Retail & Merchandising

In my years of leading retail strategy, I’ve seen countless 'tech revolutions' fail the customer. This week, ZARA might have actually cracked a milestone. Zara quietly launched an AI-powered Virtual Try-On this week. It works. It’s fast. And the quality feels… right. As someone who never really enjoyed trying clothes in a fitting room, I found myself intrigued, and, honestly, impressed. The tech is finally catching up to the promise. But this is about more than convenience. Imagine a world where we try on styles we wouldn’t dare pick up in-store. Where play, identity, and expression aren’t limited by body type, time, or confidence. Empowering, isn’t it? On top of this, scaling this tech means fewer returns. That's a massive victory for retail margins and an even bigger one for the planet. What would you try on, if all it took was a tap? #AI #Innovation Video source: Reda

IndiGo (InterGlobe Aviation Ltd) CRISIS WASN’T IN THE SKIES. IT WAS IN THE LEADERSHIP CABIN. Three things stood out. One: Employees were left alone to face furious customers. No leader should ever let that happen. If you don’t stand by your people in a storm, don’t expect them to stand by your customers in the sun. Customer experience collapses the moment employees feel abandoned. Two: In any crisis, honesty is the only strategy that works. This time, the communication wasn’t transparent. When leaders hide the full picture, years of goodwill can disappear overnight. A crisis can earn trust, but only if you tell the truth. Three: The belief that “we are too big to be ignored” has ended more companies than competition ever has. Customers always have a choice. And if they don’t, they will create one. We shouldn’t watch the Indigo crisis like spectators. This is a reminder for every leader to build their own crisis blueprint. Because crises will come, when they do, your response becomes your reputation. There is more to business than profits. There are people, trust, and how you show up when it matters most.

One image just disrupted a £22 billion fashion empire more effectively than a thousand sustainability reports. 🔥 This isn't an official SHEIN campaign gone wrong. It's artist Emanuele Morelli's AI creation—a haunting visualisation showing what fast fashion's "affordability" really costs us. The image speaks volumes: a SHEIN billboard where the model's flowing dress transforms into a cascade of textile waste. Art communicating what statistics alone cannot. 5 uncomfortable truths this image forces us to confront: 1. The scale of fashion waste is staggering → 92 million tonnes of textile waste produced annually  → The equivalent of one rubbish lorry of textiles dumped every second  → Most fast fashion items designed to be worn fewer than 10 times 2. The business model depends on our amnesia → Constantly changing trends keep us buying  → Ultra-low prices remove financial friction  → Digital marketing creates artificial scarcity and FOMO  → We're trained to forget yesterday's purchases 3. The true cost isn't on the price tag → Environmental damage from production chemicals  → Microplastics shedding into water systems  → Supply chain ethics compromised for speed and cost  → Communities near production sites bearing health consequences 4. Our definition of "affordable" is broken → When clothing is cheaper than a coffee, someone else is paying  → True cost spread across communities, environments, and future generations  → Psychological cost of constant consumption never factored in 5. Solutions exist but require systemic change → Circular fashion models gaining traction  → Rental and resale markets growing rapidly  → Consumer awareness rising but needs to translate to behaviour While SHEIN isn't the only culprit in the fast fashion ecosystem, Morelli's artwork throws a spotlight on an uncomfortable reality we've normalised. What we wear reflects our values more than our taste. What is your wardrobe saying about yours? Image: Emanuele Morelli ♻️ Found this helpful? Repost to share with your network.  ⚡ Want more content like this? Hit follow Maya Moufarek.

