Hello, I made a 20-dollar membership recharge to my account on August 11, 2026. However, my account shows that the recharge failed and the money didn't arrive. The deduction from my account has not been refunded either. It has been over a week now. Could you please tell me when my money can be refunded or when I can get a 20-dollar membership account set up?
To better address your needs and gather feedback, we've created a Discord server! Join us to share issues and suggestions—we’ll respond quickly and provide support. Thanks for your support!- Hello, I made a 20-dollar membership recharge to my account on August 11, 2026. However, my account shows that the recharge failed and the money didn't arrive. The deduction from my account has not been refunded either. It has been over a week now. Could you please tell me when my money can be refunded or when I can get a 20-dollar membership account set up?