Join Our Team

Job Description

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With nine stunning showrooms nationwide and our Head Office in Loughborough, we pride ourselves on our commitment to quality, style, and exceptional customer experiences.

We are seeking a dynamic and driven Sales Manager to take full commercial ownership of our Cheshire showroom, leading from the front, driving sales performance, and developing a high-performing consultative sales team. This is a hands-on, target-driven role for a natural leader who thrives on coaching others, closing high-value sales, and owning results.

Additional responsibilities

• Own and deliver showroom sales performance against agreed targets.
• Lead, inspire, and mentor a talented sales team, fostering a culture of accountability, confidence and collaboration.
• Providing expert advice on suitability, sizing, and pricing, and helping clients bring their visions to life.
• Act as the lead salesperson for high-value and complex customer projects, setting the benchmark for customer service that exceeds expectations.
• Take ownership of each sale from initial consultation and design advice through quotation, payment, delivery, and aftercare, ensuring a seamless and premium experience for every client.
• Proactively problem-solve and turn challenges into opportunities to maximise revenue turnover, repeat business, and long-term client relationships.
• Ensure flawless day-to-day operations, including showroom presentation, diary management, CRM accuracy, quality and timings of customer communications.
• Effectively tracking KPIs and capturing key client insights.
• Take end-to-end responsibility for the performance, presentation, and commercial success of a premium brand.
• Handle challenges and problem resolution with professionalism, discretion, and a solutions-led mindset.
• Work closely with Head Office and the wider Quorn Stone family as the business continues to grow.

What We’re Looking For

Essential

• Natural leadership: you lead from example, and are skilled at motivating, developing, and inspiring those around you.
• People management skills, including: onboarding, training, coaching, appraisals, and performance management.
• A passion for delivering unforgettable customer experiences.
• A commercial mindset, with a proven track record of success in a targeted sales setting.
• Meticulous attention to detail, accuracy and time management.
• Ability to analyse data to inform strategic improvements.
• Excellent communication skills, with proficiency in online systems.

Desirable

• Creative flair and a love for design, ideally with a background in interiors, design, luxury retail or home improvement.
• Experience managing a showroom or similar customer-facing sales environment.

What Success Looks Like

• A motivated, accountable and collaborative sales team.
• Strong showroom sales performance, conversion, and revenue growth.
• Consistent achievement of sales targets.
• High levels of customer satisfaction and repeat business.

Benefits

• Base salary £33,000–£36,000, with a generous performance-based bonus scheme (OTE up to £56,924).
• Comprehensive training and ongoing development.
• Enhanced parental leave.
• Generous holiday allowance, with the option to buy extra days.
• Company Pension Plan.
• Discount on Quorn Stone products for employees, friends and family.
• Employee assistance programme and Healthcare cash plan (Simply Health).
• Mental Health First Aiders and wellbeing initiatives.
• Two fully paid volunteer days per year.

• Hours: 37 per week, 2 days off.
• Opening Times: Mon-Fri 9am–5pm, Sat 9:30am–5pm, Sun 10:30am–4pm.
• Job Type: Full-time, in-person (Alderley Edge SK9).
• Must be able to reliably commute or relocate before starting.

Pay: £33,000.00-£56,925.00 per year

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme

Ability to commute/relocate:

• Alderley Edge SK9: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail Management: 1 year (required)
• People Management: 1 year (required)

Job Description

As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers’ requirements. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Benefits

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working hours - 37 hours per week, Monday to Saturday with 1 day off in the week.

Opening hours:

Monday-Friday 9am-5pm
Saturday 9:30am-5pm
Sunday & Bank Holidays Closed

Salary is £26,000-£28,000 plus bonus earnings (OTE Pay: up to £34,200 per year)

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave

Ability to commute/relocate:

• Loughborough LE12 8DX: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (required)

Job Description

Due to a brand new and exciting opening in Tunbridge Wells, we are looking for a Showroom Sales Advisor to join our team. You must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to customer’s requirements.

