Corston Architectural Detail Reviews 198

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beautiful design and excellent craftsmanship. Many consumers highlight the positive impact these items have had on their homes, appreciating the attention to detail and robust feel. People frequently commend the exceptional customer service, describing it as responsive, helpful, and professional. Reviewers often mention the staff going above and beyond to assist with inquiries, resolve issues quickly, and provide a smooth overall experience. The service, from initial contact to after-sales support, is consistently described as impeccable.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers describe the service... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent customer... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely brilliant company. Ordered some new brackets and I am delighted with them. Really good quality. They arrived beautifully packaged, with my new brackets individually boxed, which was nice an... See more

Company replied

Rated 5 out of 5 stars

I never ever ever write reviews but feel compelled to this time. Long story short - I got caught unlucky with a dodgy batch of various items (hardware and electrical) - across 4 orders. Rat... See more

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Rated 5 out of 5 stars

Fast response and even quicker to resolve. My contractor lost the spindle for our recessed deadbolt. Customer service without question located the part for us and had it shipped out within hours. Ever... See more

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Rated 5 out of 5 stars

I just wanted to say that every time I have any communication with anyone at Corston, normally the trade team, they are absolutely delightful. Always going above and beyond to make working with y... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service! Delivery was quick and all items well packaged. Beautiful handles which has given my kitchen cabinets a new lease of life. Had an issue with one of the handles, but... See more

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Rated 5 out of 5 stars

Recently I made quite a few purchases from Corston, their switches are so beautifully made, as are all their products. Even better is their customer service, Esther was so prompt to respond to my que... See more

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Rated 1 out of 5 stars

I must say the corston sockets must be the worst I've ever fitted in 30 years of doing my job. The box screws to screw socket in are shocking and just wear easily..I'd never recommend any of the Archi... See more

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Rated 5 out of 5 stars

Fantastic products and after-service. After a full house refurb with all sockets, switches, door furniture from Corston there were inevitably a few snags and Corston was incredibly helpful. Couldn’t... See more

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Rated 5 out of 5 stars

I had a really great experience with Corston Architectural Detail. The products were exactly what I expected and the ordering process was easy and hassle-free. Esther was fantastic to deal with.... See more

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Rated 4 out of 5 stars

Have used Corston a lot in the past, as their handles are well made. Ordered a sample handle which (lovely as it was) did not suit the project and tried to return it. The returns section of the websi... See more

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Rated 5 out of 5 stars

So responsive and very quick to replace items that were faulty. Fantastic products although beware of pricey bulbs if you are ordering small spots (mini LED GU10) as hard to get them elsewhere

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Rated 5 out of 5 stars

Emily was so incredibly helpful and knowledgable. We were looking to switch our standard spec from Forbes and Lomax to Corston and she sealed the deal for us. Exceptional customer service, comparable... See more

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Rated 5 out of 5 stars

Had an issue with some of their sockets which has only got worse over the years. But, contacting them 5 years later has resulted in them replacing the lot! So, thumbs up from a customer service point... See more

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Rated 5 out of 5 stars

We had a wonderful experience working with Corston. Their products are top of the line and look great in our home. We purchased all sockets, switches, handles, door knobs and lighting from them. We ar... See more

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Rated 2 out of 5 stars

Products are really nice, spent £7000 on switches and sockets on a re wire I am doing. The issue I have with Corston is trying to speak with anyone that can assist you with any technical queries... See more

Rated 5 out of 5 stars

Fantastic quality products. I have used the door handles, light switches, door hinges and door stoppers, and they have truly elevated the whole property with their high quality and weighty feel in ant... See more

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Rated 5 out of 5 stars

How lovely to deal with a company where an email, sent in the evening with questions about a product, is replied to in detail by the next morning. It’s the second time I have contacted Corston about a... See more

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Rated 5 out of 5 stars

I have bought a few items from Corston over the years and have always been happy. One light switch recently broke - I contacted Corston and within 48 a new light switch was delivered. Fantastic cust... See more

