Utilizing User-Generated Content In Ecommerce

Do you sometimes feel frustration, as you are building a product to get the management off your back, rather than address the users? Here are 6 ways to become user-centric again: 1) Prioritize in a transparent way This is a great place to start. If your backlog is prioritized based on data and potential opportunity, risk, and cost, it will be easier to put forth user-centric initiatives ahead of those that came from upstairs. At the very least, you will have a good basis for an educated discussion. 2) Utilize users' perspective using user stories and personas If your team understands the users and their problems, it will be easier to craft something great that will later appeal to the same users. Just keep up the empathy of creating something by people for other people, and not get some metric magically go up! 3) Understand user problems If everyone in the company can see the themes that come from user feedback, it will be way harder to ignore it in favor of some corporate nonsense. Let those voices be heard by everyone! What if there are 100,000s of voices? Here is where this post's partner comes in: Productboard , and their new release: Productboard Pulse. It's a powerful new tool you can use either as a standalone solution or to elevate your work within an existing Productboard product management suite. This new AI will help you make sense of all the feedback and comments, quickly transforming them into actionable, user-centric tasks. Check out the comments for more details :) Now, back to the post: 4) Have the NPS and user ratings at the forefront The same goes for a single metric representing the general product sentiment. If the number is low or, worse, is going down and everyone can see that, the responsible Product Manager has to react. 5) Focus on your product goals Now, upstairs mandates might not be the only distraction you face when trying to improve your product. To survive them all, focus on one thing: your product goals. This will allow you to demonstrate you are doing what you are asked for and you can use user feedback and points 1-4 to pursue those goals. Thus, it's like killing 2 birds with 1 stone. However, you can also simply: 6) Have the confidence to say "No" Not all company/legal/management requests can be ignored. Sometimes changing the law or a wider company initiative will require you to comply and that is OK! However, there will also be times when someone will try to force your compliance. This is where you need to be confident, and exercise your Product Manager's independence, especially when there is no data to support a specific request. There you go! My 6 ways you can become a user-centric Product Manager. Do you put your users first in your product? Sound off in the comments! #productmanagement #productmanager #usercentricity

Demand gen is utterly broken. It's overly complicated & lacks the soul and creativity that consumers deserve. I promise there's a better way. Here's the 3-pronged content engine we're building for companies at storyarb: Principles: - Treat your content as the product, not as marketing for another product - Unique insights + Unique voice + Unique packaging = Unique content - Pick topics that make your Market of 1 better at their job Channels: 1) Deeply researched long-form content Purpose: create data-driven OR interview-based website content that is deep enough & insightful enough such that a reader feels the need to bookmark & reference later. Good examples: Lenny Rachitsky: "How the biggest consumer apps got first 1,000 users" - Lenny interviewed hundreds of founders, identified patterns, and broke down the seven strategies consumer apps used to grow. Carta: "State of Private Markets: Q3 2024" Report - Using tons of internal funding data by Carta customers to pull together trends in startup funding for the quarter. HubSpot: "My First Million's Business Idea Database" - Aggregating & organizing 57 startup ideas shared by past MFM podcast guests into an e-mail gated database 2) Editorial email newsletter Purpose: create the best industry read for your market of 1 that allows you to build an owned audience of current/future customers. Good examples: - Content Examined by Alex Garcia: the best read for consumer content marketers, which acts as a perfect nurturing tool for his community, course, and agency - Big Desk Energy by Tyler Denk 🐝: a window into building a high-growth startup as it's happening by the founder of beehiiv - Exploding Topics: a snapshot of 4 emerging trends (based on google search data) that founders & investors should be aware of. 3) Personal brand social content Purpose: allow your market of 1 to build a parasocial relationship with your company through 1-4 personalities (execs, founders, etc) who enable connection with your faceless brand. Good examples: - Adam Robinson: fully transparent monthly breakdowns of his companies' (Retention.com & RB2B) performance with lessons learned & plans to fix key issues - Peter Walker: Head of Insights at Carta uses first party data from the company to share unique startup ecosystem trends + his own POV - Kieran Flanagan: AI & GTM expert who shares deep marketing insights, playbooks, and predictions that help build his & HubSpot's brand If you want help building this 3-pronged engine at your company, shoot me a DM or email at alex@storyarb[.]com.