For the past two years, CPG brands have been coasting on price hikes to keep revenue numbers up. And now? That strategy is running out of steam. I spend a lot of time talking to CPG leaders, and here��s what I’m hearing as we head into 2025: consumer confidence is weak, volume growth still hasn’t bounced back, and brands can’t rely on price increases anymore. The question I keep getting is—what now? - Global CPG sales grew 7.5% in 2024, but that’s down from 9.3% in 2023 and 9.8% in 2022. - 75% of growth came from price increases—not volume. Better than the 90% in 2023, but still not healthy. - Developed markets are slowing fast. U.S. & EU growth dropped to 4.5% in 2024, and volumes stayed flat. - Emerging markets are driving almost all global volume growth. They saw an 11% sales increase in 2024—twice the growth rate of developed markets. (Bain & Company) For the first time in years, raw material costs aren’t the #1 worry. Instead, every executive I talk to is worried about: 1. More competition for shoppers – Too many brands, not enough differentiation. 2. Consumers spending less – 80% of U.S. & EU shoppers are actively cutting back. 3. Retailers pushing back harder – The pricing power shift is real, and brands are feeling it. And if you look at where consumers are actually spending, the trend is obvious: ✅ Premium brands and private labels are thriving. ❌ Mass-market and mid-tier brands are getting squeezed. ✅ Shoppers want ‘value’—but that doesn’t just mean ‘cheaper.’ It means better quality, stronger differentiation, and clear benefits. So, Where Do CPG Brands Go From Here? - Volume needs to make a comeback. Price hikes won’t cut it anymore—brands have to focus on innovation, relevance, and real consumer connection. - Emerging markets can’t be an afterthought. If you’re only focused on U.S. and Europe, you’re missing the biggest growth engine. - Retailer relationships will define 2025 winners and losers. Brands that offer real category value (beyond price negotiations) will have the advantage. - If you’re stuck in the middle, you’re in trouble. Premium and private label are thriving—where does your brand fit? I’ve had so many conversations lately with CPG leaders trying to figure out their next move. If 2024 was the year of price hikes, 2025 is the year to rethink strategy. What are you seeing in the market? What’s the biggest challenge (or opportunity) for CPG this year? Let’s talk. 👇 #CPG #IndustryTrends #ConsumerGoods #RetailStrategy #FMCG #Executives

Cold digital interactions will destroy your D2C brand. Your beauty product is at risk of failing if you don’t address this. Industry is rooted in enhancing self-image and boosting confidence, goals that are inherently emotional. While online shopping is undeniably convenient, it often comes at the expense of personal interaction. This is especially problematic in the beauty sector, where purchasing decisions are often influenced by sensory experiences, personalized recommendations, and emotional connections. +64% consumers believe brands are losing touch with customer experience. +85% higher sales achieved by brands that emotionally engage. +68% women & 56% men choose beauty products based on how they make them feel. >>Online emotional challenges << →Lack of personalization in online transactions. E-commerce lacks the personal engagement of in-store shopping, such as trying products and consulting with beauty experts. →Absence of sensory experiences. Customers are unable to explore key sensory elements like texture, scent, and application when shopping online. →Overwhelming variety. The sheer number of options online can confuse customers and lead to decision fatigue without proper guidance. >>Strategies to build emotional connections<< →Transform brick and mortar stores into immersive experiences. Redefine your physical stores as experiential hubs where customers can enjoy personalized consultations, interactive product trials, and even beauty treatments. +30% boost in sales is seen in flagship stores that offer immersive experiences. →Retail as entertainment, retailtainment. Host creative pop-up shops, in-store events, and experiential retail activations to engage customers emotionally with unique deco, exclusive product offerings, and hands-on activities. +70% of beauty consumers value in-store experiences over online alternatives. →Leverage influencer trust. Partner with influencers who bring authenticity to your brand by sharing personal stories, reviews, and tutorials. Their relatability and trustworthiness create stronger emotional ties with consumers. +49% customers rely on influencer recommendations for beauty product purchases. →Build community through social media. Use social media to foster continuous engagement through live Q&A sessions, interactive content, user-generated campaigns, and community forums. +72% of beauty consumers discover products through social media. To finish. Despite the challenges of the digital era, the industry is finding ways to close the emotional gap with creative solutions like flagship experiences, influencer collaborations, virtual consultations, and community-driven marketing. Check out my curated collection of visuals to spark your next big idea. Featured brands: Benefit Glossier Kylie Cosmetics Marc Jacobs Molecula Miu Miu Nina Ricci Laneige Rhode #BeautyBusiness #EmotionalConnection #SocialBeauty #ExperientialRetail #InfluencerMarketing