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Rated 5 out of 5 stars

I had the best experience with Corston. The customer service was top notch. I have never ordered from a company that was so accommodating and helpful. And the lighting... IT IS PERFECT! Thank you all... See more

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Rated 5 out of 5 stars

We recently placed a large order, and the Corston team supported us excellently from start to finish. One of the company’s employees, Brian, was always available by phone — very friendly and helpful.... See more

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Rated 5 out of 5 stars

So impressed with this company. We had an issue with some dimmer switches a year on from buying them. Cosrston replaced them all free of charge. Excellent customer service

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Rated 5 out of 5 stars

A charmingly helpful young lady (Esther I think) guided us around the lighting product range at the Chelsea showroom. Very knowledgeable, but not remotely pushy - a joy to deal with. We love the produ... See more

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Rated 5 out of 5 stars

The quality of Corston products is unrivalled. I wouldn’t trust any other brand for my clients’ homes. The finish of the metal and the excellent mechanisms never fail to impress and I’m always so imp... See more

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Rated 5 out of 5 stars

The quality is amazing. The service from start to finish is impeccable. Luciana has been so helpful with all of my orders, answering any queries clearly and efficiently. Couldn’t recommend them more.... See more

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Rated 5 out of 5 stars

Aleja, Marcela, Luciana have been very profesional. It is a pleasure to make business with Corston. All the people involved in my order have been very efficient. Everything I have ordered arrived we... See more

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Rated 5 out of 5 stars

I keep coming back to this company for great design and quality and am never disappointed. If ever I have an issue the customer service is top notch every single time. Cannot fault this wonderful comp... See more

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Rated 5 out of 5 stars

Great customer service. Replacement handles sent out when promised and delivered within 2 working days. When dealing with my issue responses from company were prompt, helpful and courteous

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Rated 5 out of 5 stars

Beautifully made products. My samples arrived speedily. The company is always there to support my business. I highly recommend their products.

Company replied

Rated 5 out of 5 stars

I've made several purchases for my renovation and love everything about Corston--from their beautiful and well-crafted products to their excellent customer service. I only wish all the products availa... See more

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Rated 5 out of 5 stars

Wrote to them as I was missing a small brass faceplate screw. They sent a whole pack within a day Couldn’t ask for more Fantastic products too I’ve not seen better switches and sockets anywhere... See more

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Rated 5 out of 5 stars

I would like to thank Esther and Sherifa for their excellent customer service and for attending to me in such a professional and welcoming manner. I came in looking for products listed on your website... See more

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Rated 5 out of 5 stars

Well, I am a Moron, couldnt figure things out on what to order, but, my fairy GodMother Ms. April made it eazy peazy, and stood by while I got everything installed.

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Rated 5 out of 5 stars

My partner and I visited Corston’s Chelsea showroom while on vacation in London and were very impressed with the support we received from Esther. Since we are not based in the UK, we needed to pla... See more

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Rated 5 out of 5 stars

I have bought many things from Corston over a large renovation project. The products are beautiful and the after service has been fantastic. I’m delighted with everything I’ve bought.

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Rated 5 out of 5 stars

Have bought some Richmond Small Wall Light Fluted Glass - Polished Nickel × 2. Beautiful and classy look for the bathroom. Delivered on time. Great result all round

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Rated 5 out of 5 stars

I sent an enquiry via email and I had a reply within 24 hours. The response was informative, and included a photograph illustrating the scale of the product enquired about. Excellent customer servic... See more

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Rated 5 out of 5 stars

Great products, you can feel the quality and well built. Customer service was excellent, threaded one of my screws and Corston sent me another.

Company replied

Rated 5 out of 5 stars

Excellent after sales service with the staff doing all that they could. And very quickly, too. Very impressive and I will certainly buy more goods from Corston. Excellent.

Rated 1 out of 5 stars

We used dimmer switches throughout a large renovation project. And they are awful!!! Many of the buttons are wonky. Some have come off in our hands. And others don’t turn properly. Oh, and the plates... See more

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Rated 5 out of 5 stars

Sally & Holly were brilliant in assisting me with my beautiful wall lights and going out of their way to.

