Shipping policy
TheHues ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.
Total estimated time of arrival = order processing (manufacturing time) + courier shipping time
Order Estimated Arrival Time
| Standard Shipping | 7 days processing + 4 to 9 days shipping = 11-16 days |
| Expedited Shipping | 7 days processing + 2 to 6 days shipping = 9-13 days |
For more detailed information, please refer to the product page or your order confirmation.
Items might ship out separetly, see product page and order summary for detailed ETA.
Once the order has been shipped out you'll receive an email confirmation containing tracking details.
Free Shipping Over $90
Preferred shipment method can be selected at checkout.
Shipment time may vary during public holidays.
Please note that duties or taxes may be applied upon delivery depending on the destination. We are unable to assume responsibility for these additional charges.
While policies remain uncertain during this time, TheHues ships orders through tax-inclusive logistics channels to most U.S. destinations. Should any unexpected issues arise, our team is here to assist and help you navigate the situation.
Delivery Process
Total estimated time of arrival includes order processing / manufacturing time + courier shipping time
Order Shipment
Order Confirmation
After placing an order, you'll receive a confirmation email. If there are any changes to order details please inform us before order processing stages begin.
Tracking Your Order
Tracking number for your parcel will be provided shortly after the package has been sent. If you have any questions regarding your order status please contact our 24 hour customer services team.
Shipping Couriers
Our products are shipped out via FedEx or DHL
Fabric Swatches which ships via USPS
All packages are shipped from TheHues warehouse. Please contact our customer support team for any inquires and more info.
Duties & VAT
Duties and VAT, if applicable, are the responsibility of the recipient. These charges are determined by your country’s customs regulations, and we recommend checking with your local customs authority for details on any potential fees.
Package lost or damage due to shipping
Please note that while we are not responsible for losses caused by the shipping carrier,in the extremely rare event that your package is lost during transportation or arrives with damaged packaging that affects the product, we will assist you in contacting the relevant shipping company to seek a resolution or file a claim.
Missing Package Despite “Delivered” Status
If your package is marked as ‘delivered’ but you haven’t received it, we recommend checking with your local delivery service, as they may have more details on the package’s location. If you still need assistance, please feel free to reach out to us.
FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)
UPS: 1 (800) 742-5877 (US & Canada)
DHL: 1.800.225.5345 (US) | 1.855.345.7447 (Canada