Shipping policy

Thank you for choosing our products and services. To ensure you have a clear understanding of the information related to order shipping, this Shipping Policy will detail the applicable shipping destinations, order processing time, logistics and transportation time, and other core contents. 

1. Applicable Shipping Destinations

Currently, our products only support shipping to the following countries. If there are any adjustments to the shipping scope in the future, we will notify you in advance through the website announcement:
  • United States

2. Order Processing Time

After the product is shipped out, it will be transported by our cooperative international logistics service providers. We maintain multiple inventory warehouses globally. Orders will be dispatched randomly from the optimal warehouse based on real-time inventory distribution. The specific logistics and transportation time is 8-15 business days. The transportation time is calculated from the date the product is shipped out and does not include the aforementioned order processing time. It may fluctuate slightly due to the following factors; we appreciate your understanding:
  • The order includes customized products or pre-ordered products;
  • Payment information needs to be further verified or there is an abnormality;
  • A surge in order volume during holidays or promotional events;
  • Temporary shortage of product inventory requiring stock transfer.
  • Geographical differences of the shipping warehouse.

3. Logistics and Transportation Time

After the product is shipped out, it will be transported by our cooperative international logistics service providers. The specific logistics and transportation time is 8-15 business days. The transportation time is calculated from the date the product is shipped out and does not include the aforementioned order processing time. It may fluctuate slightly due to the following factors; we appreciate your understanding:
  • Customs clearance efficiency of the destination country/region;
  • Logistics peak periods (such as holidays, e-commerce promotion seasons);
  • Delivery difficulty in remote areas of the destination;
  • Force majeure factors (such as natural disasters, policy adjustments, etc.).
After the order is shipped, we will send a notification email containing the tracking number to your registered email address. You can check the real-time transportation progress on the official website of the corresponding logistics service provider using the tracking number.

4. How to Check Shipping Quotes

Shipping is free for all orders within the delivery zone. Applicable sales taxes will be calculated on the payment page.

5. Other Instructions

If you encounter any problems during the shipping process (such as no update to the logistics information for a long time, damaged or lost products, etc.), please contact us in a timely manner through the "Contact Us" section of the website or our customer service email. We will respond within 48 hours and assist you in resolving the issue. This Shipping Policy will be updated in accordance with business development and platform rule adjustments. The updated policy will be posted in a prominent position on the website, and if there is no objection within 7 days after the posting, it will be deemed that you have recognized the content of the new policy.