As a Showroom Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers’ requirements. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Benefits

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working hours - 37 hours per week, with 2 days off.

Pay: £26,000.00-£34,200.00 per year

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme

Ability to commute/relocate:

• Royal Tunbridge Wells TN1 1UT: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (required)

Job Description

Due to expansion, we are looking to hire a dynamic and driven Sales Advisor to join our Hemel Hempstead team. As we continue to grow form strength to strength, we are seeking an advisor who can drive sales, provide excellent customer service, and take ownership of their role.

Additional responsibilities

• Engage customers with warmth and confidence across all touchpoints, including phone, email, and in-person interactions, ensuring every experience is memorable.
• Excel in a dynamic customer service and sales environment by delivering solutions with positivity and enthusiasm, whilst anticipating and responding swiftly to customer needs.
• Masterfully organise and prioritise tasks to stay ahead in a fast-paced, high-energy setting.
• Handle incoming sales calls and emails with professionalism and a solutions-focused approach.
• Manage the full sales cycle: create accurate quotations, provide guidance on stock levels, process payments seamlessly, arrange deliveries, and deliver exceptional customer support.
• Offer expert advice on suitability, sizing, and pricing.
• Maintain accurate and up-to-date CRM records, capturing valuable client insights and daily activities.
• Arrange product samples, ensuring customers experience our ranges first hand.
• Create a welcoming showroom atmosphere, building lasting relationships and delivering an exceptional, professional experience.
• Delight customers with thoughtful touches, such as offering drinks during their appointments.
• Proactively encourage customers to visit the showroom, pre-booking showroom appointments wherever possible.

What We’re Looking For

Essential

• Teamwork: Collaborate well with colleagues to achieve shared sales goals and maintain a supportive work environment.
• Active Listening: Understand customer requirements by attentively listening and asking the right questions.
• A passion for delivering unforgettable customer experiences.
• Meticulous attention to detail, accuracy and time management.
• Ability to analyse data to enable effective task prioritisation.
• Excellent communication skills, with proficiency in online systems.

Desirable

• Creative flair and a love for design, ideally with a background in interiors, design, luxury retail or home improvement.
• Experience in a high-end customer-facing sales environment.

Benefits

• Base salary £26,000–£28,000, with a generous performance-based bonus scheme (OTE up to £34,200).
• Comprehensive training and ongoing development.
• Enhanced parental leave.
• Generous holiday allowance, with the option to buy extra days.
• Company Pension Plan.
• Discount on Quorn Stone products for employees, friends and family.
• Employee assistance programme and Healthcare cash plan (Simply Health).
• Mental Health First Aiders and wellbeing initiatives.
• Two fully paid volunteer days per year.

Hours: 37 per week, 2 days off.

Opening Times: Mon-Fri 9am–5pm, Sat 9:30am–5pm, Sun 10:30am–4pm.

Job Type: Full-time, in-person (Hemel, HP2).

Must be able to reliably commute or relocate before starting.

Pay: £26,000.00-£34,200.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Sick pay

Job Description

As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers’ requirements. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Benefits

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working hours - Weekends - Saturday & Sunday

Opening hours: Saturday 9:30am-5pm
Sunday 10:30am-4pm

Pay: £28,000.00-£36,200.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Redhill RH1 3BN: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Job Description

As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers’ requirements. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Benefits

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working hours - Weekends - Saturday & Sunday

Opening hours: Saturday 9:30am-5pm
Sunday 10:30am-4pm

Pay: £26,000.00-£34,200.00 per year

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme

Ability to commute/relocate:

• Harrogate: reliably commute or plan to relocate before starting work (required)

Job Description

As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers’ requirements. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Benefits

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working hours - Weekends - Saturday & Sunday

Opening hours: Saturday 9:30am-5pm
Sunday 10:30am-4pm

Pay: £26,000.00-£34,200.00 per year

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme

Ability to commute/relocate:

• Billericay CM12 0DX: reliably commute or plan to relocate before starting work (required)