Dowsing & Reynolds Reviews 11,959

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beautiful design and excellent finish. Many appreciate the unique and stylish items that elevate their living spaces, often receiving compliments from others. Consumers also frequently highlight the outstanding customer service, describing it as responsive and helpful in resolving issues. The delivery service is generally seen as efficient, with orders arriving promptly and well-packaged. The overall ordering process is considered seamless and straightforward by many.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality and... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as well-made,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy and prompt... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the prompt delivery,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the exceptional and... See more

Based on these reviews

Rated 4 out of 5 stars

The small size and look of the metal ceiling rose purchased is excellent. These were fitted to the apex of a room in roof to a very narrow flat ceiling section requiring a size smaller than standard... See more

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Rated 4 out of 5 stars

Absolutely LOVE my black low-rise frosted mini bubble chandelier. It totally elvates up my living room and I can’t stop popping in to admire it! I didn’t quite appreciate there is only one bulb light... See more

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Rated 5 out of 5 stars

I've ordered from D&R before and always been extremely satisfied. With my most recent order DPD claimed they had delivered the package, but hadn't. DPD were completely unhelpful, so I rang D&R's... See more

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Rated 5 out of 5 stars

Changed sockets and switches to matt black. Also changed to 3 gang smart dimmer to enable dumb LED. Integration to Philips Hue and Alexa went really smooth so now I am able to control my LED using the... See more

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Rated 5 out of 5 stars

Hi quality, beautiful products. Have spent hundreds of pounds on light switches, plug sockets etc. they looked beautiful online and just as perfect in real life. Worth every penny if you care about... See more

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Rated 5 out of 5 stars

Lamps are exactly what we were looking for and didn’t disappoint when delivered. Delivery was longer than expected but when I contacted D&R they provided an update on progress. I also had another ques... See more

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Rated 4 out of 5 stars

Generally the service was excellent. The items I ordered came promptly and well packed. Only issues we had were the lights are advertised as suitable for a bathroom and our electrician says technicall... See more

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Rated 5 out of 5 stars

I ordered the Antique Brass Double Rocker Switch and the Antique Brass Double Smart Dimmer Switch, and they were absolutely beautiful - solid metal plates with a flawless finish and delightful, gold... See more

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Rated 5 out of 5 stars

Seamless ordering and collection but would have been useful to have order number detailed on all associated correspondence i.e. couldn't find it when picking up as it only appeared on the very first c... See more

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Rated 5 out of 5 stars

This store is amazing Used them a few times. Fast shipping, brilliant products, fantastic if you can get anything on sale and there are quality fittings included in the ceiling roses, a great touch... See more

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Rated 4 out of 5 stars

Edited I did finally make contact via social Media It was sorted immediately and my light fitting is stunning Still waiting for my order no tracking absolutely no way of contacting this company... See more

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Rated 5 out of 5 stars

Excellent products 👍 Having been buying from Dowsing & Reynolds for 5 years now , love all their products . Great when looking for something different . Last purchase was bulbs & switches .

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Rated 5 out of 5 stars

Absolutely love all the Dowsing and Reynolds pieces I have. If you’re anything like myself with an eye for detail and a craving for something different, then you won’t be disappointed! The quality... See more

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Rated 4 out of 5 stars

Site was easy to navigate and had a wide range of quality items. I was looking for a double outlet ceiling rose and they had nice solid metal ones for a very good price. I received the item which was... See more

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Rated 3 out of 5 stars

Disliked the fact that the double intermediate toggle light switch comes as a double unit, not two interchangeable ones. I therefore could not configure a mixed two way/intermediate switch. This optio... See more

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Rated 5 out of 5 stars

I ordered the medium frosted bubble chandelier on a preorder and did wait over a month for delivery. It was worth the wait and we absolutely love it. It is great quality and we were able to shorten th... See more

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Rated 5 out of 5 stars

Delighted with the purchase of two Grantley ribbed glass spotlight bars for my kitchen. Initial delivery was speedy and on discovering an issue with one of the light inserts on arrival, I was incredi... See more