This is the most underrated shift in marketing, and no one is talking about it. - We talk about brand vs. performance - We talk about whether demand can be created or tapped into - We talk about zero-party data and the death of cookies But there's a bigger conversation we're missing: the fundamental SHIFT in consumers themselves. The internet's novelty has faded. It used to feel like a small town where everyone knew each other. Today, it's more like New York City, and everyone has to find their version of Cheers. (The bar where everybody knows your name!) Scrolling short-form videos is the new normal, but comments and public engagement are declining. In every keynote, I bring this up, and the audience nods collectively because they know it to be true. We consume publicly but engage privately – in Slack channels, LinkedIn DMs, Team calls, and good old email forwards. Marketers, wake up! We need to adapt to this new reality: 👉🏽 Focus on creating content that resonates deeply. Establish a POV, not just chase trends. Make viewers stop and think, even if they don't leave a comment. 👉🏽 Infiltrate the "private spaces." Find ways to reach consumers in their preferred communities through targeted messaging, earned media, and influencer marketing. 👉🏽 Rethink what engagement means. Likes and shares are just the tip of the iceberg. Focus on brand loyalty, third-party credibility, and positive word-of-mouth, knowing this happens behind closed doors. This fundamental shift in consumer behavior is the marketing game-changer we've all overlooked. To address it, we must embrace new rules of influence. #marketing #b2b #consumerbehavior #socialmedia #contentmarketing

Tactic 2 for influencing stakeholders from Jules Walter: Frame your message from their POV (not yours) It’s more effective to speak their language and demonstrate how your proposal will help them reach their goals, not yours. Stakeholders are focused on their own problems and are more receptive to proposals that address what’s already top of mind for them. A few years ago, when I was leading Monetization at Slack, we began to encounter diminishing returns in our product iterations, and we needed to take a bigger swing to re-ignite revenue growth. To do that, I spearheaded a controversial project to experiment with a new approach to free-to-paid conversion. The CEO, Stewart Butterfield, had strong reservations about the project. I knew from his previous statements that he didn’t want the company to be thinking about ways to extract value from users, but rather ways to create value for them. We had scheduled a review with the CEO and a few of his VPs to discuss the proposal. Since he was intensely user-driven, I framed the entire proposal around the benefits it would have for users (the CEO’s POV) rather than emphasizing the revenue impact of the project (our team’s goal). I started the meeting by anchoring the proposal on user-centric insights that we shared in a deck: - “About 10% of purchases of Slack’s paid version happen from users in their first day on Slack.” - “Paid users find more value and retain better. Yet we make it hard for people to discover that Slack has a paid version that’s more helpful.” - “How do we help new teams experience the full version of Slack from the start?” Once we framed the issue with this user-centric lens, the CEO was more open to our proposal and let us try a couple of experiments in this new direction. This user-centric framing also got the cross-functional team more excited and set an aspirational North Star with clear guardrails, which then enabled various teammates to contribute productively to the project. After we tested two iterations of our monetization experiment, we landed on a version that resulted in a significant increase in revenue for Slack (a 20% increase in teams paying for Slack) and we used what we learned to shift Slack’s monetization strategy into a new, more successful direction. Full set of tactics here: https://lnkd.in/gezP2EDw

I consult businesses for $3K/hour on how to double or triple their organic traffic. Here’s 5 of my best, non-obvious advice for 2025: 1. Start optimising for AI chatbot visibility Over 71.5% of consumers now use LLMs for search to complement Google. • Structure content clearly. Use bullet points, concise intros, and proper H2s so AI can summarize your info easily. • Publish original stats, examples, and expert perspectives. AI prioritizes unique, first-hand insights. • Add schema markup. Use FAQ, How-To, and Product schema to boost AI readability. • Build domain authority with consistent mentions and authoritative backlinks. Chatbots prioritize trustworthy sources. • Monitor citations. Use tools like AlsoAsked, Bing Chat, or Perplexity to see where your brand shows up, and reverse-engineer what works. 2. Create topical clusters Google’s moving from keyword-based indexing to topic-based indexing. That means: • Build pillar pages and surround them with 10–20+ related articles. (depending on topic size) • Cover every question and angle around your niche. (Use ChatGPT or Ahrefs to come up with content ideas) • Link internally in a way that mimics expert knowledge architecture. • Update older pages with new stats, examples, and links to new content to keep your topical coverage fresh. 3. Focus on user-centric SEO Google prioritizes user experience signals now more than ever. • “Last-click satisfaction” tells Google your site ended the search. If users pogo-stick back to the SERP, your rankings are toast. • Format pages to be scannable and easy to read. Use short paragraphs, strong subheadings, and clean layouts that guide the reader's attention. • Prioritize user intent, not just search terms. Understand what the searcher really wants and deliver it fast. 4. Double down on video and visual content 60% of users say they prefer video over text when learning something online. Google knows it. And they’re adjusting the SERPs. To stay competitive: • Embed short-form videos that summarize your content to boost dwell time and increase value for skimmers. • Use VideoObject schema to help search engines index and feature your videos properly. • Add custom visuals, charts, or infographics. They make your content more engaging, reduce bounce, and boost backlinks. • Repurpose blog topics into YouTube videos targeting the same keywords. This doubles your chances of appearing in both search and AI-generated results. 5. Focus on bottom-of-funnel keywords and CRO Informational queries now trigger AIOs 59% of the time. To stay profitable: • Focus on commercial intent keywords like "[product] vs [product]" and "best [product] for [specific need]" (these trigger AIOs only 3-5% of the time) • Maximise revenue from your traffic by testing different headlines, CTAs, and page layouts to improve conversion rates. • Install heat map tools (like Hotjar/Mouseflow) to get invaluable data on user behavior and fix potential friction points.

