ServiceNow

At World Forum Tokyo, Fujitsu showed what it looks like to reinvent from within before transforming what’s possible for others. In 2020, Fujitsu launched FUJITRA, bringing its services onto a single ServiceNow AI platform and breaking down operational silos. With years of data flowing through one system, AI became the logical next step. Today, Fujitsu has deployed ServiceNow Otto at scale across 90,000 employees, embedding AI directly into daily operations. It’s also piloting an AI-led First-Line Service Desk where AI resolves inquiries end to end, freeing people to focus on the work only humans can do. The projected results: ✅ 43% increase in knowledge creation ✅ 50% improvement in search success rates ✅ 22% reduction in reassignment ticket handling time Learn more: https://lnkd.in/enYxfBHr

Have you checked the AI agents? Super Intelligence Control Tower shows you every agent running, what it’s doing, and whether it’s following your rules, so nothing’s lurking where you can’t see it.

"The Super Intelligence Control Tower actually takes the right model, it hires it for the right job to solve the right problem, to unlock the real opportunities that companies have out there. So we're unlocking the value from the entire super intelligence ecosystem. From silicon to intelligence. And we're executing this on one platform." Bill McDermott joined CNBC to share his observations from Q3 2026. Listen to the $NOW earnings call replay for more: https://lnkd.in/e9iYGR9g

Securing AI at scale takes more than visibility. It takes connected security and governance. Cisco is joining the ServiceNow Control Tower Alliance as a founding member, helping enterprises securely adopt and govern AI at scale. Together, Cisco AI Defense and ServiceNow connect AI security insights with enterprise governance and remediation workflows. Here's what that means for customers: ➡ AI Discovery: Identify models, agents, datasets, and MCP servers across cloud environments. ➡ Proactive Security: Scan AI components for risks and test models and applications for vulnerabilities. ➡ Runtime Protection: Apply security, privacy, and safety guardrails to AI applications and agents. ➡ Connected Governance: Bring AI security findings into ServiceNow workflows to assign ownership and track remediation. And this isn't just a future vision. Two Cisco AI Defense integrations are already available in the ServiceNow Store, connecting security insights with actionable governance workflows today. Learn how Cisco and ServiceNow are helping enterprises scale AI with confidence: https://lnkd.in/gDkeAksS

Nearly every business is deploying AI agents. Few can say exactly what those agents are doing. Our customers can. Super Intelligence Control Tower finds the AI agents running across a business, shows what each one is doing, lets teams set the rules, and measures what they deliver. Customers want the productivity of AI, but they need visibility and security to get there with confidence. That demand is why we’ve raised our 2026 AI ACV target for the second time this year, now to $1.7B, up 70% YTD. Read the full Q3 story here 👇 https://bit.ly/4sqYuZv

We’re expanding our partnership with ServiceNow to bring OpenAI models and agents into more enterprise workflows, from application development to IT and cybersecurity. The expansion will connect ServiceNow workflows with ChatGPT and Codex. IT teams will be able to find related incidents, assess change risk and update ServiceNow records directly in ChatGPT, with their organization’s existing business rules and permissions applied. ServiceNow also plans to give all employees access to ChatGPT Work and Codex, expanding adoption beyond engineering. Learn more: https://lnkd.in/gHbXwD3D

Happening $NOW: We’re live with Chairman and CEO Bill McDermott, President and CFO Gina Mastantuono, and President, CPO, and COO Amit Zavery for our Q3 2026 earnings call. Tune in to hear how we’re putting AI to work for people. https://lnkd.in/ek4MWyUQ

When AI starts handling support, who’s watching the AI? For Hewlett Packard Enterprise, it’s ServiceNow. HPE is turning to us to connect cases, field dispatch, and AI agents across its Cloud & AI business, so customers get help faster and AI is governed as it scales. With the Super Intelligence Control Tower, we’ll detect when an AI agent steps outside its permissions and stop it in real time. Read more: https://lnkd.in/eGNU-Z67

The future of marketing belongs to bold ideas, human creativity, and AI that helps people do their best work.  That’s exactly what Stagwell is building. And I couldn’t be more excited to welcome them to the ServiceNow team.  With more than 70 agencies and 12,000 employees worldwide, Stagwell is bringing HR, IT, and security together on the ServiceNow AI Platform. One connected employee experience. One place to govern AI agents. And a repeatable blueprint to help new agencies hit the ground running.  The real win? Less complexity behind the scenes. More freedom for brilliant creative minds to do what they do best.  Because growth shouldn't mean more friction. And technology should never get in the way of creativity. It should help unleash it.  Congrats to the Stagwell team for showing what's possible when you combine human ingenuity with AI-powered innovation. This is what putting AI to work for people looks like. 💚    👉 https://lnkd.in/gSekGnh7

Bill McDermott said it best, “When two industry-defining innovators come together, a new chapter of business reinvention begins.”   Today ServiceNow announced an expansion in our partnership with OpenAI across models, operations, cybersecurity, and agentic development for our customers. Together, we are helping organizations build applications, resolve IT requests, and respond to risk and security issues with enterprise context, permissions, and approvals their organizations require.   The expanded partnership includes:   🟢  Available today, ServiceNow plugin for ChatGPT: Joint customers can connect ChatGPT to their ServiceNow instance and turn requests into governed action across enterprise workflows.    🟢  OpenAI cyber capabilities to power ServiceNow Security and Risk solutions: Identify, triage, validate, and mitigate attack paths.   🟢 Voice in the Super Intelligence Control Tower: OpenAI’s native voice models will support intuitive governance and risk assessment of AI agents.    🟢 Codex in AI Workflow Factory: Developers can build agentic apps that inherit ServiceNow context and governance.   With OpenAI, we are bringing together world-class AI reasoning with governed action to truly put AI to work for people.  Proud to see what we have accomplished through the growth of this partnership, including a new role within our network.   In addition to this exciting news, today, we announced that OpenAI is a founding member of our newly formed Control Tower Alliance, a new ecosystem of leading companies in AI, cloud infrastructure, security, governance, value measurement and token metering, who will work with ServiceNow to help customers adopt trusted enterprise AI safely at scale. https://lnkd.in/g37guhAh We are grateful for this partnership and opportunity to build together, deliver with governance, and create a curated set of AI solutions that customers can easily adopt and scale rapidly.   Thank you to the OpenAI and ServiceNow teams that brought this together. Very excited to see what the future holds with this alliance in place.    Bill McDermott, Sam Altman, Greg Brockman, Dali Rajic, Paul Fipps, John Aisien, Radhika Rengaswamy Josyula https://lnkd.in/gC3SXBxG