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Rated 3 out of 5 stars

I have the large bubble chandelier (clear glass bubbles) & I absolutely adore it...until it comes to cleaning it! I can never dismantle, or put back together, the baubles to give it a proper clean wit... See more

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Rated 5 out of 5 stars

I found Dowsing & Reynolds a couple of months ago when looking for black sockets / switches and this time I have bought 2 red sockets and 2 red switches for my utility room. They are good quality and... See more

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Rated 5 out of 5 stars

Order was promptly sent, and the handles I ordered were all well wrapped to prevent them scratching/marking each other in transit. Also happy with the handles themselves, they really upgrade the look... See more

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Rated 5 out of 5 stars

Excellent brand with very well made pieces. When i had an issue with sockets not fitting, their customer service was exceptional. I highly recommend and will definitely be using them again.

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Rated 5 out of 5 stars

Easy to order on-line and great choice. You can customise to get the exact combination you need which was really helpful to me as I had a variety of different combinations. They arrived promptly and... See more

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Rated 5 out of 5 stars

Top quality product, thick gauge metal, lovely finish and every fitting required is included. Sure, it costs more than some competitors, but you get what you pay for.

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Rated 5 out of 5 stars

I ordered replacement glass bubbles for my medium chandelier and needed an extra one after I'd placed the original order. The company kindly posted a spare free of charge which they didn't have to do.... See more

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Rated 5 out of 5 stars

Ordered the Dark Tan Thor leather handles and they are exactly what I was looking for. They are perfect. Assistance was great as I preferred the wrong amount of handles but the staff sorted the tweet... See more

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Rated 5 out of 5 stars

Excellent service and quality product. Customer service was quick to resolve an issue. Would highly recommend. Delivery seemed a little all over the place, but that’s down to DPD not Dowsing.

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Rated 5 out of 5 stars

I placed a large order for switches and sockets for my new home a few months ago. Most of the items were delivered on time, while a few arrived about four months later. Throughout this period,... See more

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Rated 5 out of 5 stars

Products are great quality and look nice and great experience with customer service team when I needed some help sorting a return due to surplus requirements which was also refunded promptly. Thank yo... See more

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Rated 5 out of 5 stars

“Used Dowsing & Reynolds for black socket fronts and switches to complement a new bedroom décor scheme. Quality goods, competitively priced and delivered quickly. Very happy with the service.”

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Rated 5 out of 5 stars

I absolutely love the quality of door handles from Dowsing and Reynolds. They are always consistently great. Ordered more handles for our renovation and tried their lighting for the first time too. Bl... See more

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Rated 5 out of 5 stars

Really great experience with dowsing and Reynolds. I made a mistake on my order, so I called customer services and they amended straight away. The handles arrived in quick time and are beautiful.

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Rated 5 out of 5 stars

I ordered a bulb for my bedroom lamp, which arrived unbelievably fast and was exactly what I wanted. It unfortunately was faulty and began flickering - I contacted Dowsing & Reynolds and they immediat... See more

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Rated 5 out of 5 stars

Easy to use website, dispatched very quickly, beautiful packed and the main thing a lovely product. Would definitely recommend and we will be ordering again from you in the new year.

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Rated 5 out of 5 stars

Finally put up the ceiling roses in our new kitchen. They are high quality and elevate the ceiling lights substantially. Another excellent product from D&R.

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Rated 5 out of 5 stars

Ordered bubble chandelier a few years ago, still works great. One of the bubbles smashed due to a kids football hitting it 🫣 but ordered a replacement bubble from the website and looks good as new... See more

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Rated 5 out of 5 stars

Very good looking rocker light switches and excellent delivery time! A bit pricier than what we originally wanted to spend but it was worth the investment. Do remember to consider installation cost... See more

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Rated 2 out of 5 stars

The pull cord switch itself is excellent – good quality, looks great, and works exactly as expected. I’m very happy with the product. However, the customer service was disappointing. I emailed wi... See more

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Rated 5 out of 5 stars

Most importantly I’m really happy with the quality and look of the product but was also impressed by the service I received from Dowsing and Reynolds. Communication about the delivery was great and w... See more