Company replied

Rated 5 out of 5 stars

Super product and a fantastisch team for service. I had Some questions about the installation and I was helped directly and with a positive result.

Company replied

Rated 5 out of 5 stars

April’s customer service from the first time I inquired about products has been excellent. Quick responses, easy to work with.

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Rated 5 out of 5 stars

Amazing customer service and support. I’ve had a practically challenging project where the specs have changed, Corston have done their best to accommodate these changes.

Company replied


Company details

  1. Home Improvement Store

Written by the company

We pride ourselves on our excellent customer service, and that means we’re here for you well beyond the purchase and installation of your products. If you have an issue, we’ll put it right, right away – just give us a call or send us an email. Our main review platform is Judge.me, where we currently have around 3000 contributions (you can also find plenty of reviews on Google). We don’t regularly monitor Trustpilot, so if you leave a review here, we’re unlikely to read it immediately. At Corston, we focus on designing and engineering beautifully crafted, long-lasting hardware, lighting, switches and sockets from quality materials like solid brass. And we’ll always offer them to our customers in a transparent, accessible and friendly way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

outstanding service

picked up fast, found my trade account despite using another phone, quickly established stock, sent payment link, liaised with operations to ensure sent as a priority - outstanding - which other company does this?!

February 26, 2026
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi Alison,

We're happy to hear that you had such a positive experience! I am so glad we could assist with your order.

Thank you for your outstanding feedback.

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Why I’ll always recommend Corston

I just wanted to say that every time I have any communication with anyone at Corston, normally the trade team, they are absolutely delightful. Always going above and beyond to make working with you simple and sophisticated.

Tonight at 5:29, I rang in the hope that I could order some hardware for a job we are installing on Friday. It was cutting it fine, and I knew that, but someone did answer the phone and he did take my order, which was incredibly kind of him, as I don’t think it was technically his job. His name was Adam Lane. (Thank you Adam)

I just wanted to say how grateful I am that he took the time to help. I run a small bespoke joinery firm those small touches of kindness and willingness to go the extra mile across the board (along with the amazing quality) are the reason I always recommend Corston to our clients!

February 16, 2026
Unprompted review
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi Dulcie,

We're so happy to hear that our trade team consistently provides a fantastic service!

Adam is a great asset to the team! Thank you!

Aimee - Customer Experience Manager.

Rated 5 out of 5 stars

Excellent products and customer service.

Products are well made with good designs and staff are very helpful and quick to respond.

February 23, 2026
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Reply from Corston Architectural Detail

Hi,

Thank you for your lovely feedback. It's great to know our staff was helpful and responsive!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Beautifully made products.

Beautifully made products.
My samples arrived speedily.
The company is always there to support my business.
I highly recommend their products.

February 17, 2026
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Reply from Corston Architectural Detail

Hi Max,

We're happy to hear that you find our products beautifully made and that your samples arrived quickly. We appreciate your lovely feedback, thank you!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

I had the best experience with Corston

I had the best experience with Corston. The customer service was top notch. I have never ordered from a company that was so accommodating and helpful. And the lighting... IT IS PERFECT! Thank you all so much.

February 5, 2026
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Reply from Corston Architectural Detail

Hi Mary,

We're happy to hear that you had such a wonderful experience! It's great to know our team was so helpful and accommodating, we pride ourselves in our customer experience!

Thank you so much for your kind words!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Fabulous sample service

Fabulous sample service - thank you so much

February 17, 2026
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Reply from Corston Architectural Detail

Hi Nicky,

Thank you for sharing your positive experience with us; we appreciate it!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. Ordered some new brackets and I am delighted with them. Really good quality. They arrived beautifully packaged, with my new brackets individually boxed, which was nice and shows real care. The ordering was easy and my order arrived quickly, without any problems.