Customers didn’t stop spending. Companies stopped serving. That’s the headline of an interesting article from CNN, which is linked in the comments. As we move into retail earnings season, it’s important to keep this nugget of truth in mind. A lot of companies, especially those which are performing badly, will blame external factors like the economy. Is this valid? Sometimes; but more often than not, it isn’t. The chart below partly shows this. It maps the Q1 revenue growth for retailers against customer satisfaction scores from the same period. We measure 42 different aspects of satisfaction on our consumer panel, and the scores below are an average. There is a general trend. A lot of low- or no-growth companies like CVS, Walgreens and Kohl’s also have low satisfaction scores. Basically, they’re not getting things right for customers. Comparatively, retailers like Dick’s, Abercrombie, TJMaxx, Amazon, Walmart and so forth, broadly satisfy their customers and secure growth. The most interesting part, however, is the top left: companies that have good satisfaction scores but are not generating much growth. Generally, these are firms that have some can, genuinely, blame external factors. Home Depot and Lowe’s are excellent retailers, but they’re coming off enormous revenue growth during the pandemic at a time when the housing market is incredibly soft. And Bath & Body Works is still resetting after the big home fragrance surge during the pandemic and is facing stiffer competition. The lesson is don't automatically believe the excuses. Look and see what other things are driving success, or failure. #retail #retailnews #perfromance #economy #customersatisfaction __ Chart shows Q1 growth rates against customer satisfaction scores from 0 to 100 for the same period.

When L'Oréal uses AI to create new hair colors based on social media trends, they're in salons within weeks. Kraft Heinz—dead last in our study—still takes months to tweak a formula. After analyzing 26 major CPG companies at IMD's Center for Future Readiness, I discovered what separates winners from losers: The most future-ready companies treat consumer data like insider trading information. BACKGROUND: CPG in 2025 is brutal. Inflation persists. Gen-Z demands sustainability without premiums. Tariffs reshape supply chains daily. McKinsey & Company identified 150+ AI use cases for CPG transformation. Only 5 of 26 companies actually execute them. THE REVELATION: Coca-Cola didn't randomly launch Topo Chico Hard Seltzer. Their AI spotted the trend through social listening while competitors debated in boardrooms. By launch, they'd secured distribution nationwide. That's not innovation. That's prediction. What separates the top 5: L'Oréal (#1): 3.5% of sales to R&D. AI analyzes preferences real-time. Virtual try-on apps. Creates products from social trends. A 110-year company with startup velocity. The Coca-Cola Company (#2): Democratized AI internally. Every manager accesses demand forecasting. They analyze weather + social sentiment + sales simultaneously. These aren't tech companies selling beauty and beverages. They're prediction machines that happen to make products. THE WINNER'S FRAMEWORK: 1. AI at scale, not in pilots Winners integrate into workflows. Losers run demos. 2. Supply chains that anticipate Real-time visibility + AI forecasting = competitive firepower 3. D2C as intelligence goldmine 73% use multiple channels. Mine every interaction. 4. Disrupt yourself first Coca-Cola launched Costa Coffee, hard seltzers. Grew. Kraft Heinz protected legacy brands. Shrank. 5. Sustainable without premium Gen-Z spending hits $12T by 2030. They demand action at everyday prices. —— The inconvenient truth: Most CPG companies treat data like reporting instead of radar. Winners don't predict trends—they're already shipping products while competitors debate. Technological patience (knowing when to scale) + organizational agility (pivoting fast) = market domination. Three years from now, every CPG company operates like L'Oréal. Or they don't operate at all. P.S. Full Future Readiness Indicator here: https://bit.ly/3YTBzbX

