About us

UCL Accommodation provides safe, inclusive and welcoming student housing across London, helping students feel at home during their time at UCL.

UCL Accommodation service promise

UCL Accommodation strives to offer welcoming, comfortable and secure accommodation. We are committed to providing a supportive and friendly environment for all students, staff and visitors who use our services.

Silver award for student experience

UCL Accommodation has achieved a Silver Award from Investors in Students for our commitment to a high quality student experience two years in a row.

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Universities UK Accommodation Code

Our halls are managed under the UUK Code of Practice, helping ensure students’ rights, wellbeing and accommodation quality.

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We promise to:

  1. Be friendly, courteous and helpful whenever we speak to you
  2. Regularly review our standards against your feedback to improve our service
  3. Ensure staff listen and resolve accommodation enquiries or direct you to an appropriate contact
  4. Endeavour to acknowledge written comments/complaints within 3 working days and respond fully within 7 days
  5. Agree a timescale with you for keeping you informed of the progress, if the matter is complex
  6. Promote equality and diversity by treating all individuals with dignity, respect and sensitivity

In return, we ask you:

  1. To treat our team with respect. We’ll treat you with respect, so please do the same in return.
  2. To speak to our team professionally. We have a zero-tolerance approach to aggression and abuse towards our staff.
  3. To be mindful of your behaviour. All staff and students deserve a working and studying environment where everyone is treated with equal respect and dignity. 

Regulations and guidance principles

Living in university accommodation is a community experience that the vast majority of students enjoy. Regulations are necessary to ensure the smooth operation of UCL accommodation.

Our principles