The rise of creator economy tech is real. But building tools for creators isn’t enough. You need creators to 𝐀𝐂𝐓𝐔𝐀𝐋𝐋𝐘 use them. Creator acquisition has become one of the most strategic priorities for creator-focused tech companies. In a crowded market, it’s not just about features. It’s about standing out, building real engagement, and getting creators excited from day one. So I asked five standout companies in the creator space: "What’s one specific way you’ve strategically built engagement and excitement to bring creators onto your platform?" 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐬𝐡𝐚𝐫𝐞𝐝: 🔹 Neal Jean at Beacons AI emphasized the power of personalization. His team uses data and AI to craft beautiful, pre-built link-in-bio pages even for creators who haven’t signed up yet. That proactive approach gives creators a tangible reason to join. 🔹 Will Baumann at Fourthwall shared how success starts when creators feel proud of their product. Once a sample is ordered, the team initiates a personalized onboarding sequence, including a strategy call to co-develop a launch plan tailored to the creator’s audience. 🔹 Rob Balasabas 💙 Uscreen at Uscreen leaned into the value of IRL connection. Through curated dinners, local meetups, and high-touch events, the team doesn’t just sell software. They create intentional communities where creators feel seen, supported, and inspired. 🔹 Sherry Wong at Roster turned hiring into content. Their "Hiring Challenges" tap into existing creator behavior, making the hiring process time-bound, community-driven, and shareable. That’s how Roster went viral without spending a dime on paid ads. 🔹 Cat Valdes at Mavely / Later stressed the importance of authenticity. By being transparent about what works (and what doesn’t), and backing it up with favorable commission rates and bonuses, she builds long-term trust and buy-in from creators. These companies all take different paths, but they share one thing in common: they lead with intention, value, and empathy for the creator experience. 𝐈𝐟 𝐲𝐨𝐮'𝐫𝐞 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐟𝐨𝐫 𝐭𝐡𝐢𝐬 𝐬𝐩𝐚𝐜𝐞, 𝐚𝐬𝐤 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟: why should a creator care about your platform? And what will make them stay? The most effective platforms are the ones that think beyond onboarding and focus on long-term creator engagement from day one.

Are your clients seeing your social proof as a red flag? Imagine you're about to close a deal. You share glowing testimonials, impressive case studies, and name-drop high-profile clients.  You expect your prospect to be blown away.  But instead, they hesitate, and the deal stalls. What went wrong? Social proof can backfire when it feels irrelevant, overused, or disingenuous.  Instead of building trust, it creates skepticism. 🚩 The Misstep If your testimonials don’t align with your prospect's pain points or industry, they may feel disconnected. Worse, if it seems like you're hiding behind big names rather than addressing their specific concerns, they’ll tune out. ✨ The Fix Make social proof work for you by tailoring it to your audience. 1️⃣ Show the Right Proof Highlight testimonials or case studies from businesses like theirs. Use examples that address the challenges they’ve shared. 2️⃣ Make it Human Avoid overly polished stories. Prospects connect with real struggles and relatable wins, not generic praise. 3️⃣ Let Them Imagine Themselves Position your customer success stories as a blueprint for their potential results. Here’s how to change the script: Instead of: “We’ve worked with global brands like XYZ.” Try: “Here’s how we helped a business like yours save 25% on operational costs within three months.” Social proof isn’t about showing off.  It’s about showing up for your prospect’s needs and priorities. What’s one way you’ve tailored social proof that made a difference in closing a deal? Share your experience below! #salespsychology #buildingtrust #customerfocus #salesstrategy #salesleaders #closedeals #sellingtips #trustbuilding #customersuccess

