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Quorn Stone Reviews 1,365

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and friendly demeanor, making the selection and ordering process smooth and enjoyable. The service provided, including prompt responses and personalized assistance, is frequently highlighted as outstanding. Consumers are highly satisfied with the products, noting their beautiful quality and the wide range of carefully curated options available. The efficiency of the order process, from initial inquiries to delivery, also receives positive feedback, with many appreciating the seamless experience and proactive customer service.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being incredibly... See more

Product

People report positive experiences with product, often highlighting the "wow factor" and stunning appearance... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

From start to finish - everything was excellent. Having traipsed round tile shops and visited every online flooring site, it was refreshing to find Quorn Stone: a lovely welcome and unhurried help fr... See more

Company replied

Rated 5 out of 5 stars

Kaydee was exceptionally friendly and knowledgeable of the products which helped in our decision to choose Quorn Stone for our bathroom renovation. She informed me of extra products needed to grout an... See more

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Rated 5 out of 5 stars

We popped in to the Loughborough Quorn Stone store after stumbling across them online - what a gem of a place it is! Beautiful, carefully curated options, we were spoilt for choice. The lovely Jasmine... See more

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Rated 5 out of 5 stars

Really helpful guidance from Rhianna and Greg today advising us on how best to design outside seating area . Beautiful stone - hope to be getting their advice for flooring inside once we’ve completed... See more

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Rated 5 out of 5 stars

Having purchased correct m2 tiles from QS, when bathroom being fitted it became apparent more waste than anticipated due to size of tiles vs room layout. To prevent undue delays in bathroom completion... See more

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Rated 5 out of 5 stars

Josie was incredibly helpful and answered lots of questions I had about the tiles I finally chose. Aside from the tiles being the best out of what felt like hundreds of samples I saw from other compan... See more

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Rated 5 out of 5 stars

We made an appointment after being recommended by one of our designers. Charlene and I were really impressed with the showroom. It was very well laid out and showcased a great range of floor tile... See more

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Rated 5 out of 5 stars

Visited without an appointment and was helped by Amanda, talking me through choices, pros and cons and giving me options. I was then sent a number of full size (!) samples which was so helpful as on... See more

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Rated 5 out of 5 stars

I would highly recommend Quorn Stone. Rebecca was an absolute pleasure to deal with, extremely knowledgeable and helpful, nothing was too much trouble. As I live in Scotland I couldn’t physically visi... See more

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Rated 5 out of 5 stars

We recently visited Quorn Stone in Hemel Hempstead and had a very positive experience. The shop offers a great range of flooring and tiles, with plenty of choice. There were several members of s... See more

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Rated 5 out of 5 stars

Cannot recommend Quorn Stone highly enough. They have a great showroom that displays all the various patio options from limestone to porcelain tiles. They're all displayed on the walls and floors of t... See more

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Rated 5 out of 5 stars

Olivia at customer service was great, replied very promptly and knew how many bags of grout I would need to order. Such an easy experience to add additional stock to my order. Faith in the solihull... See more

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Rated 5 out of 5 stars

From start to finish so helpful and efficient .. both from the new store we purchased from and from Romana Gregory ( in the support area ) in particular ., we had to make changes to the delivery and... See more

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Rated 5 out of 5 stars

Super welcoming visit today at the Surrey showroom. Kamal was very helpful, the showroom had a beautiful layout of all sort of tiling, and I was able to leave with a few different samples, for free, i... See more

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Rated 5 out of 5 stars

We made the trip to the visit the Suffolk showroom and met the lovely Elize. We’d seen so many beautiful options of tile on their website but wanted to see them in real life as it’s a big purchase!... See more

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Rated 5 out of 5 stars

Despite the initial delivery issues, Laura was always available to help and resolve matters. When we had our own calamity with our builders, she kindly helped us locate additional tiles quickly and e... See more

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Rated 5 out of 5 stars

Melissa handled our request promptly, allowing us to receive the products within 48h and thereby allowing us to complete our project. We have been using Quorn Stones for many years now and will conti... See more

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Rated 5 out of 5 stars

Jade Cooling of Quorn Stone has handled our order in such a professional, efficient, and courteous manner. I cannot praise her highly enough. She responded to any email or phone inquiries in very good... See more

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Rated 5 out of 5 stars

I had to arrange the return of a pallet of marble tiles due to wrong size while coordinating a new delivery. Melissa handled everything brilliantly from start to finish. She was quick to respond, ve... See more

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Rated 5 out of 5 stars

This was our third visit to Quorn Stone at their beautifully presented showroom in Hertfordshire. We were greeted by Amanda who helped us to finalize our order. Amanda guided us through the process... See more

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Rated 5 out of 5 stars

We have ordered tiles from Quorn Stone previously (online), and were really impressed with the service and product. We took our first trip to the Hemel Hempstead showroom on the weekend and this cont... See more

