HOSPITALITY & TOURISM

Turn one-time guests into loyal regulars

Lexi unifies guest data across venues, bookings and POS, then answers your questions and builds the campaigns that bring guests back.
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Why hospitality groups use Lexi

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One guest view across every venue

Lexi matches guests across reservations, walk-ins, POS, loyalty and surveys, even when they use different email addresses, so you see each guest's full history and spend.

  • "Which guests visit more than one of our venues?"
  • "Who are our highest-value guests, and when do they usually book?"
  • "How many first-time guests came back within 90 days?"

Know what brings guests back

Ask Lexi what separates regulars from one-off visitors, by venue, occasion and spend.

  • "Which events or menus bring in guests who return?"
  • "Which guests haven't visited since their last booking?"
  • "What do our most loyal guests have in common?"
Lexer customer profile
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Fill quiet nights with the right guests

Lexi builds the audience and pushes it to your email, SMS and ad platforms, so offers reach the guests most likely to respond. You approve it before anything goes live.

  • "Build an audience of lapsed regulars near our CBD venues."
  • "Send them a midweek offer by SMS and email."

Every campaign you approve is measured against the guests who didn't receive it, so you know what it changed.

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"Lexer is very very good at improving your CPA. With Lexer, we saw a 24% drop in CPA year on year, saving several hundreds of thousands of dollars we had been spending on acquisition ads."

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Know your customer. Grow your business.

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