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Rated 1 out of 5 stars

Paid for goods, chased delivery for 2 weeks, customer service don't answer phonecalls or reply to emails. They forgot about our order twice and then only dispatched half of it, no communication. Pro... See more

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Rated 1 out of 5 stars

Love the style of the brass style socket covers and light switches but all 8 of them don’t hold on properly and fall off. The black backer is secured but the clip on metal fronts don’t end up staying... See more

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Rated 3 out of 5 stars

Great products but not so easy to install sockets and switches with metal clip covers if the wall is not even. Metal covers fall off easily and the work around is to adjust the clips or drill through... See more

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Rated 2 out of 5 stars

This bulb should last 20000 hours but I’d estimate that it packed in after 50 hours max. And one bulb cost £20 inc postage to replace! The D and R light unit (Simon) is constructed in such a way tha... See more

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Rated 5 out of 5 stars

Very pleased with the product. Ordering from the site was very easy, confirmation n delivery of product was as efficient as one would expect. Thank you.

Company replied


Company details

  1. Lighting Store

Written by the company

Dowsing & Reynolds is an online home décor retailer founded over 10 years ago by James and Ally Dowsing-Reynolds, who struggled to find beautiful, design-led fixtures and fittings for their homes that didn't have the associated designer price tag. They wanted things that looked attractive and were enjoyable to interact with. Focused primarily on statement lighting, switches and sockets, and stylish door handles, D&R concentrates on metal hardware with a twist and many products are designed and hand-assembled in-house.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Its 5/5 stars

Its 5/5 stars, amazing team in understanding and respond
Thank u

February 19, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hello Zaineb,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Great products with good customer…

Great products with good customer service. I have many of their lights and switch plates around my house, all look lovely. Good quality products.

February 4, 2026
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Reply from Dowsing & Reynolds

Hi Gail,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.

I'm delighted to know you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Fast and efficient service and great help from customer services.

I've ordered from D&R before and always been extremely satisfied.
With my most recent order DPD claimed they had delivered the package, but hadn't. DPD were completely unhelpful, so I rang D&R's customer services. Not only did they locate it for me and gave me the address where it had been incorrectly delivered, they also reassured me that if there was any rain damage to the products they would immediately send a new order.
Fortunately the products appear fine, although yet to be fitted.
Great service and would highly recommend the company.

February 18, 2026
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Reply from Dowsing & Reynolds

Hi Chris,
Thank you for sharing your review with us, it means a lot that you took the time.
We’re very sorry for the mixup with the courier, and really glad to hear you were happy with your experience of our service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Quality sockets and switches …

Good communication and items arrived on time and well packaged…

February 17, 2026
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Reply from Dowsing & Reynolds

Hello DJ,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.

I'm pleased to know that you were happy with our products and service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Changed sockets and switches to matt…

Changed sockets and switches to matt black. Also changed to 3 gang smart dimmer to enable dumb LED. Integration to Philips Hue and Alexa went really smooth so now I am able to control my LED using the new dimmers as well as from my App which is a cool feature (and security)

February 16, 2026
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Reply from Dowsing & Reynolds

Hi Geir,
Thank you for sharing your review with us, it means a lot that you took the time.

We’re really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Always good quality and prompt delivery!

Always good quality and prompt delivery!

February 3, 2026
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Reply from Dowsing & Reynolds

Hi Emma,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.

I'm delighted to know you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds

Rated 4 out of 5 stars

Nice handles, shame about the fixings.

The handles were excellent. However the screws were not only the wrong length but they were also the wrong diameter. So they were completely useless.

February 16, 2026
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Reply from Dowsing & Reynolds

Hi Gordon,

Thank you for sharing your review with us, it means a lot that you took the time.

I'm really glad to hear you enjoyed your experience with our products, and I'm very sorry to hear you were sent the wrong screws, that's not the experience we want for our customers at all.

A member of the customer service team has reached out via email to offer their assistance.

We hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Easy order process

Easy order process, delivered on time

January 26, 2026
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Reply from Dowsing & Reynolds

Hi Michael,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

We appreciate hearing how happy you were with our service and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Seamless ordering and collection …

Seamless ordering and collection but would have been useful to have order number detailed on all associated correspondence i.e. couldn't find it when picking up as it only appeared on the very first correspondence I'd received, which ultimately made it much harder than it should have been for staff to help.

