AI Customer Service

Elevate retail customer experience with AI-powered avatars—delivering personalized assistance, 24/7 support, and a human touch across online and in-store interactions.

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2,000,000+ Users
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Powering Enterprise Growth with AI Customer Service

Discover how our customers are harnessing AI avatars to transform their financial services.

srt

The World's #1 ERP Company Puts an AI Human at the Front Desk

Challenge
SAP, used by 400,000+ companies across 180 countries, needed a consistent, compelling first impression for the customers and partners visiting their brand-new Experience Center in Munich.
Solution
  • Lenovo's AI Fast Start service partnered with DeepBrain AI to deliver a conversational AI Human in just 90 days — deployed at SAP's Munich Experience Center to engage and guide all visitors
  • AI Human handles greetings, guidance, and inquiries — delivering consistent, 24/7 visitor experience with no staffing constraints
  • Doubles as a live demonstration of the future of the digital supply chain — putting SAP's digital transformation philosophy on display at the front door

srt

Hyper-Personalized AI Avatar Roaming Consultation — Realizing 'Human-Centered AI' at MWC 2026

Challenge
LG U+ needed a proactive AI service that truly understands customer context — going beyond FAQ responses to analyze usage patterns, emotions, and local network conditions to recommend the optimal plan.
Solution
  • Built a roaming consultation scenario using DeepBrain AI avatar — powered by 4 integrated modules: Personalization AI, Global Intelligence AI, Policy AI, and Emotion AI
  • Analyzes SNS upload habits, travel itinerary, and local network quality to auto-recommend the optimal plan — with real-time emotion analysis scoring 95% satisfaction
  • Demonstrated diverse personas — Gen Z, working moms, executives — at MWC 2026 Barcelona, unveiling LG U+'s global 'Human-Centered AI' vision
eureka

AI Human Kiosks Transform Department Store Customer Experience

Challenge
Traditional information centers required customers to physically locate them and wait in line — limiting accessibility and convenience. As retail evolved, a seamless, always-available customer service solution became essential.
Solution
  • AI Human Kiosks strategically placed throughout K11 department stores — providing real-time 24/7 self-service assistance with store layouts, promotions, and product availability
  • Intuitive touch-screen interface with advanced NLP enables personalized recommendations based on customer preferences and shopping history
  • Consistent, accurate, and up-to-date information delivery — eliminating human error and enhancing customer trust across all touchpoints
K11 Musea Department Store

Multilingual AI Human Deployed at Hyundai Premium Outlets Songdo

Challenge
Located near Incheon's major transportation hub, Songdo Outlet sees a high volume of international visitors. Breaking the language barrier and delivering real-time personalized information was essential to elevating the customer experience.
Solution
  • AI Human deployed with English, Chinese, and Japanese support — providing real-time guidance on brands, promotions, tax refunds, and parking
  • QR codes strategically placed in high-traffic areas — enabling instant mobile access to the AI Human service on the go
  • Responses delivered via voice, text, and image — with personalized brand recommendations based on individual preferences

AI Human Shopping Assistant Deployed at 7-Eleven Flagship Unmanned Store

Challenge
As unmanned convenience stores expanded, a natural interaction solution was needed to help customers find products and access promotional information without staff assistance.
Solution
  • A custom AI avatar in 7-Eleven uniform placed on a large touchscreen at the store entrance — guiding customers to products by category: beverages, snacks, and household items
  • Supports purchase decisions with buy-one-get-one deals, latest discount info, and personalized product recommendations
  • Human-like natural conversation delivers a humanized experience in an unmanned store, reducing shopping navigation time
srt

AI Announcer Transforms High-Speed Rail Broadcasting & Crisis Communication

Challenge
SRT needed a system to improve the quality and consistency of passenger announcements, while enabling rapid and accurate communication during unexpected disruptions such as typhoons or service changes.
Solution
  • AI announcement content produced with DeepBrain AI Studios — officially unveiled at the SRT Innovation Conference
  • During Typhoon Hinnamnor, train suspensions and route changes were rapidly communicated via YouTube — proving AI's crisis response capability
  • Consistent announcement quality from routine guidance to emergency alerts — strengthening SRT's position as a tech leader in transportation

Level Up Customer Experience with AI Customer Service & AI Studios

Scale and streamline your customer services and support using powerful, automated AI technology, without increasing headcount or overhead costs.

Realistic AI Avatars

Realistic AI Avatars

Avatars are ready for action anytime, anywhere, with no need for rest, scheduling, or preparations.

