Leadership

It’s amazing to see how the conversation around AI has evolved in the past year. In Davos last week, the discussions reflected the shift from the era of generative AI - models that write text and code - to agentic AI that can reason, plan, and take action. This shift brings immense potential to increase productivity and solve complex problems in the real world. As agent-based systems become more prevalent, the good news is I think we’ll see demand from enterprises and users that will drive the right behaviours regarding safety and security. Businesses will require guarantees that the systems they deploy are reliable and handle data securely. There will be a lot of commercial pressure on frontier AI providers to get this right, and it will be essential preparation for when bigger stakes come around with AGI. AGI will impact all of humanity. Currently, mechanisms for international coordination to realise its benefits and mitigate any potential risks are lagging behind the technology. We vitally need more dialogue between companies, governments, and civil society to ensure we get this transformative technology right. Ideally, as we approach AGI the best minds in the world would collaborate across disciplines - philosophers, social scientists and economists, as well as technologists - to figure out what we want from this technology and ensure all of humanity benefits from it. Today there is fear and reasonable concern around the impact of AI. It is incumbent on the industry to demonstrate the unequivocal good AI can do. Our work at Isomorphic Labs to design new drugs is an incredible example that builds on our pioneering breakthroughs with AlphaFold - but we need a lot more. AI has the potential to help us discover new materials, develop new clean energy sources and move us towards a post-scarcity world, all of which would dramatically improve the human condition. Our Google DeepMind Science team is leading the way on building AI tools to accelerate the pace of scientific discovery - like AlphaGenome, which was just released this week. I have spent my entire career on developing AI because I always believed it would usher in a new golden age of scientific discovery. I’ve been thinking about the technical risks for just as long, but I remain a big believer in human ingenuity and adaptability. If we approach building AI with the time and thoughtfulness it deserves, grounding our work rigorously in the scientific method, I am confident mitigating the technical risks is a tractable problem. There are profound questions to answer about the post-AGI world we want to build. It’s for us, as humanity, to write what happens next. It was great to discuss this and more when I was in Davos: https://lnkd.in/eGmag9Cs 

Some technologies don’t just solve problems — they give people their independence back. I rediscovered Liftware, and I was genuinely moved by what it can do. It looks simple: a smart handle connected to everyday utensils. But inside, it’s a powerful piece of engineering designed for people with hand tremors (Parkinson’s, essential tremor, and more). Here’s how it works: 🔹 Sensors detect tiny hand movements in real time 🔹 Micro-motors instantly counteract the tremor 🔹 The spoon or fork stays stable — even if the hand doesn’t The result? Up to 70% less shaking. And for many people, that means eating soup again… without help. This is technology at its best: invisible, intelligent, and deeply human. 💡 My take Most people don’t know this, but Liftware was developed by a small startup before being acquired by Google’s life sciences division (now Verily). What makes it remarkable is the engineering challenge: the device doesn’t try to stop the tremor — it predicts and cancels it. It’s basically a tiny real-time AI system… hidden inside a spoon. This is the future I love: not just smarter devices, but more compassionate ones. If you’ve seen other innovations that genuinely improve people’s lives, I’d love to discover them. What’s one piece of tech-for-good that inspired you recently? #techforgood #innovation #technology #healthtech #accessibility #assistivetechnology #futureofhealth #inclusiveDesign #AI #impact

IndiGo (InterGlobe Aviation Ltd) CRISIS WASN’T IN THE SKIES. IT WAS IN THE LEADERSHIP CABIN. Three things stood out. One: Employees were left alone to face furious customers. No leader should ever let that happen. If you don’t stand by your people in a storm, don’t expect them to stand by your customers in the sun. Customer experience collapses the moment employees feel abandoned. Two: In any crisis, honesty is the only strategy that works. This time, the communication wasn’t transparent. When leaders hide the full picture, years of goodwill can disappear overnight. A crisis can earn trust, but only if you tell the truth. Three: The belief that “we are too big to be ignored” has ended more companies than competition ever has. Customers always have a choice. And if they don’t, they will create one. We shouldn’t watch the Indigo crisis like spectators. This is a reminder for every leader to build their own crisis blueprint. Because crises will come, when they do, your response becomes your reputation. There is more to business than profits. There are people, trust, and how you show up when it matters most.