Replenishment isn’t a side feature, it’s a force multiplier. This is a big mistake. We’ve seen replenishment flows outperform promos and win-back emails combined. They convert better every time with the right timing and zero customer effort. Brands overspend on ads to win new customers, then forget to win them again. They need to predict exactly when a customer needs to repurchase and trigger the message at the perfect moment. Not too soon, not too late. Just right. ++ 𝗪𝗵𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗗𝗼𝗻’𝘁 𝗥𝗲𝗼𝗿𝗱𝗲𝗿 – 𝗔𝗻𝗱 𝗛𝗼𝘄 𝘁𝗼 𝗙𝗶𝘅 𝗜𝘁 ++  𝗧𝗵𝗲𝘆 𝗙𝗼𝗿𝗴𝗲𝘁 ✅ Fix: Replenit’s AI triggers proactive reminders across channels exactly when customers are likely to run out, via the brand's own marketing automation vendors, without any migration. 𝗣𝗼𝗼𝗿 𝗧𝗶𝗺𝗶𝗻𝗴 𝗼𝗿 𝗖𝗵𝗮𝗻𝗻𝗲𝗹 ✅ Fix: Multichannel orchestration (SMS, push, email) with personalized timing based on consumption behavior. 𝗡𝗼 𝗖𝗹𝗲𝗮𝗿 𝗜𝗻𝗰𝗲𝗻𝘁𝗶𝘃𝗲 ✅ Fix: Smart upsell bundles, urgency messages (“running low?”), and loyalty integration improve reorder ROI.   • Food & Beverage, pet food and treats, wellness & beauty products hold the highest repeat purchase potential, being very high due to frequent, perishable-driven consumption patterns. • Online groceries and FMCG rank high in habitual/impulsive behavior, presenting a strong fit for mobile push and SMS-driven replenishment campaigns. Brands like Glosel turned a leaky bucket into a revenue engine with Replenit’s AI-powered multichannel replenishment flows. 🚀 53.75% more automation revenue 🛒 +28% higher AOV 📲 100% of the Multichannel approach, email, SMS & Push channel revenue -12X Higher Engagement Rate Why does it work? Because Replenit activates timely, no-effort reorders across email, SMS, push, and more. Most brands forget to remind customers. ++ 𝟯 𝗧𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗥𝗲𝘁𝗮𝗶𝗹𝗲𝗿𝘀 ++ 1️⃣ Make Replenishment an Always-On Growth Engine Don’t treat it as a postscript. Integrate replenishment flows as a core revenue pillar in your retention strategy. 2️⃣ Automate Across Channels With Smart Triggers Use AI-powered solutions to trigger SMS, email, and push notifications based on usage cycles, not guesswork. 3️⃣ Track and Optimize With First-Party Data Loops Leverage Replenit’s dashboards to identify top retention products, run experiments on timing, and iterate continuously. 𝗧𝗼 𝗮𝗰𝗰𝗲𝘀𝘀 𝗮𝗹𝗹 𝗼𝘂𝗿 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗳𝗼𝗹𝗹𝗼𝘄 ecommert® 𝗮𝗻𝗱 𝗷𝗼𝗶𝗻 𝟭𝟰,𝟮𝟬𝟬+ 𝗖𝗣𝗚, 𝗿𝗲𝘁𝗮𝗶𝗹, 𝗮𝗻𝗱 𝗠𝗮𝗿𝗧𝗲𝗰𝗵 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲𝘀 𝘄𝗵𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲𝗱 𝘁𝗼 𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝘁® : 𝗖𝗣𝗚 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗚𝗿𝗼𝘄𝘁𝗵 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿. About ecommert We partner with CPG businesses and leading technology companies of all sizes to accelerate growth through AI-driven digital commerce solutions. #CPG #ecommerce #Replenishment #AI #FMCG

