Business Process Management

Business Process Management | News, how-tos, features, reviews, and videos

Business transformation needs a true economic approach, not guesswork

Cutting costs isn't enough. The best transformations focus on the real value processes create, not just how efficiently they run.

By Douglas Laney

Jul 29, 20268 mins

Business OperationsBusiness Process ManagementDigital Transformation

Articles

AI agent orchestration: The CIO’s crucial next step

As companies deploy dozens of AI agents and LLMs, they will need to control and connect them all through an orchestration and integration platform, experts say.

By Grant Gross

Jul 15, 2025 6 mins

Artificial IntelligenceBusiness Process ManagementIT Strategy

The future of RPA ties to AI agents

Robotic process automation will evolve as organizations marry agentic AI to the older technology to remake business processes.

By Grant Gross

Jun 10, 2025 6 mins

Artificial IntelligenceBusiness Process ManagementRobotic Process Automation

How to know a business process is ripe for agentic AI

Decisive, operational AI is making its way into business, but ensuring worthwhile investment requires knowing which workflows will benefit from AI agents.

By Bob Violino

Mar 11, 2025 10 mins

Business Process ManagementIT StrategyRobotic Process Automation

Almost nothing remains of Software AG

With the sale of Alfabet and Cumulocity, what was once Germany’s second-largest software provider continues to shrink.

By Manfred Bremmer

Jan 7, 2025 3 mins

Business Process ManagementDatabasesMainframes

Business process observability: An IT solution to a business challenge

Business processes play a critical role in digital transformation, enabling organizations to operate more efficiently, adapt faster to changes, and deliver better customer value. Yet most business processes remain unmonitored, or at least under-monitored. How can IT teams close this visibility gap?

By Gary Kaiser

Aug 1, 2025 6 mins

Business Process Management

Does SAP reward systematic bullying?

Female former employees of SAP’s BPM division Signavio are making serious accusations against a senior manager — and the company management.

By Florian Maier and Manfred Bremmer

Dec 20, 2024 3 mins

Business Process ManagementIT ManagementSAP

Will AI-enabled ARIS redefine the role of a BP analyst?

They have no need to worry yet, says one analyst, while another says it will ‘make it necessary … to approach employment in a new way.’

By Paul Barker

Nov 13, 2024 4 mins

Artificial IntelligenceBusiness Process Management

Is now the right time to invest in implementing agentic AI?

While vendors say their current agentic AI-based offerings are easy to implement, analysts say that’s far from the truth.

By Anirban Ghoshal

Oct 31, 2024 7 mins

Business Process ManagementGenerative AIRobotic Process Automation

Building a stronger supply chain through automation

Discover how automation transformed Peavey's supply chain, saving millions and boosting efficiency. Learn about BPA best practices and how to overcome challenges in your automation journey.

By Shaun Guthrie

Sep 3, 2024 8 mins

Business Process ManagementDigital TransformationRobotic Process Automation

Download the ‘IT Modernization’ Enterprise Spotlight

In this issue: Businesses are under constant change as they evolve to meet new customer and commercial needs. That means they must constantly modernize the IT systems that power their business, bringing in new and better processes even for those that are already digital. This issue explores strategies for accelerating IT modernization and provides two in-depth examples of the kinds of modernization CIOs and their IT organizations have delivered, in hopes of stimulating your own strategic thinking.

By CIO staff

Jul 3, 2024 1 min

Business Process ManagementCFOCIO

Pega GenAI brings more LLMs to low-code automation workflows

Framework expansion adds integrations for AWS, Google Cloud LLMs, giving Pega customers new AI options for their use cases.

By Paul Barker

Jun 11, 2024 4 mins

Business Process ManagementGenerative AINo Code and Low Code

Download our robotic process automation (RPA) enterprise buyer’s guide

From the editors of CIO, this enterprise buyer’s guide helps CIOs and other IT leaders understand what RPA can do for their organizations and how to choose the right solution.

By Peter Wayner

Jun 5, 2024 1 min

Business Process ManagementEnterprise ApplicationsRobotic Process Automation

Process mining helps IT leaders modernize business operations

With a blend of data science and process improvement, CIOs are mining data to transform business processes for efficiency, improved resource allocation, and better results.

By Bob Violino

May 30, 2024 11 mins

AnalyticsBusiness Process ManagementRobotic Process Automation

View all

Business transformation needs a true economic approach, not guesswork

IT isn’t holding AI back, your business processes are

CIOs reimagine business processes to reap AI benefits

True multi-agent collaboration doesn’t work

Agentic AI in 2026: More mixed than mainstream

Agentic AI’s rise is making the enterprise architect role more fluid

Agentic workflows: Embracing the next wave of AI

20 AI workflow tools for adding intelligence to business processes

The CIO as orchestrator: From running systems to building ecosystems

Articles

AI agent orchestration: The CIO’s crucial next step

The future of RPA ties to AI agents

How to know a business process is ripe for agentic AI

Almost nothing remains of Software AG

Business process observability: An IT solution to a business challenge

Does SAP reward systematic bullying?

Will AI-enabled ARIS redefine the role of a BP analyst?

Is now the right time to invest in implementing agentic AI?

Building a stronger supply chain through automation

Download the ‘IT Modernization’ Enterprise Spotlight

Pega GenAI brings more LLMs to low-code automation workflows

Download our robotic process automation (RPA) enterprise buyer’s guide

Process mining helps IT leaders modernize business operations

Resources

Fireside Chat: The case for Autonomous IT

From reactive to ready: What’s next for Autonomous IT

The Autonomous Endpoint Management Advantage: Unlock Maximum IT Value with AI and Automation

Video on demand

How Nintex uses AI agents to scale workflow automation

Watch Zapier Turn AI Prompts Into Enterprise Workflows

How Pega Blueprint Uses AI to Turn Workflows Into Running Apps in Minutes