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Retail Services Reviews & Customer Feedback

Shoppers listen to people like them, and Feefo makes their voices heard. Our eCommerce review platform shines a light on real purchase experiences, helping you build trust, cut returns, and turn first-time buyers into long-term fans.

Turn browsers into buyers with real reviews.

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Retailers winning with Feefo reviews

  • Euronics

     
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  • Not on the High Street

     
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  • Beko

     
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  • Black & Decker

     
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  • The Fragrance Shop

     
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  • Currys

     
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  • Charles Tyrwhitt

     
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  • Iceland

     
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  • Halfords

     
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  • Euronics

     
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  • Not on the High Street

     
  • Logo spacer

  • Beko

     
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  • Black & Decker

     
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  • The Fragrance Shop

     
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  • Currys

     
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  • Sephora

     
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  • Charles Tyrwhitt

     
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  • Iceland

     
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  • Halfords

     
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Enhancing icon

2500+

Retailers enhancing their business with Feefo

service score

4.5

Average service score of retail brands on Feefo

number of reviews

32m+

Retail reviews left on Feefo clients sites in 2024

How does Feefo help retailers?

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Convert faster and build trust

Use real reviews and smart widgets to build trust and reduce bounce rates. Help shoppers feel confident and convert faster with relevant and authentic social proof.

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Use customer insight to improve product and service

Analyse sentiment to improve product offerings and reduce returns. Understand what works, what doesn’t and where to focus your product and service efforts.

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Streamline and integrate feedback collection

Automate feedback collection and integrate with CRM tools to streamline operations and boost loyalty. Free up internal teams, respond to feedback, and improve customer experience.

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Get more reviews across products

Expand review coverage to increase visibility and credibility, giving shoppers confidence in your products. Launch new products quickly, with authentic reviews from day one.

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Reduce returns

Use insights from feedback to reduce dissatisfaction and improve post-purchase experiences. Place relevant, customer-led insights right where shoppers need it.

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Affordable pricing plans

Our packages provide you with everything you need, for one transparent monthly cost. Whether you’re just starting out, or have an existing bank of reviews – we have the right option for you to make the most of verified customer feedback.

Essentials

Build trust fast and increase conversion.

from £149 /month + VAT

Get started

Includes:

200 Email Requests
50 WhatsApp + 50 SMS Requests
Product & Service Reviews
Photo & Video Reviews
AI Summaries & AI Replies Ai Sparkle - Dark AI
Google Seller Ratings + Rich Snippets
View all features

Enhanced

Turn customer feedback into growth with advanced features.

from £299 /month + VAT

Get started

Includes all features in Essentials, plus:

500 Email Requests
Campaign Manager
NPS & Custom Surveys
A/B Testing + Enhanced Campaign Analytics
350+ Integrations
Assigned Customer Success Manager
View all features

Plus

Scale reputation and customer insight across your enterprise.

£ Custom

Get started

Includes all features in Enhanced, plus:

Bespoke Collection Methods
Global Multi-Lingual Moderation
AI Insights Suite Ai Sparkle - Dark AI
Social UGC
Feefo Syndication Network
600+ Enterprise Integrations + API Ai Sparkle - Dark AI
View all features

FAQs

How does Feefo guarantee its reviews are real?

Feefo is an eCommerce review platform that only collects feedback from customers linked to a verified purchase experience.

Does the platform support both my online and physical store locations?

Yes, the comprehensive packages offer location feedback to track and manage the customer experience across all physical stores.

Is review collection automated or manual?

Collection is automated and integrates with your CRM or e-commerce platform to streamline the process and boost loyalty.

 

Can Feefo help me get more reviews on my less popular products?

Yes, tools like Review Booster help you strategically expand review coverage across your entire product catalogue.

 

 
 

Speak with one of our review experts today

What you can expect next

What you can expect next:

A brief conversation to align goals and priorities.

See a personalised demonstration of our platform.

To speak with a real, local human.
 

Real retail success stories

How Peter Nyssen uses AI to reach three-quarters of its customers
Customer Stories

How Peter Nyssen uses AI to reach three-quarters of its customers

How long-standing bulb retailer Peter Nyssen used Feefo AI Replies to reply to 75% of customer reviews, while keeping every response person...

July 06, 2026

How FKA Brands boosted retail sales with Feefo’s Review Booster
Customer Stories

How FKA Brands boosted retail sales with Feefo’s Review Booster

Learn how FKA Brands used Feefo’s Review Booster to increase retail sales and strengthen retailer relationships through early customer feed...

December 12, 2025

Ariete Enhances Product Development and Loyalty with Feefo
Customer Stories

Ariete Enhances Product Development and Loyalty with Feefo

Ariete leverage Feefo’s verified customer feedback to enhance product development, boost conversions, and build lasting customer loyalty. L...

November 26, 2025