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Rated 5 out of 5 stars

Easy to organize dedicated appointment. Ahmed Jamal was incredibly helpful and knowledgeable regarding the wide variety of tiles. Was able to choose and take a great selection of samples home. Fol... See more

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Rated 5 out of 5 stars

Quality products, lovely showroom and friendly and helpful staff! Shout out to Ahmed Jamal for walking us through the product range and the ordering process. Hopefully looking placing an order soon as... See more

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Rated 5 out of 5 stars

We visited the showroom in Gaddesden, it’s such a beautiful showroom with so many tiles to choose from. We initially went there as wanted to check a few colours we’d seen online and actually the colo... See more

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Rated 5 out of 5 stars

Our wall and floor tiles and they are just as we hoped, as described online and a beautiful quality. Shoutout to Lucy who very promptly resolved an issue we had with a couple of items, and enabled... See more

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Rated 5 out of 5 stars

I orderd the lullington beige stone effect porcelain tiles from Quorn Stone in the winter sale. They were easy to order and arrived on time. I needed to change the delivery which was no problem and wa... See more

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Rated 5 out of 5 stars

We visited Quorn Stone Hemel Hempstead and were welcomed by Louise. Louise was very helpful and knowledgeable, she also give us time to browse the store alone along with giving advice on all the diffe... See more

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Rated 5 out of 5 stars

Super service by Melissa who even identified an over order saving me money I didn’t need to spent. A delight to work with and v high attention to detail with her lovely, approachable manner . Thanks... See more

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Rated 5 out of 5 stars

Absolutely excellent experience with Karen at Quorn Stone, met with a cup of tea and biscuits, very informative but relaxed and subtle sales advice. Really appreciated the beautiful calm environment.... See more

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Rated 5 out of 5 stars

Elize was really helpful in showing us around the showroom. She gave valuable advice without being pushy. We were given the time to have a good look around without being rushed. The actual samples wer... See more

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Rated 5 out of 5 stars

Very helpful advice over the phone prior to showroom visit, and great service from Louise in store - really impressed with the quality of tiles and reasonable prices too. Will certainly be buying from... See more

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Rated 5 out of 5 stars

From the moment we stepped through the door, Gregory was very helpful in taking through the different options for our kitchen/dining area. He was informative about the functionality of each stone and... See more

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Rated 5 out of 5 stars

We had an absolutely outstanding experience at the Surrey Showroom this afternoon. From the moment I walked in, I was impressed by the incredible selection and the useful way everything was displa... See more

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Rated 5 out of 5 stars

Quite easily one of the nicest showrooms we’ve ever visited! The staff were so friendly and helpful and the products and atmosphere were absolutely stunning. We will most definitely be back to order a... See more

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Rated 5 out of 5 stars

First time visitor to the Quorn showroom and was greeted by Ezgi Cokyasar who was extremely courteous, polite and knowledgeable. She was able to advise us what was best for our project and we were cer... See more

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Rated 5 out of 5 stars

Being able to order samples of difficult products to travel and see is so helpful. Samples have come fast, beautifully presented and well detailed. As such am placing an order this week after looking... See more

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Rated 5 out of 5 stars

Fabulous experience! Karen talked me through all the options and was very knowledgeable. Lovely showrooms, with lots of different examples of the tiles laid . And very competitive price wise. Highly... See more

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Rated 5 out of 5 stars

Brilliant service from Quorn Stone - clear communication, swift delivery and excellent product. The tiles look fantastic in my new ensuite! During our renovation we needed to order a few additiona... See more

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Rated 5 out of 5 stars

I visited Quorn Stone Solihull this morning. On arrival Gregory instantly offered some help - I really needed it, so much choice! Gregory spent oven an hour with my going through the options and check... See more

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Rated 5 out of 5 stars

The samples arrived promptly and they were gorgeous. We had some technical questions before placing our order and Morgan was absolutely amazing. She answered all our queries and made all the processe... See more

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Rated 5 out of 5 stars

Since I first made contact with Quorn Stone a year and a half ago, the customer service has been second to none. I dealt with Rebecca in Quorn Stone and she has been so helpful when answering all ou... See more

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Rated 5 out of 5 stars

Really helpful staff and a great location. Tiles are gorgeous and the staff spend time with each client helping them choose and never making you feel rushed. Thank you so much! Will definitely be orde... See more

Company replied


Company details

  1. Tile Store
  2. Flooring Store
  3. Home Improvement Store
  4. Stone Supplier
  5. Tile Manufacturer

Written by the company

This year marks a truly special milestone for all of us at Quorn Stone. As the second generation to lead our family business, we are incredibly proud to be celebrating 30 years. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Made choosing a floor a real pleasure!

