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Terms & Conditions

Last Updated: 29 January 2025

Usage Terms:

By accessing this website, operated by Dream Custom Boxes, you agree to abide by the following terms and conditions. It is crucial that you carefully go through this document.

Overview:

The terms outlined here govern the services provided through our website. All materials—such as text, data, graphics, and designs—found on this website are owned by Dream Custom Boxes. You may utilize these materials only upon accepting the terms, policies, and notices detailed here.

Important Note:

By engaging with us or using our website, you inherently agree to all conditions mentioned in this agreement. We reserve the right to terminate your access at any time without prior notification for actions that violate this agreement or harm our brand. This applies to all users, contributors, and partners. It’s your responsibility to keep abreast of any changes to these terms.

Company Rights:

We reserve the right to provide or discontinue services at our discretion. Information you submit may transit through the network unencrypted, with the exception of credit card details. We may modify this agreement without notice, and such changes will apply to all users.

Accuracy:

While Dream Custom Boxes strives for accuracy, we cannot guarantee that all information on this site is completely reliable, current, or error-free. For the most reliable information, you should conduct your own research.

Pricing & Ordering:

Prices are subject to change without notice. You must approve print proofs within a limited time frame for custom orders, and cancellation fees may apply. There’s no guarantee of order cancellation after a specific period, and you will be charged accordingly.

Product Descriptions:

We make every effort to present accurate depictions of our products, but availability and specifications may vary over time. We also reserve the right to limit product availability and do not guarantee the quality of products and services rendered.

Artwork Submission:

Submit your artwork files in specified formats and resolutions. We are not liable for poor print quality due to non-adherence to guidelines. All uploaded content should be your own and adhere to our content policies.

Payment Information:

We reserve the right to accept or decline payments. You are responsible for providing accurate payment and contact information. Any inaccuracies could result in service termination.

Errors & Omissions:

We are not liable for any inaccuracies or errors in the information provided on the website. We reserve the right to amend such inaccuracies.

Return & Reprint Policy:

If you receive a defective product, notify us within three days. Refunds are not available, but we’ll reprint the product to meet your specifications. Reprinting may require additional time.

Shipping & Handling:

Expect 4-5 working days for custom designs and an additional 2-3 business days for shipping. Delays due to unforeseen circumstances are not our responsibility, although we may refund associated costs.

Read our complete Shipping & Return Policy

SMS TERMS AND CONDITIONS:

SMS Consent Communication:

The information as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Dream Custom Boxes, you may receive messages related to the following:

  • Conversational messages regarding inquiry submitted. 
  • Follow-up messages

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 15 SMS messages per week related to your inquiry.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Dream Custom Boxes in the following way: 

  • By submitting an online form

By providing your phone number and consenting to receive SMS messages from Dream Custom Boxes, you agree to receive conversational and transactional messages regarding quotes, orders, and services. Message and data rates may apply. Messaging frequency may vary. You may opt out at any time by replying STOP or get help by replying HELP.

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at dreamcustomboxes.com or call us at (888)-505-2845.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.

Message frequency may vary.

Unauthorized Activities:

Prohibited actions include using our services for illegal purposes, providing false information, and attempting to compromise the security of our website. Violations may result in service termination.