Multilingual AI Voices

Multilingual AI Voices

Avatars can speak in 150+ languages, helping you communicate with customers from around the globe effectively.

Fully Customizable Solution

Fully Customizable Solution

Just tell us your pain points, and we can help develop a custom AI avatar solution tailored to your needs.

Transform AI Customer Service
with Conversational Avatars

Transform your digital engagement with AI-powered interactions and an adaptable conversational AI agent for memorable, on-brand experiences.

Maximize Productivity

Maximize Productivity

Address inquiries and questions 24/7 and at scale, so your team can manage higher volumes without increasing overhead.

Optimize Workforce

Optimize Workforce

Free up agents to focus on meaningful work, reducing workload strain and fostering customer loyalty by minimizing wait times.

Customer Retention

Customer Retention

Respond to 100% of contacts immediately so customers trust, engage, and keep their business with you.

Let’s talk - Schedule a meeting with our team.

  • Walk through your use case with our team.
  • Explore enterprise pricing and deployment options.
  • Get access to a free 1-month trial after your demo.

🚀 See how companies are growing faster
with DeepBrain AI.

Conversational Avatar

Enhance Customer Interactions with AI Customer Service

Similarity to Humans

96.5%

Our commitment to detail ensures our avatars are strikingly lifelike and make conversations feel familiar and authentic.

Lifelike Movements

0% Break

Our conversational avatars replicate realistic, full-body human behavior and movements at all times — even when idle.

Natural Response Time

< 1 Sec

Simulate a real conversation that flows naturally, with low-latency, real-time responses and without any long, awkward pauses.

Conversational Avatar

Custom ChatGPT and Large Language Models

Integrate ChatGPT, LLMs, and more to build a scalable AI avatar that knows your company inside and out.
It will stay on-brand while delivering accurate, trustworthy information to your users.

Custom ChatGPT and Large Language Models

We’re Here to Answer All Your Questions

If you’re new to AI Studios or looking to supercharge your video creation workflow, our FAQ section will help you learn more about our features.

How to use AI in customer service?

AI can transform customer service by streamlining interactions and enhancing customer satisfaction. With generative AI solutions from AI Studios, you can create engaging video content to address customer FAQs, provide product tutorials, or even handle customer onboarding. You could also set up a Conversational AI Avatar to offer personalized support 24/7, answering common queries in a friendly, human-like way.

Beyond AI Studios, AI in customer service can include chatbots for real-time messaging, automated ticket routing to improve response times, and AI-driven analytics to gain insights into customer needs. Integrating these tools can help level up your service, offering quicker and more interactive solutions for your customers.

What is the best AI for customer service?

When selecting a customer service platform, it's essential to consider your business's unique needs, size, and engagement objectives. Many platforms provide 24/7 multilingual support and customizable features to align with your brand. However, if you're aiming to deepen customer understanding and enhance engagement, AI Studios offers AI avatars that can serve as virtual representatives, providing personalized interactions and fostering stronger connections with your audience.

How can I improve customer service in retail using AI?

AI can significantly enhance customer service in retail by creating more engaging and personalized experiences. With AI Studios, you can use generative AI to create creative videos that address customer questions or highlight key product features, making information more accessible and interactive. You can also deploy a Conversational AI Avatar to assist customers 24/7, helping them find products, answering queries, or offering recommendations—all with a friendly, human-like touch.

How can AI avatars support my customer service team?

AI avatars can be a powerful asset to your customer support team by providing consistent, friendly assistance 24/7. With AI Studios, you can set up a Conversational AI Avatar to handle routine customer inquiries, guide users through common processes, or help troubleshoot basic issues—all in a natural, engaging way. This allows your human support team to focus on more complex cases where personalized attention is needed.

How can I use AI Studios to create a comprehensive customer support strategy?

AI Studios can help you build a well-rounded customer support strategy by leveraging various AI-driven tools that enhance the customer experience. Start by creating engaging videos to address frequently asked questions, provide product demos, or share troubleshooting guides—this helps customers get the answers they need quickly and visually.

You can also set up Conversational AI Avatars to offer 24/7 support. These avatars can interact directly with customers, answering routine queries, guiding them through processes, or assisting in finding products—all in a friendly, human-like manner. Combining these tools allows you to provide both proactive support through content and reactive support through AI-driven interactions, building a comprehensive customer support system that’s efficient, responsive, and customer-friendly.

What Will You Create?

Sign up for a free AI Studios demo & experience all
the best of AI content creation in one platform.