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AUTOTEXT

Seamlessly connect with customers in their preferred channel

A cloud-based dashboard for bi-directional text messaging. Improve your communication across all departments, between customers and staff.

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1

Keep customers informed before, during and after their visit

2

Improve department and staff productivity and communication

3

Decrease response time and increase customer retention

Texting advantages

1 %

of customers prefer to be texted rather than called. Fewer customers want phone calls or emails — they want texts

1 %

of customers said they would return for paid service work when the business used text updates to contact them

1 %

of texts will be read in under 3 minutes. Texting your customers results in faster repair authorizations and responses

AUTOMATION

Send automated messages with DMS integration

STATUS LINK

Dynamic Repair Status link unique to VenueVision

KEYWORDS

Use keywords to trigger auto replies and capture specific engagement

BUILT-IN TRANSLATOR

Text or receive customer messages in any language

ATTACHMENTS

Send JPEG, PDF or video attachments

TEMPLATES

Pre-built message templates to reduce keystrokes

SEARCH

Search customer conversation by keyword or date

HISTORY

Download or print complete conversation history

Highlight features

Internal Chat

Fast and convenient way for staff and department members to connect quickly with private 1-1 messages or create Team Chats with multiple staff members from any department. No more email chains to manage or texting staff members on their personal phones.

BUILT-IN

Appointments

Appointment Confirmations and reminders sent at various stages reduce customer no shows and keep your customers informed.

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WEB CHECK-IN

Reputation Management

Connect with customers with timely automated Follow up messages before they receive OEM Surveys. Customers can indicate and rate service experience, give dealership reviews — with notification going to appropriate staff

FOLLOW UP

Text vs emails

98% of text messages sent from Service are read compared to only 22% of emails
98%

Preferred method

90% of people say they'd rather receive a text than a phone call from a business
90%

Best way to reach

78% of customers say texting is the fastest way to reach them for Service Updates
78%

Don't just take our word for it...​

We reviewed the marketplace and selected VenueVision to assist us to deliver an industry-leading Customer Experience while helping my team be more efficient. Their Text, Mobile Payment and Shuttle Tracker are superior to any product I have seen.

Alex Loureiro General Manager, Audi Midtown

We started using autoTEXT for service and saw an immediate upswing in turnaround time for approvals. The first time an advisor sent a text for a brake job to a client that was in meetings all day. One minute later…”Go ahead.”

Kenny Foo Fixed Operations Manager, Honda

Added functionality

Bundle autoTEXT with some of our other innovative solutions to add extra functionality to your dashboard. Send automated mobile payment links, create a and send branded estimates or book a loaner vehicle, all from your autoTEXT dashboard.

Mobile Cashier

Mobile payment solution

Digital Estimates

Professional, trackable estimates

Loaner Management

Manage any size loaner fleet
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