The path to a successful online course can be challenging, but you don’t have to navigate it alone. Whether you’re an instructor teaching online for the first time or a student experiencing a technical issue, we’re here to help. On this page, you’ll find instructor support, student assistance, training and resources and technical help. For quick assistance, report an issue.
Hours of Operation: Monday through Friday, 8 a.m. to 9 p.m. | Saturday and Sunday, 12 p.m. to 5 p.m.
Technical Support for the UCF Community
Full-Service Support
The Webcourses@UCF Support team provides comprehensive support for the following tools and platforms:
- Webcourses@UCF (Canvas)
- Canvas Blueprints
- Canvas Credentials (Badging)
- Canvas Outcomes
- Canvas Studio
- CDL Integrations: UCF Here, Quiz Extensions, UDOIT, Class Photos, Materia, Obojobo, Polls, Action Icons, Templater, Video Embedder, Zapt, and more!
- LinkedIn Learning
- Panopto Video
- Pressbooks
- RealizeIt
- Respondus 4.0 Quiz Builder
- Respondus Lockdown Browser/Monitor
- ThingLink
- TurnItIn
- Yellowdig
Tool Integration Assistance into Webcourses@UCF
Do you need help in adding tools into Webcourses@UCF? The tools below have tier 1 limited support from the following departments or vendors.
- 3D Vista – Faculty Multimedia Center
- First Day Course Materials – Barnes & Noble Bookstore
- iClicker – Faculty Center for Teaching and Learning
- JoVE – UCF Libraries
- Leganto – UCF Libraries
- Simple Syllabus – Simple Syllabus
- Rise 360 – Faculty Multimedia Center
- Zoom – UCF IT
3rd Party Service Assistance for Webcourses@UCF
Support for UCF department partners and Vendors:
- Simple Syllabus – Direct Support
- Add a Teaching Assistant (TA) to a course – Your Department Scheduler
- First Day Course Materials© – Barnes & Noble Bookstore
- Orientation Enrollment – First Year Experience
- Publisher Materials: Aleks, Cengage, Macmillan, McGraw-Hill, Pearson, Wiley Plus, etc.
- Placement Testing Enrollment – University Testing Center
Additional Support
Need extra assistance? Our comprehensive support resources are here to help! Use the buttons below to access the service that best meets your needs:
