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Financial & Insurance Services Reviews

Move beyond generic review tools with verified, traceable feedback that’s easy to segment, analyse and act on. Unlock smarter automation, higher response rates, and clearer Consumer Duty compliance, all while boosting SEO, customer satisfaction, and service outcomes across every key client touchpoint.

Feedback you can trust. Results you can measure. 

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The feedback platform powering financial trust

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  • Magnet Insurance

     
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  • Event Insurance

     
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  • BIBA

     
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  • Hedron Network

     
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  • Brown & Brown Insurance

     
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  • AXA

     
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  • DPI Insurance

     
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  • Compare My Insurance

     
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  • Allianz Insurance

     
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  • Ellis David

     
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  • Magnet Insurance

     
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  • Event Insurance

     
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  • Heath Crawford

     
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  • BIBA

     
  • Logo spacer

  • Hedron Network

     
  • Logo spacer

  • Brown & Brown Insurance

     
  • Logo spacer

  • AXA

     
  • Logo spacer

  • DPI Insurance

     
  • Logo spacer

  • Lorega

     
  • Logo spacer

  • William Russell

     
  • Logo spacer

  • LV= Liverpool Victoria

     
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  • Compare My Insurance

     
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  • Allianz Assistance

     
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  • Petplan

     
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Stars

800+

Financial Services companies enhancing their business with Feefo

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4.7

Average service score of Financial Service brands on Feefo

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2.5m+

Financial Service reviews left on Feefo clients sites

How does Feefo help financial providers?

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Simplify Consumer Duty compliance

Automate Consumer Duty compliance with traceable feedback across the customer lifecycle. Ensure transparency and fairness while reducing the volume of manual reporting.

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Gain strategic customer insight

Gather feedback at policy, claims, and renewal touchpoints to uncover gaps and improve outcomes. Make data-led decisions that drive satisfaction and retention.

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Take control of reputation

Reduce reliance on open platforms and rebuild trust with verified-only reviews and moderated responses. Take control of your brand narrative and customer experience.

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Prove outcomes with evidence

Demonstrate fair value and satisfaction with multi-touchpoint feedback and transparent reporting. Be audit-ready with data that demonstrates your commitment to customer outcomes.

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See the full customer journey

Unify fragmented feedback across products and services to support strategic decisions and compliance alignment. See the whole picture and act with confidence.

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Affordable pricing plans

Our packages provide you with everything you need, for one transparent monthly cost. Whether you’re just starting out, or have an existing bank of reviews – we have the right option for you to make the most of verified customer feedback.

Essentials

Build trust fast and increase conversion.

from £149 /month + VAT

Get started

Includes:

200 Email Requests
50 WhatsApp + 50 SMS Requests
Product & Service Reviews
Photo & Video Reviews
AI Summaries & AI Replies Ai Sparkle - Dark AI
Google Seller Ratings + Rich Snippets
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Enhanced

Turn customer feedback into growth with advanced features.

from £299 /month + VAT

Get started

Includes all features in Essentials, plus:

500 Email Requests
Campaign Manager
NPS & Custom Surveys
A/B Testing + Enhanced Campaign Analytics
350+ Integrations
Assigned Customer Success Manager
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Plus

Scale reputation and customer insight across your enterprise.

£ Custom

Get started

Includes all features in Enhanced, plus:

Bespoke Collection Methods
Global Multi-Lingual Moderation
AI Insights Suite Ai Sparkle - Dark AI
Social UGC
Feefo Syndication Network
600+ Enterprise Integrations + API Ai Sparkle - Dark AI
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FAQs

How does Feefo build customer trust in a regulated industry?

It uses a verified process to ensure all reviews are linked to a genuine transaction or policy, establishing essential credibility.

Can we collect feedback on specific advisors or agents?

Absolutely. The platform allows you to tag and collect feedback on individual staff members or branch locations for performance analysis.

 

How can we manage sensitive or confidential customer information?

The system includes essential moderation tools to help you screen and manage any highly sensitive content before it goes public.

How do we encourage reviews for complex products like mortgages or policies?

You can use features like Surveys and NPS (Net Promoter Score) to capture multi-point feedback on the complexity of the service.

 

Speak with one of our review experts today

What you can expect next

What you can expect next:

A brief conversation to align goals and priorities.

See a personalised demonstration of our platform.

To speak with a real, local human.
 

Real financial services success stories

How Optimyze built a 33% review response rate
Customer Stories

How Optimyze built a 33% review response rate

Optimyze Accountants achieved a 33% WhatsApp review response rate within two years. Learn how purchaser-verified feedback became the corne...

June 22, 2026

What do you get when you switch from Trustpilot to Feefo?
Money & Insurance

What do you get when you switch from Trustpilot to Feefo?

Discover how Events Insurance enhanced customer insights and trust by switching from Trustpilot to Feefo, gaining full lifecycle feedback &...

November 05, 2025

WWIIS doubles reviews after move from Trustpilot to Feefo
Money & Insurance

WWIIS doubles reviews after move from Trustpilot to Feefo

WWIIS improves customer satisfaction and retention by switching from Trustpilot to Feefo, using verified reviews for insights and service e...

June 04, 2025