From start to finish - everything was excellent. Having traipsed round tile shops and visited every online flooring site, it was refreshing to find Quorn Stone: a lovely welcome and unhurried help from Kamal; tiles and colour schemes beautifully laid out to infuse excitement and inspiration into our choice. Stock checked immediately and delivery in a few days. As for the tiles themselves...they really have given the wow factor to our new kitchen. For sure, we'll be back for the bathroom..

February 27, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us such a lovely review. We are so pleased to hear about your positive experience with QS and Kamal in our showroom. We will be sure to pass on your kind words! We look forward to hearing from you again for your upcoming bathroom renovations!

Rated 5 out of 5 stars

Super welcoming visit today at the…

Super welcoming visit today at the Surrey showroom. Kamal was very helpful, the showroom had a beautiful layout of all sort of tiling, and I was able to leave with a few different samples, for free, in accordance to my needs. Have not yet purchased anything so unsure of that process, but would recommend a visit for any tiling needs!

February 26, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us such a positive review, Manon. We are pleased to hear that you enjoyed your visit to our showroom and will pass on your lovely words to Kamal. We hope to see or hear from you again soon!

Rated 5 out of 5 stars

Olivia's the best

Olivia's the best - resolved my broken tile issue incredibly efficiently and professionally. You're luck to have her!

February 26, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a positive review, Elliot. We are pleased to hear that Olivia was able to help resolve any issues promptly and will definitely pass on your kind words!

Rated 5 out of 5 stars

Delivery problems overcome!

We’ve had some issues accepting deliveries to our property & Olivia was so accommodating & went above & beyond to help resolve our issues. Great service!

February 25, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making time to leave us a review, Laura. We are happy to hear of your positive experience with QS and Olivia will be so pleased to hear your kind words!

Rated 5 out of 5 stars

Melissa handled our request promptly

Melissa handled our request promptly, allowing us to receive the products within 48h and thereby allowing us to complete our project.
We have been using Quorn Stones for many years now and will continue to do so on the back of the positive experience.

February 25, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review, Marguerite. Melissa will be so pleased to hear your kind words and we thank you for being a loyal customer over the years. We wish you the best in your renovation and hope to hear from you again in the future!

Rated 1 out of 5 stars

Very inflexible delivery

A lovely range of tiles, nicely displayed and competitive pricing. We soon found one we liked and tried to order it. Unfortunately that's where the problems started.
We have a very long drive, about 100m past the gates. Obviously we want the tiles left by the house, not dumped 100m away the other side of the gates, but that is all they would do. I understand they use a pallet truck, so I get that they need flat access, but that's not an issue, it's all flat with no kerbs, They just said they wouldn't come on to our property!

Update following Quorn's response - this is absolutely not true! Nobody has tried to contact me by phone or email. As such, I cannot "respond to the attempted contact". Your store team have both my email and phone number. All I have had from them is messages saying they cannot help.

February 25, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your feedback. We’re very sorry that your delivery did not go as expected and understand how disappointing this must have been.

As soon as the issue was raised, the Head of Customer Support from Quorn Stone escalated it directly to PalletForce as this is not what we expect from our haulage partners. We believe they have attempted to contact you several times by phone to apologise and provide an update on the actions taken. In addition, the Head of Customer Support has also tried reaching out by both phone and email to ensure the matter is addressed promptly and appropriately.

We are committed to resolving this for you and making sure you receive the service you expect. If you’re able to, please respond to one of the attempted contacts or let us know the best way and time to reach you, and we will ensure someone connects with you as soon as possible.

Rated 5 out of 5 stars

Olivia was very helpful with my order…

Olivia was very helpful with my order and helped to accommodate my request. Very efficient service

February 25, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, HM. We will be sure to pass on your kind words to Olivia and hope to hear from you again in the future!

Rated 5 out of 5 stars

We received our samples very quickly

We received our samples very quickly. They were well wrapped and in a cardboard box. They are a good size and each has a label giving details on the back.

February 24, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Lorraine. We will be sure to pass your kind words onto our Samples team and hope you are loving the tiles you received. We hope to hear from you again soon!

Rated 5 out of 5 stars

Excellence in Customer Service

We haven’t yet taken delivery, but the customer service adviser I spoke with, Melissa, was friendly and polite and very helpful in assisting me with arranging delivery for such a large amount on the date I needed. She ensured I was going to have the necessary equipment for my delivery to enable it to be left where I would need it, and even tried to save me the extra payment necessary for the equipment by sharing the delivery schedule with another order, I couldn’t due to our own scheduling but it was very good of her to try. If their customer service is anything to go by I am sure I will love my new tiles

February 24, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a lovely review, Branches of Birch. We are so pleased to hear of your positive experience with QS and Melissa in our Customer Support team. We will be sure to pass your kind words on to Melissa. We look forward to you receiving your new tiles and wish you the best in your renovation project!

