Release revenue trapped in clunky utility billing processes
Handle your utility’s customer billing exceptions with our exception management software. Monitor transaction data and fix errors without waiting for IT.
Helping our customers change intelligently.
Overview
Improve customer experience and prevent lost revenue
When utilities get exception management wrong, they lose millions in revenue across their customer base. That’s money that could fuel growth and innovation.
BDEx automates your SAP back office operations. Customer service teams can handle cases in real time, tackle urgent issues first, and clear bottlenecks to recover revenue faster.
Benefits
Why utilities choose BDEx
BDEx is a trusted partner. Fast to implement, best-in-class and built into your existing SAP environment.
Gain a single view
Simplify fragmented processes in a comprehensive, customer-centric view
Resolve issues at speed
Accelerate resolution times to improve customer experience and identify cost savings
Automate work allocation
Drive efficiency through automation and dynamically allocate work to teams
Trusted by the world’s best-performing utilities
Utilities leaders use BDEx to bring revenue back to their business.
I would absolutely recommend BDEx as it has allowed us to quickly and easily identify the root cause of any exception and resolve issues first time, every time.
Kristina McClenahan
Billing and Payment Systems Supervisor
Features
The BDEx difference
Enhance your customer experience while recovering money that’s meant for your business.
Dynamic Work Center
Intuitive processes that make customer service teams more efficient.
- Automate back office work allocation in SAP based on operational priorities
- Streamline incoming work to improve efficiency and reduce overall cherry picking
- Give managers more visibility and control of their team’s workload
Customer Centric Hub
A UI that provides a single high-level view of all interactions and issues.
- Gain all relevant metering, billing, dunning and related customer information in real time
- Leverage 350+ prepackaged agent actions to speed up work processes and improve AHT by up to 50%
BPEM Closure Control
Give teams the autonomy to close cases
- Better understand the link between BPEM cases and their underlying root cause
- Automatically close rectified cases and avoid double-handling and repeat tickets
Resources
More to read, watch and hear
Businesses like yours are upping their SAP change game with our intelligent change management platform. See what you can achieve
FAQs
Find out more about BDEx
FAQs for how BDEx works with your existing systems – for more detail, don’t hesitate to get in touch!
Who is BDEx for?
BDEx is built for utilities and energy companies that use SAP back-office systems for billing, metering, and customer service. It helps teams manage large volumes of billing exceptions and customer data more efficiently. If your company relies on SAP and struggles with revenue leakage or manual exception handling, BDEx is a great solution to manage your SAP back- office.
What do I need to do to implement BDEx?
All you need is an existing SAP environment, since BDEx integrates directly into it — no separate system required. It works with your current SAP setup to enhance billing and customer processes. Most implementations focus on improving exception management, workflow automation, and faster issue resolution.
How does BDEx improve customer experience and reduce lost revenue?
BDEx automates manual billing exception tasks, allowing faster and more accurate issue resolution. It provides a single view of each customer’s data, helping service teams respond quickly and effectively. By fixing errors earlier, companies reduce billing delays and improve customer satisfaction while protecting revenue.
What makes BDEx different from other SAP tools?
Unlike generic billing tools, BDEx is purpose-built for utilities and designed to work natively within SAP. It brings together all customer, metering, and billing data in one dashboard for unparallelled visibility over customer exceptions. This integration reduces manual work and helps teams resolve issues faster with fewer system hops.
What results can companies expect with BDEx?
Companies that use BDEx see faster billing cycles with accelerated invoicing and case resolution, minimized downtime and fewer unresolved exceptions. Teams spend less time switching between systems and more time serving customers, and automation enables faster invoicing and case resolution which leads to increased customer satisfaction.
Many utilities also report better cash flow and higher productivity within just a few months of BDEx implementation. For example, American Water uses BDEx to resolve 98% of customer billing issued within 24h of a meter reading. Read their story here.
Prevent lost revenue with BDEx
Book a meeting and we’ll show you how you can transform billing and payments processes to enhance your customer service teams.