Rate Reviews 34

My experience with Rate was stress free. I Applied for a loan and within two weeks was approved and funded. I highly recommend Rate!

Rate Insurance has been an absolute nightmare to deal with. They never communicated about my auto policy renewals, which led to my account being overdrawn three times. When I reached out for help, they pushed me off to Travelers, and Travelers then transferred me to my previous agent. I requested monthly payment they took a full lumpsum. No one took responsibility, and I wasted hours trying to get answers.
To make matters worse, they quoted me an outrageously high premium on my two cars, even though I’ve been a safe driver with a spotless record for over 20 years. This is unacceptable. The lack of transparency, poor customer service, and inflated pricing show they do not value their customers.
they focus on how to make commission. If you want peace of mind and fair treatment, stay far away from Rate Insurance.

Three weeks after we closed Rate.com sold our mortgage to a third world company. Our tax escrow is incorrect. They will not correct it. Rate walked away. After telling us how great they were to get our business they tossed us aside like trash and left us to deal with this sub standard company.

The whole process was easy to follow and straightforward. I would highly recommend Rate.

I worked with Ben at Rate. I recieved great customer service... they help from start to finish! Great Job RATE!!!!

This was my 1st time using Rate. I had the pleasure working with Kia Gostovic. Kia and the entire Rate team were exceptional. From start to finish, they walked me thru each phase of the online process with patience & thoughtfulness in what was best for me situation. I could not be more satisfied with my experience. If you are looking for a fast, fully online service lender with excellent customer support --- Rate is your choice!

I would not use this company again. Throughout the process multiple officers got our numbers wrong, then AFTER we closed the sale they decided a hud inspection is needed due recent flooding in the county that didn’t even touch our home. Funny how the flooding was known BEFORE signing but this inspection, which we don’t want, wasn’t mentioned until AFTER.

Guaranteed Rate uses third rate appraisers that will lowball your property. Not just lowball, lowball and then refuse to change. I purchased a home in Oxfrod Ms in May 2024 for $422k, the appraisal came in at $337k causing me to have to put more than $50k additional cash. Six other units in complex has sold for more than the $422k since closing. Worst mortgage company ever!

Supossed appraisal review desk does not exist, the appriaser was hired via a website and never responded.

If you feel like being screwed use rate.com, if you want to deal with professional o somewhere else.

I purchased my home in Texas Rate team in Texas was amazing but there was turn of events. These crooks at Guaranteed Rate in Chicago were in control of my escrow money. The Director of Renovations John Meadows of 3940 North Ravenswood Chicago Illinois 60613 denied the release of my funds and I was stuck with a contractor bill I'm still paying for to this day. I was a first time home buyer and I was treated unfairly. John Meadows, Caitlyn McMahon and Janelle Miller are some of the most unprofessional racist people I ever encountered in my life. Very heart breaking to move in a home; and find myself in debt behind home repairs that were allegedly covered by escrow funds. I wish the very worst for these people.

Jack Kelejian lied As I understand since I run a business and I write off everything it will be hard to get me approved, but my girlfriend was on it as well and she has a 700 score. Jack told her she does not make enough even though she makes 7000 a month and she would Not be able to make the payments by herself. two days later we went with New American funding. They pretty much told us the same thing as Jack told us except they took me off the loan and kept me on the title and that got her an extra $10,000 because she’s a nurse for closing cost and we were approved for $257,000 loan is in a rural area so it is FHA approved as well. I honestly believe you all at Rate you need to do a little bit more to get the sale!!! I also understand you all have so many people calling in, so maybe you don’t care as much

It is a great experience because Ultrapro has me a chance to invest and it has not been long I had about them.

Do not trust these people they will lie in your face. Go somewhere else take your business to another mortgage broker do not use guaranteed rate. You will regret it if you do.

