request before processing your complaint. Please allow up to 7 working days for me to respond to your complaint. Resolving a complaint to everyone's satisfaction will not always be possible. If you are not satisfied with my response to your complaint, you have the right to contact the Office of the Australian Information Commissioner to lodge a complaint.

How to Contact Me

If you have a question or concern about my handling of your personal information or this Policy, please email me.

This Policy was last reviewed and updated on 24 December 2024