Business water comparison jargon buster
Confused trying to figure out the difference between default tariffs and wholesale rates? Don’t worry, we’ve got you covered. Our business water experts have busted some jargon to help you understand your contract and what it covers.
Water supplier
A licensed company responsible for providing water services to business customers. They source, treat, and deliver water to your premises and handle wastewater removal.
Business water rates
The total cost your business pays for water services, including both wholesale water rates and retail fees. These rates cover the delivery of potable water, wastewater management, and associated services.
Default water tariff
The out-of-contract rate applied if your business has never switched from its original water supplier. This tariff is usually higher than negotiated rates available in the open market.
Non-household property
A commercial or industrial property eligible to participate in the open water market, allowing businesses to switch water suppliers for better rates and services.
Retail fee
A charge from your water supplier that covers administrative services like meter readings, billing, and customer support. Retail fees are a component of your overall water bill.
Return to sewerage allowance
A calculation used to estimate the volume of water returned to the sewer system after use. This figure is typically based on the amount of potable water recorded by your meter and is essential for determining wastewater charges.
Smart meter
An advanced meter that automatically sends accurate water usage data to your supplier, eliminating the need for manual readings and helping to manage water consumption more efficiently.
Supply point ID (SPID)
A unique ten-digit identifier for your business’s water supply points. It is used within the water industry to manage and locate your water service details.
Water efficiency
The practice of reducing water usage and waste through measures like fixing leaks, installing smart meters, and adopting water-saving technologies. Improved water efficiency can lead to significant cost savings.
Wholesale water rates
The portion of your water bill that covers the cost of water supply and sewerage services provided by the wholesaler, which includes the maintenance of infrastructure and the treatment of water and wastewater.
Out-of-contract rates
Higher rates charged when a business’s water contract has expired, and no new agreement has been negotiated. These rates can significantly increase overall water costs.
Metering charge
A daily standing charge applied to cover the costs of maintaining and operating the water meter at your premises, regardless of actual water usage.
Standing charge
A fixed daily or monthly fee that covers the cost of maintaining the water supply infrastructure, including pipelines and meters, regardless of the amount of water used.
Potable water
This refers to water that is treated to be safe for drinking and other uses within your business. Potable water charges are typically based on metered usage.
Non-potable water
Water that is not treated to drinking water standards and is typically used for industrial processes, cooling, irrigation, or other non-consumable purposes.
Sewerage charges
Fees associated with the collection, treatment, and disposal of wastewater, including foul sewage, surface water drainage, and highway drainage. These charges are often based on the volume of water returned to the sewer system.
Leakage allowance
A concession provided by some water suppliers where a portion of your water bill is reduced if a leak is identified and repaired, based on the water lost due to the leak.
Open water market
The open market for business water services, allowing businesses to switch suppliers to find better rates and service terms. Applicable to non-household properties in deregulated regions.
Water audit
An assessment conducted to evaluate water usage, identify inefficiencies, and recommend ways to reduce consumption and costs. This can be particularly useful for businesses looking to improve water efficiency.
Contract end date
The date on which your current water supply contract expires. Knowing this date is crucial for planning any potential switch to a new supplier to avoid out-of-contract rates.