Rated 5 out of 5 stars

Fantastic Tiles & Service!

We popped in to the Loughborough Quorn Stone store after stumbling across them online - what a gem of a place it is! Beautiful, carefully curated options, we were spoilt for choice. The lovely Jasmine helped finalise our selections with her solid product knowledge and zest for the industry which really shone through. She even allowed our dog to pop in and give the final sign off which was fab. All in all, we felt in very safe hands and are very excited for our order to arrive. We will be recommending you and visiting again for sure - Thank you!

February 21, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us such a positive review, Agathis! We will be sure to pass on your kind words to Jasmine who will be so pleased. We can't wait for you to receive your tiles and wish you the best in your renovation project!

Rated 5 out of 5 stars

Great customer experience

Great customer experience, Laura was prompt and helpful in her reply to my queries. I have placed 2 orders with Quorn and I am extremely happy with both.

February 23, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us such a positive review, Sian. We are so pleased to hear Laura was of great help in completing your order with us and we wish you the best in your project!

Rated 5 out of 5 stars

Must helpful

Must helpful. Great to have a showroom rather than buying online and hoping for the best.

February 22, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a positive review, Nick!

Rated 5 out of 5 stars

I cannot praise Quorn Stone enough.

I cannot praise Quorn Stone enough.

We originally purchased marble hexagon tiles from Mandarin Stone at £195 per m². Not only was the equivalent marble from Quorn Stone around £50 per m² cheaper, but the quality was in a completely different league.

With Mandarin Stone, we encountered numerous chipped edges and, more importantly, extremely inconsistent spacing between the individual pieces, some gaps were huge while others were almost touching. Despite this, Mandarin Stone would not accept that the tiles were sub-standard, even after our professional tiler advised that he would not install them. The contrast in customer service between Mandarin Stone and Quorn Stone has been night and day.

I phoned Quorn Stone in Leicestershire and spoke with the lovely Jasmine Tanner, who was incredibly understanding of our concerns and immediately arranged a free sample to be sent out. It arrived very quickly and in beautiful packaging, thank you, Jasmine.

I then spoke with the lovely Geena Patel, who went above and beyond by arranging for the warehouse to send photos of the actual marble sheets so we could inspect them before collection. As this was a three-hour round trip, it gave us complete confidence that we were collecting a great product. When we picked up the tiles, we were absolutely delighted—hardly any chipped edges and perfectly consistent spacing.

The day before fitting, I realised I had somehow miscalculated the number of sheets we needed. This was on a Sunday, so I emailed Geena asking whether there was any chance we could collect more on Monday. Although the store isn’t open on Sundays, Geena replied before 9am on Monday morning and did everything she could to help secure the additional three sheets. While same-day collection wasn’t possible, she arranged collection first thing the following morning, which completely saved the day.

So far, we have ordered the Arles Gris 200×200 Decorative Porcelain tiles and the Carrara Oro Honed Marble 2" Hexagon Mosaic. Both products have been flawless and look absolutely stunning. The quality has been outstanding, especially given the lower price, but the customer service has been exceptional. A huge thank you to Jasmine and Geena for being so helpful and genuinely lovely to deal with.

February 20, 2026
Unprompted review
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Reply from Quorn Stone

Thank you so much for carving the time to write such a thoughtful review, James! We are so sorry to hear about your poor experience with Mandarin Stone. We always aim to give excellent customer service and to provide the absolute best quality in our products so we are so pleased to hear of your high praise to QS. We will definitely pass this on to Geena and Jasmine who were able to help resolve your problems and find you the best tile options for you. We wish you the best in your renovation projects and hope to hear from you again in the future for any more upcoming projects!

Rated 5 out of 5 stars

It’s one of the best tile/stone…

It’s one of the best tile/stone showrooms I’ve been. Very clean, nice displays, you can see all products in a nice setting. Amanda was very helpful and showed us around and answers all our questions.

February 21, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review, Agata. We appreciate your kind words and are so pleased to hear of your positive experience at QS with Amanda!

Rated 5 out of 5 stars

Love our tiles from Quorn Stone.

Love our tiles from Quorn Stone.
Had a small issue with a broken tiles on delivery and Melissa sorted this for us straight away, very responsive.
Would recommend.

February 22, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a review, Lauren. We are glad to hear Melissa was able to resolve this for you quickly and hope to hear from you again in the future for any more renovation projects!

Rated 5 out of 5 stars

Tess was brilliant

Tess was brilliant. Very knowledgeable and super friendly

February 21, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review, Steve!

Rated 5 out of 5 stars

Great experience visiting showroom

Great experience visiting showroom. Louise was patient, answered all our questions, requested sampled and clarified all our questions. The atmosphere was lovely and it was a great experience.

February 14, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Sanjay. We will be sure to pass on your kind words to Louise and are so pleased to hear of your positive experience with QS.

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