Slapping “community-led” into your brand positioning doesn’t magically make it true. Because if what you’re calling a “community” is really just: - A one-way email blast - A WhatsApp group with no interaction - A silent audience politely lurking because they don’t know what they’re meant to say… Then what you’ve got is an audience. There’s nothing wrong with having an audience, by the way. But don’t confuse people watching with people connecting. Real community-led brands do things differently: - They don’t just speak at their audience, they co-create with them - They build rituals and reasons for people to engage beyond product updates - They listen, tweak, involve - not just broadcast It’s not always loud and ain’t always sexy. But it’s consistent, intentional and centred around actual people - not just a content strategy or GTM feature. Look at Strava. They didn’t just build a fitness app, they built a behaviour loop. You show up because others do too. You cheer each other on. That, my friends, is community. If your people aren’t engaging, it’s not always an awareness issue. Sometimes, they’re just not being given anything to belong to. And calling it “community” without the trust, participation or two-way value exchange is simply just marketing. Again, that’s okay. But remember: you’re not building a community if no one’s talking to each other. P.S. We now have over 500+ members in our Nexus Femtech community. All built on a SHARED purpose. 🤝

While auditing content for an Entrepreneurship course at UNSW Arts, Design & Architecture I discovered a secret. The secret to enhanced user-centric innovation: We often get "stuck" with what we're taught, and this sometimes affects how we think. We all learn about Design Thinking as a standalone tool, but there's MUCH MORE to it. Integrating Design Thinking, Lean UX, and Agile methodologies creates a powerful framework for driving user-centric innovation. Here's how it works: → Design Thinking: for deep empathy and problem definition → Lean UX: for rapid prototyping and validation → Agile: for iterative development and delivery ... And what happens when each is missing? • Without Design Thinking = "Misunderstanding" • Without Lean UX = "Wasted Effort" • Without Agile = "Stagnation" Combining these methodologies offers a holistic approach. Concept Exploration + Iterative Experimentation = Needs-and-Pain-point Discovery The initial stages emphasize brainstorming and prioritizing insights, leading to hypothesis formation that guides subsequent experiments. Continuous experimentation allows for the revision of hypotheses based on real user feedback, creating a dynamic loop of learning and adaptation. Here's how to integrate them: 1/ Design Thinking: Start with empathy. Understand your users deeply before defining the problem. 2/ Lean UX: Prototype quickly. Validate your ideas with real users early and often. 3/ Agile: Iterate. Develop in short cycles and adapt based on feedback. As teams build and explore new ideas, they foster collaboration across disciplines, leveraging diverse perspectives to refine solutions. This integrated framework not only enhances the customer experience but also drives sustainable growth. This helps founders ensure they remain competitive and relevant in their respective industries. George Dr. Kelsey Burton Yenni 👀 LESSGO!

To build emotional resonance, you need to connect with your audience on a personal level—and that starts with knowing them deeply. This goes beyond basic demographics like age, location, or income. Emotional connection happens when you understand their values, fears, and motivations. → Start by observing conversations in your niche. Look at social media comments, forums, or community spaces where your audience hangs out. → Pay attention to the language they use—what words and phrases pop up often? These conversations provide clues about their emotional triggers and concerns, which you can reflect in your messaging. → Conduct open-ended surveys that ask “why” questions rather than just “what” questions. For example, instead of asking which features they like, ask why those features matter to them. This reveals the emotions behind their preferences, helping you create messages that align with their deeper needs. → Lean into behavioral data. What content do they engage with the most? Which emails get opened and which links get clicked? Patterns in behavior tell a story—identify what topics capture their interest and shape future content around those insights. → Build personas that reflect real challenges and aspirations. Instead of general personas, create living profiles that evolve as you learn more about your audience. Use specific examples or anecdotes that help your team see the audience as individuals, not just statistics. → Most importantly, listen without assumptions. Don’t assume you know what your audience wants—stay curious, ask questions, and let their responses shape your strategy. When your audience feels understood, your content naturally becomes more engaging and emotionally resonant. Knowing your audience deeply means being present in their world. When you tap into their motivations and speak directly to their fears and aspirations, your message cuts through the noise and builds meaningful, lasting connections. #storytelling #marketing #customermarketing