I Can Spot a Great Candidate in 30 Seconds - Without Looking at Their Resume. At Vicco Laboratories, the first few interview rounds are handled by our HR and leadership team. They assess skills, experience, performance history - all the standard checkboxes. But when someone reaches my room, I’m not evaluating capability. I’m evaluating character. Because skills can be trained. Character can’t. So in the final round, I deliberately observe three things before we even get into formal questions: 𝐓𝐫𝐚𝐢𝐭 1: 𝐇𝐨𝐰 𝐓𝐡𝐞𝐲 𝐓𝐫𝐞𝐚𝐭 𝐭𝐡𝐞 𝐒𝐦𝐚𝐥𝐥𝐞𝐬𝐭 𝐏𝐞𝐫𝐬𝐨𝐧 𝐢𝐧 𝐭𝐡𝐞 𝐑𝐨𝐨𝐦 Before they enter, I always ask our receptionist to make them wait for a few minutes. Not to trouble them — but to observe: Do they greet her or ignore her? Do they show gratitude or entitlement? Do they smile or stay blank? Do they thank her when being called in? If someone is only respectful upwards, they’re not fit for leadership. 𝐓𝐫𝐚𝐢𝐭 2: 𝐇𝐨𝐰 𝐓𝐡𝐞𝐲 𝐇𝐚𝐧𝐝𝐥𝐞 𝐒𝐢𝐥𝐞𝐧𝐜𝐞 During the conversation, I pause intentionally. A great candidate: Doesn’t panic when things go quiet Holds eye contact without overcompensating Thinks before responding, instead of rushing to impress Silence is a pressure test.  Silence exposes a person’s comfort with themselves. And self-assured people make better decisions under pressure. 𝐓𝐫𝐚𝐢𝐭 3: 𝐖𝐡𝐞𝐭𝐡𝐞𝐫 𝐓𝐡𝐞𝐲 𝐀𝐬𝐤 “𝐖𝐡𝐚𝐭 𝐂𝐚𝐧 𝐈 𝐆𝐢𝐯𝐞 𝐭𝐨 𝐕𝐢𝐜𝐜𝐨”, 𝐍𝐨𝐭 𝐉𝐮𝐬𝐭 “𝐖𝐡𝐚𝐭 𝐖𝐢𝐥𝐥 𝐈 𝐆𝐞𝐭?” I watch closely when compensation and responsibilities are discussed. If the questions are only about salary, perks and timings, they’re employees. If they ask about learning culture, values, decision-making structure…they are already thinking as an owner. I’ll always choose alignment over achievement. So if you’re ever preparing for your final round anywhere — don’t just prepare your resume. Prepare your presence. Because long after your words fade, your character stays in the room. Sanjeev Pendharkar  Just sharing what I’ve learnt #values #business #hiring #hr #decisionmaking #cv #leadership #skills

They asked me to present my "diversity strategy" to the board. I brought a mirror. Set it right in the middle of their mahogany table. Watched them shift in their leather chairs as they stared at their own reflection. "This is your diversity problem," I said. Twelve faces. Same color. Same gender. Same golf club. They wanted me to solve what they refused to see: You can't fix diversity from the outside when the rot starts at the top. I'd spent six months building a framework that would've transformed their pipeline. Created pathways for Black talent they claimed they "couldn't find." Designed retention strategies for the ones who kept leaving. My research showed they'd lost 47 Black employees in 18 months. Exit interviews all said the same thing: "No path to leadership." Hard to see a path when every road leads to a room that looks like a country club board meeting from 1952. The CFO cleared his throat. "This feels... aggressive." Aggressive? Showing you a mirror is aggressive? But excluding us from every decision isn't? Paying us 63 cents to your dollar isn't? Having our faces on your website but not in your C-suite isn't? I picked up my mirror. My $75K framework. My 200-slide deck. "You don't need a diversity strategy. You need diverse leadership. And that starts with looking at why this mirror makes you so uncomfortable." They hired a different consultant. Someone who wouldn't hold up mirrors. Someone who'd make them feel good about their 2% improvement metrics. That company? Still bleeding Black talent. Stock down 30%. Getting roasted on Glassdoor. Me? I only work with boards ready to shatter their mirrors and rebuild their tables. With seats for people who don't look like them. With budgets that match their press releases. With leadership that leads by example, not excuses. Your diversity strategy isn't about finding us. We're right here. It's about finding the courage to look in the mirror and admit why we're not in your boardroom. Some reflections are meant to be broken. Thank You; It's True.™ #ExecutivePresence #BlackWomenInBusiness #ThankYouItsTrue