They ask me to take a loan.i said sure I have a few credit cards that are up there.zo I said I wanna pay off credit cards.come back and tell me no my credit cards are to high F..K YOU

What a nightmare working with them in NJ on a refi. I would give them negative stars if i could. I'm not sure i've ever seen a company screw up the process, lie, and take zero responsibility from the top down. Stay far far away from them

I had a terrible experience with Guaranteed Rate specifically with Joseph Nowacki. He was very unresponsive the entire process and everything took so long. I called this gentleman 5 times, left voicemails, emails and text messages. No response or return call. He did not communicate with me or review mortgage numbers with me. He rushed my realtor off the phone when she tried to speak with him about a potential property. Unseasoned and unprofessional. I told him about my concerns and he got defensive telling me he has over 60+ clients a day. I was put off by the is statement and felt like 1 in a dozen and my loan was not important to Mr. Nowacki. I went with a different lender and closing. Never work with them if you want a personalized and genuine experience with purchasing a home. Their loads are too large.

Guaranteed Rate would probably would be a decent company if they didn't have shady employees still working there. It's unfortunate they wont fire certain people. Rich Price has numerous complaints. But yet they still have him as Vp in Alaska of all people. He made my application process very difficult. More than it needed to be. And then got me some of the worst conditions. Thank's a lot for nothing.

My Experience with this company has been nothing but a clown show. I gave them a second chance when I decided to buy a second home this summer and they failed me once again. Carlos (NMLS #673321), A "VP" of loans was assigned to me by my realtor who also happened to be terrible at his job. Upon trying to close this deal, no one noticed that the house had city violations, even though I had paper work they had mailed me where I had to sign that I was okay with that a month before. On the closing date, the didn't even have the courtesy to call me the night before to let me know the loan won't get approved. Instead I got an email the day of, telling me the closing date will have to be pushed back because the bank won't give me the loan unless the violations on the house were fixed. Keep in mind I asked for my day off at work. Upon contacting Carlos, he said he had no clue that there was violations on the house. A Bunch of liars and incompetent loan offers at this company. Furthermore, he forgot to send me important documents that I needed to sign before the closing and blamed it on " oh your name is so identical to someone else I'm working with, that's why I must've forgot." After this mess, the blame game started. My realtor Joshua Pales blames Carlos. Carlos blames Josh, and ultimately they both try to blame the city. Madness, stay away from this company please and save yourself your inspection and appraisal money. Not even a sorry from them. Crazy world we live in..

My employer RECOMMENDS we use this service. I gave them all of my PRIVATE information, they called me and then they disappeared. Fortunately, my credit reports are monitored but a company that pulls your credit report and then disappears is a shady company. My employer is a MAJOR employer -- why in the world they would recommend this company I have no idea.

I'm writing this review in the hope it might save someone from dealing with a lender that supposedly can deliver good service and can’t. When Guaranteed Rate first came into the Wilmington NC real estate market, they hired a number of great loan officers from other companies. However, many of those loan officers left because they realized GR couldn’t deliver good service to their clients.
I have been a real estate broker for over 23 years and this probably the worst experience I have had with a lender. I represented a seller and early on in the loan process I tried to get updates and information from the buyer’s loan officer Kristopher Erickson. Numerous times I tried to reach him by phone, text and email without success. So I contacted the branch manager Suzanne Neblett. She told me Kristopher wasn’t on her team, but would contact him and have him call me. I never did get a call from Kristopher or a follow-up from Susan to see if he did contact me.
With my persistence I did receive calls or email responses from Kristopher, but had I had to leave numerous vmail, email and texts before I would get a response. The buyer was putting down 2/3 of the total purchase in cash and had more than enough extra cash to buy the property outright, so it wasn’t a buyer finance issue.
When speaking with the loan officer, he was always looking for just one more piece of information. One would think a loan officer would know all the information which would be needed to close a loan. As a result, the whole loan process dragged on 30 days past the original contract closing date. This delay in closing cost my seller client over $4K that she had no way for getting reimbursed as a result of the delays.

Well I'm still pissed that I ended up going with them for another loan. Something has changed because they used to be good. But now they're not.

I had to go to three closings to try to close this refinance. I got so upset I eventually just canceled it but the dude talked me into it. He talked me into it on the condition that the loan payment I made to my regular mortgage service would be refunded to me at closing with guaranteed rate. That was an outright lie.

They also mailed my checks to me. Instead of mailing them to my creditors? I had a $260,000 check mailed to me that should have been mailed to the mortgage company that was being closed. Everything that could go wrong went wrong. Not a f****** apology out of it either