From start to finish - everything was excellent. Having traipsed round tile shops and visited every online flooring site, it was refreshing to find Quorn Stone: a lovely welcome and unhurried help fr... See more
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This year marks a truly special milestone for all of us at Quorn Stone. As the second generation to lead our family business, we are incredibly proud to be celebrating 30 years. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.
2a Loughborough Road, LE12 8DX, Quorn, United Kingdom
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Fast delivery of well packaged samples, good sized samples
Ordered samples and received quickly and well packaged.
From start to finish - everything was excellent. Having traipsed round tile shops and visited every online flooring site, it was refreshing to find Quorn Stone: a lovely welcome and unhurried help from Kamal; tiles and colour schemes beautifully laid out to infuse excitement and inspiration into our choice. Stock checked immediately and delivery in a few days. As for the tiles themselves...they really have given the wow factor to our new kitchen. For sure, we'll be back for the bathroom..

Reply from Quorn Stone
Super welcoming visit today at the Surrey showroom. Kamal was very helpful, the showroom had a beautiful layout of all sort of tiling, and I was able to leave with a few different samples, for free, in accordance to my needs. Have not yet purchased anything so unsure of that process, but would recommend a visit for any tiling needs!

Reply from Quorn Stone
Olivia's the best - resolved my broken tile issue incredibly efficiently and professionally. You're luck to have her!

Reply from Quorn Stone
We’ve had some issues accepting deliveries to our property & Olivia was so accommodating & went above & beyond to help resolve our issues. Great service!

Reply from Quorn Stone
Melissa handled our request promptly, allowing us to receive the products within 48h and thereby allowing us to complete our project.
We have been using Quorn Stones for many years now and will continue to do so on the back of the positive experience.

Reply from Quorn Stone
A lovely range of tiles, nicely displayed and competitive pricing. We soon found one we liked and tried to order it. Unfortunately that's where the problems started.
We have a very long drive, about 100m past the gates. Obviously we want the tiles left by the house, not dumped 100m away the other side of the gates, but that is all they would do. I understand they use a pallet truck, so I get that they need flat access, but that's not an issue, it's all flat with no kerbs, They just said they wouldn't come on to our property!
Update following Quorn's response - this is absolutely not true! Nobody has tried to contact me by phone or email. As such, I cannot "respond to the attempted contact". Your store team have both my email and phone number. All I have had from them is messages saying they cannot help.

Reply from Quorn Stone
Olivia was very helpful with my order and helped to accommodate my request. Very efficient service

Reply from Quorn Stone
We received our samples very quickly. They were well wrapped and in a cardboard box. They are a good size and each has a label giving details on the back.

Reply from Quorn Stone
We haven’t yet taken delivery, but the customer service adviser I spoke with, Melissa, was friendly and polite and very helpful in assisting me with arranging delivery for such a large amount on the date I needed. She ensured I was going to have the necessary equipment for my delivery to enable it to be left where I would need it, and even tried to save me the extra payment necessary for the equipment by sharing the delivery schedule with another order, I couldn’t due to our own scheduling but it was very good of her to try. If their customer service is anything to go by I am sure I will love my new tiles

Reply from Quorn Stone
We popped in to the Loughborough Quorn Stone store after stumbling across them online - what a gem of a place it is! Beautiful, carefully curated options, we were spoilt for choice. The lovely Jasmine helped finalise our selections with her solid product knowledge and zest for the industry which really shone through. She even allowed our dog to pop in and give the final sign off which was fab. All in all, we felt in very safe hands and are very excited for our order to arrive. We will be recommending you and visiting again for sure - Thank you!

Reply from Quorn Stone
Great customer experience, Laura was prompt and helpful in her reply to my queries. I have placed 2 orders with Quorn and I am extremely happy with both.

Reply from Quorn Stone
Must helpful. Great to have a showroom rather than buying online and hoping for the best.

Reply from Quorn Stone
I cannot praise Quorn Stone enough.
We originally purchased marble hexagon tiles from Mandarin Stone at £195 per m². Not only was the equivalent marble from Quorn Stone around £50 per m² cheaper, but the quality was in a completely different league.
With Mandarin Stone, we encountered numerous chipped edges and, more importantly, extremely inconsistent spacing between the individual pieces, some gaps were huge while others were almost touching. Despite this, Mandarin Stone would not accept that the tiles were sub-standard, even after our professional tiler advised that he would not install them. The contrast in customer service between Mandarin Stone and Quorn Stone has been night and day.
I phoned Quorn Stone in Leicestershire and spoke with the lovely Jasmine Tanner, who was incredibly understanding of our concerns and immediately arranged a free sample to be sent out. It arrived very quickly and in beautiful packaging, thank you, Jasmine.
I then spoke with the lovely Geena Patel, who went above and beyond by arranging for the warehouse to send photos of the actual marble sheets so we could inspect them before collection. As this was a three-hour round trip, it gave us complete confidence that we were collecting a great product. When we picked up the tiles, we were absolutely delighted—hardly any chipped edges and perfectly consistent spacing.
The day before fitting, I realised I had somehow miscalculated the number of sheets we needed. This was on a Sunday, so I emailed Geena asking whether there was any chance we could collect more on Monday. Although the store isn’t open on Sundays, Geena replied before 9am on Monday morning and did everything she could to help secure the additional three sheets. While same-day collection wasn’t possible, she arranged collection first thing the following morning, which completely saved the day.
So far, we have ordered the Arles Gris 200×200 Decorative Porcelain tiles and the Carrara Oro Honed Marble 2" Hexagon Mosaic. Both products have been flawless and look absolutely stunning. The quality has been outstanding, especially given the lower price, but the customer service has been exceptional. A huge thank you to Jasmine and Geena for being so helpful and genuinely lovely to deal with.

Reply from Quorn Stone
It’s one of the best tile/stone showrooms I’ve been. Very clean, nice displays, you can see all products in a nice setting. Amanda was very helpful and showed us around and answers all our questions.

Reply from Quorn Stone
Love our tiles from Quorn Stone.
Had a small issue with a broken tiles on delivery and Melissa sorted this for us straight away, very responsive.
Would recommend.

Reply from Quorn Stone
I met Toyah and Cheryl in the Bury St Edmund's showroom on Saturday. Superb service!

Reply from Quorn Stone
Tess was brilliant. Very knowledgeable and super friendly

Reply from Quorn Stone
Great experience visiting showroom. Louise was patient, answered all our questions, requested sampled and clarified all our questions. The atmosphere was lovely and it was a great experience.

Reply from Quorn Stone
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