Most people are taught how to be high performers. But too few are taught how to perform in a team. And that’s a problem, because in most roles, you’re not an individual contributor. You’re part of a larger entity, working with others to build something. Yet, I see founders spend hours refining their product or systems,  But don't devote time to team development. At HomeServe, I approached team performance with purpose,  And it was one of the best decisions I made. Here are 7 tools I’ve used (and still use) to build high-performing teams,  Based on real lessons from building a £4.1bn business: 1️⃣ Start With Why (Simon Sinek) ↳ Before you focus on what or how...get clear on why. WHAT – The product you sell or the service you provide HOW – What makes you different WHY – Your deeper purpose or belief Every great team needs a reason to get out of bed in the morning. 2️⃣ The 70-20-10 Rule (McCall, Lombardo & Eichinger) ↳ How people actually learn on the job: 70% from challenging experiences 20% from coaching and mentoring 10% from formal training Most teams over-invest in training, and under-invest in real development. I'm amazed at how few founders or CEOs have a coach or mentor. 3️⃣ The Trust Triangle (Frances Frei, Harvard) ↳ Trust isn’t built with perks. It’s earned in three ways: Authenticity – Are you real? Logic – Do your decisions make sense? Empathy – Do you care? Without trust, you can’t build speed or loyalty. 4️⃣ The 5 Stages of Team Development (Tuckman Model) 1. Forming – Team gets together 2. Storming – Conflicts surface 3. Norming – Ground rules form 4. Performing – Results roll in 5. Adjourning – Project ends or evolves Don't panic during ‘storming’. It’s necessary friction. 5️⃣ The Johari Window (Luft & Ingham) ↳ Self-awareness is a team sport. Open – You know, they know Hidden – You know, they don’t Blind Spot – They know, you don’t Unknown – No one knows (yet) This helps surface feedback, build confidence, and avoid surprises. 6️⃣ The Energy/Impact Matrix (Inspired by McKinsey) ↳ Map every team member’s impact vs. energy. Use it to: Make smart hiring/firing decisions Spot burnout early Retain high performers High-performing teams don’t tolerate drift. 7️⃣ The RAPID Decision-Making Model (Bain & Company) ↳ High-performing teams make fast, clear decisions. Recommend – Suggest the course of action Agree – Those who must sign off Perform – Executes the decision Input – Provides relevant facts or opinions Decide – Final decision-maker This clears up delays, dropped balls, and blame. Building a great team is about building an environment where talent can actually thrive. I go deeper into team-building in my new book. Order it today: https://lnkd.in/eRYDKXdT ♻️ Repost if you believe team performance should be built, not assumed. And for more on how I scaled teams to build a £4.1bn business, Follow me Richard Harpin.

Avoiding discomfort isn’t leadership—it’s abdication. Too many leaders see smoke in their organization and convince themselves it will take care of itself. Maybe it’s a performance issue, a personnel conflict, or a cultural drift. The temptation is to hope it fizzles out on its own. But here’s the truth: sparks almost always become fires. And when the leader turns away, everyone else does too. The ripple effect is costly: Problems grow instead of shrink. Teams assume someone else will deal with it. Trust in leadership quietly erodes. Real leadership means doing the opposite. It means running toward the smoke. Addressing issues early. Taking on a little bit of preemptive suffering so your people don’t have to experience a lot of suffering later. That’s what builds trust, credibility, and a healthier culture.

Rick Rubin went on stage in Helsinki the day after my talk. Someone asked how he resolves creative differences with artists. His answer was simple: change the conversation from "I disagree" to "let's build it." Then he shared a story: An artist played him a song. The transition didn't work. Rubin told him so. The artist said, "We'll just cut that part in half." Rubin thought to himself: What a dumb idea. But he didn't say that. He said, "Let's try it." The artist played it. It worked. Rubin is a legend. He's produced everyone from Johnny Cash to Jay-Z. Instead, he bit his tongue and let the artist prove him wrong. The principle: when you make an idea tangible, it stops being the person's idea. It becomes something you can both look at objectively and improve together. Once you build it, the truth is obvious. Here's what this looks like in practice: Your designer wants to change the entire homepage layout. You think it's too risky. Instead of three meetings debating it, you say: "Let's build a prototype and test it with 50 users this week." Your sales team wants to restructure the pricing page. Instead of blocking it because you're worried about conversions, you say: "Let's run it as an A/B test on 20% of traffic for two weeks." Your engineer wants to rebuild a core feature from scratch. You think it's overengineered. But instead of killing it in the planning phase, you say: "Spike it out in three days and show me if the performance gain is real." You're not saying yes to everything. You're saying, "Let's find out." Rubin also said something that stuck with me: "If there's disagreement, I always side with the artist's vision. Because to them, it's their career. To me, it's just one piece of my portfolio." Most leaders think backing down makes them look weak. Rubin knows that siding with the person who has the most at stake makes better work happen. Your job isn't to be right. It's to create the conditions where the best idea wins. Stop debating. Start building. P.S. This insight is from this week's newsletter where I break down why Yamaha dominates while Steinway got sold to private equity: https://lnkd.in/efSqP_9K P.P.S. Access additional research links, the podcast, and the full archive in the first comment 👇 Thank you to Nordic Business Forum!

If your team isn’t telling you the truth, your business is already in trouble. Alan Mulally saw this at Ford. The company was losing billions, yet every leader reported “all green.” Why? Because under the old CEO, red meant you were out of a job. Mulally changed the culture. He praised candor, not perfection. Red became a chance to rally support—not assign blame. That shift unlocked the truth and helped save Ford. Great leaders don’t demand good news. They create safety so their teams can tell them the truth. Here’s how: 1️⃣ Create safety for honesty. 2️⃣ Keep reporting binary: on track/off track. 3️⃣ Reward the truth, even when it stings. 4️⃣ Rally the team to solve problems together. 5️⃣ Set ambitious goals—some red means you’re pushing hard enough.