Process Improvement

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Why is it so hard to measure the ROI of AI?

Everyone is losing money on AI. Every company is making money on AI. AI is having no impact on productivity. It's having a huge impact. It's disruptive. It's not disrupting anything. Why is it so hard to get a straight answer when it comes to the returns on AI?

By Maria Korolov

Jul 8, 202610 mins

BudgetingC-SuiteCIO

Articles

Celonis sues SAP for anti-competitive data access practices

The German startup Celonis has accused the software giant of abusing its market power to hinder competition — in particular, to give its own processing mining solution preferential treatment over third-party offerings.

By Martin Bayer

Mar 17, 2025 6 mins

ERP SystemsProcess ImprovementSAP

Celonis offers process transparency across company boundaries

Celonis presented a way to create process transparency across the boundaries of individual organizations at its customer conference this week.

By Manfred Bremmer

Oct 25, 2024 4 mins

Artificial IntelligenceGenerative AIProcess Improvement

Agentic AI: Decisive, operational AI arrives in business

With a focus on operational decision-making, agentic AI works autonomously in the background, directly impacting business processes and freeing up employees for higher-value work.

By Grant Gross

Aug 30, 2024 7 mins

Artificial IntelligenceIT StrategyProcess Improvement

Camunda simplifies process automation with new AI-powered natural language features

Vendors are adding AI features to process orchestration and automation platforms — but is the technology a revolution or an evolution?

By John E. Dunn

May 16, 2024 5 mins

Business Process ManagementGenerative AIProcess Improvement

Three Guiding Principles for Leading Remote Teams

To unlock the potential of working from home, we must redefine the way we lead, manage, and coach.

By ActivTrak

Aug 26, 2021

Employee ExperienceProcess Improvement

7 ways to make IT operations more efficient

Efficiency leads to increased productivity and cost savings. Here are seven ways you can boost IT efficiency for lasting impact.

By John Edwards

Mar 19, 2024 7 mins

BPM SystemsIT StrategyProcess Improvement

What is root cause analysis? A proactive approach to change management

Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.

By Sarah White

May 6, 2022 7 mins

Change ManagementProcess ImprovementProject Management

Microsoft to optimize process automation stack with Minit acquisition

Days after Celonis acquired a company to boost its offering on Microsoftu2019s Power Platform, Microsoft has made a process mining acquisition of its own.

By Peter Sayer

Apr 4, 2022

Business Process ManagementMicrosoftProcess Improvement

ServiceNow, Celonis team up to power process automation

Early next year, a joint offering will mine processes to identify opportunities for optimization and provide the platform on which those processes can be automated.

By Peter Sayer

Oct 7, 2021

Business Process ManagementITSMProcess Improvement

The 3 IT processes CIOs need most

Building effective IT 101: Processes matter, but some matter more than others. Hereu2019s where to put your skin in the game as an IT leader.

By Bob Lewis

Aug 25, 2021

IT LeadershipProcess Improvement

The hard truth about IT process success

Building effective IT 101: Want to design and implement effective IT processes? You must establish these four fundamentals before you can even begin.

By Bob Lewis

Jul 6, 2021 8 mins

Business Process ManagementIT GovernanceITSM

SAP finally joins the process mining fray

SAP has unveiled Process Insights, a new tool that leverages SAPu2019s wealth of enterprise data and recent acquisitions to help customers improve key business processes.

By Scott Carey

Jun 7, 2021

Business Process ManagementProcess ImprovementRobotic Process Automation

CIOs take the lead in pursuit of operational efficiencies

Operational efficiency has taken on greater urgency since the pandemic began. CIOs are leaning into automation, digital tech, and the cloud to remove friction and create value.

By Esther Shein

Nov 23, 2020

BPM SystemsBusiness IT AlignmentDigital Transformation

View all

Why is it so hard to measure the ROI of AI?

Beyond the ERP system: The autonomous value chain

Why orchestration, not the model, determines whether your AI scales

CIOs reimagine business processes to reap AI benefits

Florida Crystals puts process intelligence at the heart of its operations

7 cost optimization pitfalls to avoid

What rural healthcare taught me about digital transformation

US judge issues split decision in antitrust case against SAP

What is SCOR? A model to improve supply chain management