Extend your 1-year standard warranty by up to 2 years, ensuring lasting protection for your creative projects.
Note: Extension duration varies by plan and excludes certain components, countries, or regions.
Within the xTool Care service period, if your core component (laser module) is damaged due to an accident, replace it with a new one for only the replacement fee, saving up to 60% compared to standard repair costs.
Note: The number of replacements depends on your xTool Care plan and excludes damage due to force majeure or intentional acts.
With an xTool Care subscription, enjoy free round-trip shipping for repairs or maintenance. When components need replacement, we prioritize delivery to help you resume production within 48 hours (see xTool Care terms for eligible regions).
xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
xTool’s expert technical team offers one-on-one consultation, with a swift 2-hour response time, providing accurate diagnostics and maintenance recommendations.
If your machine faces complex hardware failure or requires high-cost core component repairs, we provide a one-time free replacement. Depending on your machine's service life, we will supply a brand-new or certified refurbished unit, ensuring your production never skips a beat.
Note: Replacement eligibility depends on the specific failure scenario and excludes issues resolvable by simple part replacement.
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
1/2 additional year(s) beyond the standard warranty.
Note: Extension duration varies by plan and excludes certain components, countries, or regions.
Receive brand-new core component replacements for accidental damage such as liquid damage or impact damage — covering up to 80% of the component's retail price, with a service fee applied.
Note: The number of replacements depends on your xTool Care plan and excludes damage due to force majeure or intentional acts.
xTool covers 100% of shipping costs for all after-sales services.
Get round the clock access to xTool experts for fast, priority support.
No repairs needed. If your device experiences an Irreparable Unit Failure, High-Value Component Failure, or Excessive Downtime, we'll normally ship a replacement within 48 hours.
Note: Replacement eligibility depends on the specific failure scenario and excludes issues resolvable by simple part replacement.
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Benefit | xTool Care for M2 (1-Year Plan) | xTool Care for M2 (2-Year Plan) |
|---|---|---|
| Free Replacement | 1X Free Replacement | 1X Free Replacement |
| Accidental Damage Coverage | Up to 2 Claims | Up to 4 Claims |
| Extended Warranty | 1-Year Extended Warranty | 2-Year Extended Warranty |
| 24/7 Expert Support | Included Throughout the Coverage Period | Included Throughout the Coverage Period |
| Two-Way Free Shipping | Included Throughout the Coverage Period | Included Throughout the Coverage Period |
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Product | Basic Fees | Service Fees（Core Component Accident Protection) | Total Costs with xToolCare | Core Component Accident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| 1-Year Plan | $59 | $50 | $159 | $430 | $271 |
| 2-Year Plan | $89 | $50 | $289 | $861 | $572 |
All the prices are clearly written. There are no hidden fees.
| Product | Basic Fees | Service Fees（Core Component Accident Protection) | Total Costs with xToolCare | Core Component Accident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| 1-Year Plan | $99 | $79 | $257 | $738 | $481 |
| 2-Year Plan | $139 | $79 | $455 | $1,475 | $1,020 |
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Product | Warranty | Details | Warranty Period with xToolCare (2-Year Plan) | Warranty Period with xToolCare (1-Year Plan) | Warranty Period without xToolCare |
|---|---|---|---|---|---|
| M2 | Main Parts | The main parts of the product except the non-warranty parts and Important parts below. | 36 Months | 24 Months | 12 Months |
| M2 | Important parts | Laser Module, Mainboard | 36 Months | 24 Months | 12 Months |
| M2 | Accessories | power cord,USB cable, exhaust pipe, material kit, screwdriver, manual guide, material clamp | No Warranty (Free replacement if damaged upon receipt) | No Warranty (Free replacement if damaged upon receipt) | No Warranty (Free replacement if damaged upon receipt) |
A showcase of laser module coverage with xToolCare
| Product | Service Fees | 2 Incident Costs with xToolCare | Total Costs with xToolCare | 2nd Incident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| D1 Pro 5W Laser Module | $69.99 | $39.98 | $109.97 | $428 | $318 |
| D1 Pro 10W Laser Module | $79.99 | $59.98 | $139.97 | $828 | $688 |
| D1 Pro 20W Laser Module | $159.99 | $99.98 | $259.97 | $1228 | $968 |
| D1 Pro 40W Laser Module | $79.99 | $199.98 | $279.97 | $2214 | $1934 |
| D1 Pro 1064 Infrared Laser Module in 20W 2-in-1 Kit | $79.99 | $99.98 | $179.97 | $1118 | $938 |
| D1 Pro 1064 Infrared Laser Module in 10W 2-in-1 Kit | $159.99 | $99.98 | $259.97 | $1118 | $858 |
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Highest Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 5W | $69.99 | $19.99 | $19.99 | $109.97 | $428 | $318 |
| 10W | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 20W | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 10W 2-in-1 Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 10W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $179.97 | $1118 | $938 | |
| 20W 2-in-1 Kit (20W laser module) | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 20W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $259.97 | $1118 | $858 | |
| 40W + 10W Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 40W + 10W Kit (40W laser module) | $99.99 | $99.99 | $279.97 | $2214 | $1934 |
*Updated on Sept. 26, 2023. All the prices are clearly written. There is no hidden fees.
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Cost of 2 Replacements |
|---|---|---|---|---|
| 10W+2W | $169.99 | $49.99 | $49.99 | $269.97 |
*All the prices are clearly written. There is no hidden fee.
*For more details, kindly check xToolCare Terms of Service.
| Component Name | Standard Warranty | with xToolCare |
|---|---|---|
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Laser Head | 12 months | 24 months |
| Power Adapter | 3 months | 15 months |
| Field Lens | 3 months | 15 months |
| Fan | 3 months | 15 months |
| Cover Shield | 3 months | 15 months |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Use the email address associated with your xToolCare purchase to login.
If you haven't registered yet, remember to register using your email address.
This step is essential for activating your xToolCare service.
Prepare your machine's Serial Number (SN), order Number, and your proof of purchase. Having these documents ready in advance will streamline the process.* Note: Once xToolCare is bound to a machine, it cannot be refunded.
Should you require service, you can easily file a claim through your account.
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. To activate your xToolCare, bind it in the Support Center
2. xToolCare can be purchased only once for each machine.
3. A refund is available within 30 days of your xToolCare order, provided no xToolCare services have been utilized.
4. xToolCare costs cannot be transferred to another machine or owner.
For more details, kindly refer to xToolCare Terms of Service.
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