February 12, 2026
Unprompted review
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Reply from Corston Architectural Detail

Hi Fay,

Thank you so much for your lovely feedback and for recognising our efforts!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Excellent customer service

If there is ever a rare issue that needs addressing, the team at Corston are on it straight away and rectify the issue quickly and seamlessly - it makes our job so much easier! Thank you!

February 12, 2026
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Reply from Corston Architectural Detail

Hi Katrina,

We're happy to hear that our team swiftly addresses any issues, making your job easier.

Thank you for your positive feedback; we appreciate it!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Great experience

Good customer service. Prompt delivery. Really pleased with all the items ordered.

February 10, 2026
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Reply from Corston Architectural Detail

Hi Lynne,

We're happy to hear that you had a positive experience with our customer service and prompt delivery.

Your feedback is much appreciated!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!

Delivery was quick and all items well packaged. Beautiful handles which has given my kitchen cabinets a new lease of life.
Had an issue with one of the handles, but customer service replaced the item within 2 days. Could not have been more helpful and very quick to resolve.

I would definitely buy from Corston Architechtural again.

December 29, 2025
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Reply from Corston Architectural Detail

Hi Valerie,

We appreciate you taking the time to share your positive experience, and we are happy that we could quickly resolve the issue. Thank you for your feedback!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Their customer service and attention to…

Their customer service and attention to detail is outstanding

February 10, 2026
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi Sharon,

We appreciate you taking the time to share your experience! We're so glad our customer service met your expectations.

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Fantastic products and customer service.

Wrote to them as I was missing a small brass faceplate screw.
They sent a whole pack within a day
Couldn’t ask for more

Fantastic products too
I’ve not seen better switches and sockets anywhere.

February 5, 2026
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi David,

Thank you for your positive feedback regarding our switches and sockets.

We're happy to hear that we could promptly assist you with the missing screw!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Great company to work with

Great company to work with, excellent products and impeccable aftercare service. 100% recommended!

February 10, 2026
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi Mark,

We're happy to hear that you had such a positive experience with our products and aftercare service. This is very important to us!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Beautiful products and fantastic…

Beautiful products and fantastic customer service

February 9, 2026
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi Fleur,

We're glad you enjoyed your experience with our beautiful products and fantastic customer service. Thank you for your positive feedback!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Quick and very helpful customer service…

Quick and very helpful customer service from Anna

February 6, 2026
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi Catherine,

We're happy to hear that you received quick and helpful support. Anna is a great asset to the team! Thank you for sharing your positive experience with us!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Sally

Sally & Holly were brilliant in assisting me with my beautiful wall lights and going out of their way to.

February 4, 2026
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi Patrick,

We're happy to hear that you had such a positive experience! We appreciate your acknowledging the team's dedication!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

This is a great company

Customer service helped me to reconcile the right order of components and complete switches (paintable toggle switches), They were shipped immediately look fantastic. This is an excellent company.

January 27, 2026
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Reply from Corston Architectural Detail

Hi Scott,

Thank you so much for your lovely feedback and for recognising our efforts!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Charmingly helpful at Chelsea showroom

A charmingly helpful young lady (Esther I think) guided us around the lighting product range at the Chelsea showroom. Very knowledgeable, but not remotely pushy - a joy to deal with. We love the product!

January 23, 2026
Unprompted review
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi,

We're happy to hear that you enjoyed your experience at our Chelsea showroom. We appreciate your kind words regarding the team member who assisted you. Thank you for the positive feedback about our product range!

Aimee - Customer Experience Manager

Rated 5 out of 5 stars

Had an issue with some of their sockets…

Had an issue with some of their sockets which has only got worse over the years. But, contacting them 5 years later has resulted in them replacing the lot! So, thumbs up from a customer service point of view! Will look at
Corston again now for my future needs.

January 28, 2026
Corston Architectural Detail logo

Reply from Corston Architectural Detail

Hi Alan,

We appreciate you bringing this to our attention. We're happy to hear that our customer service met your expectations and resolved the issue with your sockets.

Thank you for considering us for your future needs!

Aimee - Customer Experience Manager

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