Refund policy

Last updated: 16 August 2026

This refund policy applies to all orders placed on vikingsbrand.co, in every country we ship to. The seller of record is DB Ecom Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Orders are produced and shipped by DB Ecom Group LLC and its fulfilment partners.

30-day returns

You may file a return claim within 30 days of delivery. Items must be unused, in the same condition in which you received them, and in their original packaging.

The buyer is responsible for return shipping costs. Original shipping fees are non-refundable.

We do not charge a restocking fee. The refund is the full price you paid for the returned item.

How to start a return

Email support@vikingsbrand.co with your order number. If the item arrived damaged or incorrect, attach clear photographs. Please wait for a return authorisation and the correct return address before shipping anything back, because unauthorised returns cannot be processed.

Where returns are sent

All returns are consolidated at a single returns facility, whichever partner produced your item. Once your return is authorised, ship it to:

DB Ecom Group 9713
1919 North Bridge Street
Elkin, NC 28621
USA

This is a returns-processing address only, not our registered company address. Do not send returns to the Sheridan, Wyoming address, and do not return items to the manufacturer. Returns sent to any other address cannot be tracked or refunded.

If you are returning an item worth more than $75, we recommend a trackable shipping service or shipping insurance. We cannot guarantee receipt of returned items.

International returns, duties and taxes

The same 30-day window and the same conditions apply wherever you live. Three things are specific to international orders:

  • Returns travel to our facility in the United States at the buyer's expense. We do not provide prepaid international return labels.
  • Mark the parcel clearly as returned goods on the customs declaration and state a value. Parcels declared as a new commercial shipment can attract import charges on arrival, and any such charge is deducted from your refund.
  • Import duties, VAT and customs fees you paid on the original order are not refunded by us, because we never received them. In most countries you can reclaim them directly from your own customs or tax authority once the goods have been re-exported. Keep your return tracking and the customs paperwork, as your authority will ask for both.

Nothing in this policy limits statutory consumer rights that apply in your country of residence, including any right of withdrawal under EU or UK law.

Items that cannot be returned

  • Personalised and engraved items, made individually to your specification.
  • Hand-forged and handmade items, as each piece is made individually.
  • Wall art, printed to order.
  • Gift cards.

These exclusions do not apply if the item arrives damaged, defective or incorrect. In that case, email us within 7 days of delivery with photographs and we will replace or refund it.

Refund timing

Once your return is received and inspected, we email you to confirm approval or rejection. Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may need a further 3 to 10 business days to post the funds to your account.

Exchanges

We replace items that are defective or damaged. Email support@vikingsbrand.co to arrange an exchange.

Cancellations

Email us within 12 hours of placing your order if you wish to cancel, and we will cancel it in full and refund you. Because most of our range is made to order, production usually starts on the first working day after the order is placed, so after that window we can no longer guarantee a cancellation. Contact us anyway and we will do what we can.

If your order has not arrived

If your order has not arrived within 35 days of dispatch, email support@vikingsbrand.co with your order number and we will trace it with the carrier and arrange a replacement or a refund. That is comfortably beyond the longest transit time we quote, so at that point something has gone wrong and we want to know.

If tracking shows attempted delivery or awaiting pickup, contact your local post office first, as they normally still hold the package. We cannot refund packages that were delivered, attempted, or are awaiting collection.

If tracking shows returned to sender, email support@vikingsbrand.co and we will arrange a replacement or refund.

Contact

DB Ecom Group LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@vikingsbrand.co