Nature's Hacks for Success. Biomimicry might sound complex, but it's simply about learning from nature to enhance our designs. It's like learning from the best teacher, Mother Nature herself. Defined by the Biomimicry Institute, this approach guides us toward sustainable solutions by mimicking perfected patterns and strategies found in nature. Nature has already solved many of our challenges. So, why not apply its genius to our packaging designs? It offers patterns and relationships that inspire better, eco-friendly packaging designs. Whether in structure or materials, designers can draw from nature's beauty, texture, and flow. We discover materials that are waterproof, breathable, flexible, and more. It's as if nature has already completed the heavy lifting of innovation, evolution, and adaptation for us. Think of the honeycomb structure in beehives, not only sturdy but also space-efficient. A great example of biomimicry in packaging design is the SIS bottle by Backbone Branding. Their designers draw inspiration from a flower's pistil to shape a two-litre juice bottle. The design not only stands out with its natural juice colour but also resolves many stacking, storage, and merchandising challenges through its interlocking form. Rooted in geometry with equilateral triangles, these bottles fit snugly together, saving space. Every aspect of the bottle, from its size and proportions to its lines and curves, has been carefully considered. Even the label has been specially designed to adhere to the bottle's irregular surface, eliminating the need for glue. Consider adding nature's strategy into your design process. It will help you close the loop and build a solution that resonates with the ecosystem we breathe in. Biomimicry enables us to develop sustainable systems rather than short-lived, isolated solutions that may soon become outdated. One thing's for sure, we stand at a crucial juncture in human history. The challenges ahead demand designers and innovators capable of creating resilient, adaptable solutions. Our path forward must consider the well-being of future generations across the planet. We must continually draw inspiration from nature and reciprocate by nurturing and preserving it. In doing so, we'll not only enrich our designs but also contribute to the greater ecosystem. Let nature continue to inspire us, and in return, let's contribute to its well-being A cycle of respect and reciprocity where our designs and actions reflect a deep reverence for the natural world. Ready to take a cue from nature's playbook for your next packaging design? 📷Backbone Branding

This is the most underrated way to use Claude: (and it has nothing to do with writing or coding) It's competitive intelligence. Using data that's free, public, and updated every single week. Here's my extract step by step guide: Step 1. Go to claude .ai. Step 2. Select the new Claude "Opus 4.6." Step 3. Turn on "Extended Thinking." Step 4. Pick a competitor. Go to their careers page. Step 5. Copy every open job listing into one doc. (Title. Team name. Location. Full description) Step 6. Save it as one .txt or .docx file. Step 7. Search the company at EDGAR (sec .gov) Step 8. Download its recent 10-K or 10-Q filing. (Official strategy, risks, and financials - all public.) Step 9. Upload both files to Claude Opus 4.6. Step 10. Paste this exact prompt: "You are a competitive intelligence analyst at a rival company. I've uploaded [Company]'s complete current job listings and their most recent SEC filing. Perform a strategic intelligence analysis: → Cluster these roles by what they suggest is being built. Don't use the team names they've listed. Infer the actual product initiatives from the skills, tools, and responsibilities described. → Identify capabilities or teams that appear entirely new — not mentioned anywhere in the SEC filing. These are unreleased bets. → Find roles where seniority is disproportionately high for a new team. This signals executive-level priority. → Cross-reference the SEC filing's Risk Factors and Strategy sections with hiring patterns. Where are they investing against a stated risk? Where did they flag a risk but have zero hiring to address it? → Predict 3 product launches or strategic moves this company will make in the next 6-12 months. State your confidence level and cite specific job titles and filing sections as evidence. Format this as a 1-page competitive intelligence briefing for a CMO." What you'll find: → Products that don't exist yet but will in 6 months. → Priorities that contradict what the CEO said. → Risks they told the SEC but aren't addressing. This is what consulting firms charge $200K for. It took me 10 minutes. I used the new Claude 'Opus 4.6' for a reason: ✦ It read 60 job listing & a 200-page filing together.  ✦ And connects dots across both. ✦ It is superior in thinking and context retrieval. That's why I didn't use ChatGPT for this.