Incident Index is root cause analysis software for turning incident notes and operational evidence into structured RCAs, executive-ready incident reports, corrective actions, and runbooks. Its workflow centers on Conduct, a guided RCA session that uses facilitator prompts, timeline and evidence capture, per-step Insights, guided 5 Whys, and one-click RCA generation.
What Stands Out
Incident Index connects investigation with follow-through rather than treating the postmortem as a standalone document. Conduct helps structure the review, while RCA quality scoring, corrective-action tracking, and generated runbooks extend the work into evaluation, remediation, and future response. The Living Memory feature adds another layer by surfacing learnings from published RCAs during new sessions and drafts, making the product best suited to teams that want incident documentation to inform later reviews.
Key Features
- Guided RCA workshops: Conduct supports facilitator prompts, timeline and evidence capture, guided 5 Whys, dictation on notes, document prefill, and per-step Insights.
- Structured incident outputs: Generate root cause analyses, incident reports, corrective actions, and executive-ready summaries from incident context.
- RCA quality scoring: Evaluate drafts across categories such as evidence coverage, causal specificity, actionability, owner clarity, and recurrence prevention, with explainable findings and live guidance in Conduct.
- Corrective-action tracking: Link actions to RCAs, assign owners and due dates, monitor status, and use reminders and digests.
- Operational runbooks: Generate runbooks from RCAs, edit their sections, and execute them step by step.
- Living Memory: Distill learnings from published RCAs and surface related knowledge during Conduct sessions and new RCA drafts.
- Workflow connections: Source materials describe exporting actions to Jira, Azure DevOps, or GitHub, along with Slack or Teams digests and webhook events.
- Multi-tenant workspace: Incident Index is described as multi-tenant software with Free, Team, Business, and Enterprise plans. Plans are flat-rate rather than per-seat, with annual billing as the default.
Use Cases
Incident Index is positioned for engineering and incident-response workflows that need consistent post-incident reviews, customer or executive reporting, corrective-action follow-up, and reusable operational documentation. Its guides also cover distributed-team postmortems, security incident documentation, vendor incidents, near misses, and deploy-related outages.