February 13, 2026
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Reply from Dowsing & Reynolds

Hi Alan,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

We appreciate hearing how happy you were with our service and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 3 out of 5 stars

Badly packed first order.

Badly packed first order arrived with chips in the powder coating of every handle. This caused us to change the finish to knurled brass, which is lovely, but not what we really wanted.

February 2, 2026
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Reply from Dowsing & Reynolds

Hi Ian,

Thanks for taking the time to leave us a review, we always appreciate hearing feedback from our customers.

We are very sorry the packaging wasn't to the standard you expected, but we're glad to hear you're happy with the brass finish in the end, and do hope to see you shop with us again soon.

Please don't hesitate to get in touch if there's anything we can help with.

Best regards,
Dowsing & Reynolds

Rated 4 out of 5 stars

The small size and look of the metal…

The small size and look of the metal ceiling rose purchased is excellent. These were fitted to the apex of a room in roof to a very narrow flat ceiling section requiring a size smaller than standard ceiling roses. The size of the wiring connecting device provided is too large and Yago connectors were used instead. Also the clamp for the lamp lead outlet while good quality is really too large.

February 2, 2026
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Reply from Dowsing & Reynolds

Hi Paul,

Thanks for taking the time to leave us a review, we always appreciate hearing feedback about our products from our customers.

We are delighted to hear you're happy your ceiling rose and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Excellent brand, exceptional customer service

Excellent brand with very well made pieces. When i had an issue with sockets not fitting, their customer service was exceptional. I highly recommend and will definitely be using them again.

September 9, 2025
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Reply from Dowsing & Reynolds

Hi there,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

We appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Great quality lamp

February 10, 2026
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Reply from Dowsing & Reynolds

Hi Toni,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

We appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Great light, replacement bubbles available

Ordered bubble chandelier a few years ago, still works great.
One of the bubbles smashed due to a kids football hitting it 🫣 but ordered a replacement bubble from the website and looks good as new. Came quickly
Glad they had that solution rather than having to get a new light.

January 26, 2026
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Reply from Dowsing & Reynolds

Hi Rebecca,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

We appreciate hearing how happy you were with our service and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 1 out of 5 stars

Excellent customerservice

Faulty switch

February 6, 2026
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Reply from Dowsing & Reynolds

Hi Angela,

Thanks so much for leaving your feedback. I’m really sorry to hear the products didn’t meet your expectations, that must have been disappointing.

We’d really like to dig into what’s happened, especially around how the items were installed, so we can get to the bottom of it. Everything we sell is covered by a 2‑year warranty, and we’re keen to make sure you’re fully supported.

A member of the customer service team as been in touch to resolve this for you.

If you need anything else in the meantime, we’re always here.
Kind regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Top drawer no complaints whatsoever…

Top drawer no complaints whatsoever delivery/quality/communication all on point 5+ stars

February 5, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Rob,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

We appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Very good quality items

Very good quality items as ordered. Good and prompt service. Very pleased with my purchases.

February 5, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi John and Yvonne,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

We appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Great products

Great products, fast delivery, well packaged.

January 22, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Mandy,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

We appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

Rated 4 out of 5 stars

Order service good.

Generally the service was excellent. The items I ordered came promptly and well packed. Only issues we had were the lights are advertised as suitable for a bathroom and our electrician says technically they are not we we are having to alter the placement of them in the bathroom to be away from the shower area. I know the company only supply but they need to check before they write a description. Also the lights didn't have the bulbs and this company doesn't stock the bulbs we needed so they had to be ordered separately from a different supplier.

January 21, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Zena,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers. For your reference, the IP rating is available on the product page of the website, and you can see this for guidance on bathroom zones:
https://www.dowsingandreynolds.com/inspiration/how-to-choose-bathroom-lights/

We appreciate hearing how happy you were with our service and do hope to see you shop with us again soon.

Best regards,
Dowsing & Reynolds

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